Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34288 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 19, 2014 — Rated 10 out of 10 by Pam Sorenson Zerorez Salt Lake City
What do you like about our products and services?

The carpets always look great when the technician leave, and the technicians are always willing to make sure we are satisfied. Love this company.

Report a concern   March 18, 2014 — Rated 10 out of 10 by S.Y. Zerorez Salt Lake City
What do you like about our products and services?

Timely and professional. Excellant work

Report a concern   March 18, 2014 — Rated 9 out of 10 by J.O. Zerorez Salt Lake City
What do you like about our products and services?

they were friendly, genuine
product dried fast

we do have a spot that needs to be revisited

Report a concern   March 18, 2014 — Rated 10 out of 10 by Dennis Gillen Zerorez Salt Lake City
What do you like about our products and services?

The service technician was very professional. He explained the process very well and made me feel me confident in the outcome. It has lived up to my expectations and more. The Tec was polite, confident, and very professional. Have already recommended your service. I will use your service in the future.

Report a concern   March 18, 2014 — Rated 5 out of 10 by T.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The price was significantly higher than other cleaners we have used. The technician did a good job, I just felt like there should have been a special for several rooms. We had 8 rooms cleaned each costing $30. The total was over $400! When the tech tried to convince me of protectant I had to refuse because we couldn't afford it! We've had Sears clean out whole house before we moved in, remove a red dry stain and do protectant on stairs and hallways all for $500. I like the service and the tech did a great job even doing one of the small bedrooms for free. I just think your prices are a little high. People would get their carpets cleaned more often if you offered better deals and prices.

Report a concern   March 18, 2014 — Rated 10 out of 10 by Ruth Cooke Zerorez Salt Lake City
What do you like about our products and services?

I really enjoyed having Jace as my service man, he did really good work

Report a concern   March 18, 2014 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

My carpets come out looking far superior to any of the other companies I have had do my carpet cleaning before. My carpets get a real workout as I live in a big power wheelchair that has dirty wheels that can't be taken off when I'm in the house.

The carpet comes out looking almost like new. They stay clean longer and the treatment after keeps it looking that way. All that is super important, but the men that have done my carpets have been so accommodating and helpful. They make you happy you have dealt with your company!

Report a concern   March 18, 2014 — Rated 10 out of 10 by W.J. Zerorez Salt Lake City
What do you like about our products and services?

good tech's, fast dry, cleaner longer.

Report a concern   March 17, 2014 — Rated 1 out of 10 by W.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

charged me over $300 to clean my carpets and do a pet treatment! the carpets were so bad someone else had to come out and fix them

Report a concern   March 17, 2014 — Rated 10 out of 10 by I.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician was professional, kind, and informative. He worked quietly but efficiently. My carpets did not spell like wet dog when he was done either! I am very satisfied and will call when I need your services again.

Report a concern   March 17, 2014 — Rated 10 out of 10 by E.B. Zerorez Salt Lake City
What do you like about our products and services?

I really like that the carpet dries very quickly. And the staff makes sure to protect my walls and carpet with their corner guards and booties.

Report a concern   March 17, 2014 — Rated 10 out of 10 by Debbie Eyre Zerorez Salt Lake City
What do you like about our products and services?

No residue on carpets. Very clean.

Report a concern   March 17, 2014 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Cleans my carpets better than anyone I have ever had them cleaned by.

Report a concern   March 17, 2014 — Rated 10 out of 10 by Andrea, Johnson Zerorez Salt Lake City
What do you like about our products and services?

I appreciated how knowledgable and friendly Isais is. He was efficient and my house smelled so fresh when he left!

Report a concern   March 17, 2014 — Rated 10 out of 10 by Gary Angel Zerorez Salt Lake City
What do you like about our products and services?

They are "as advertised." Really appreciated Rick Knobles who did the work.

Report a concern   March 17, 2014 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Great services and clean carpets without chemicals make this a good company to work with.

Report a concern   March 17, 2014 — Rated 10 out of 10 by Alice Larsen Zerorez Salt Lake City
What do you like about our products and services?

Thorough, effective product. Professional and personable employee who answered all of our questions and made sure we were completely satisfied.

Report a concern   March 17, 2014 — Rated 10 out of 10 by T.Y. Zerorez Salt Lake City
What do you like about our products and services?

The technician did an incredible job cleaning our carpets and rugs. We are so happy.

Report a concern   March 17, 2014 — Rated 10 out of 10 by Anita Keller Zerorez Salt Lake City
What do you like about our products and services?

Personnel come on time, are always polite and do a fabulous job!

Report a concern   March 17, 2014 — Rated 10 out of 10 by Tina Taft Zerorez Salt Lake City
What do you like about our products and services?

Our carpets in our new house were an odd rust color and after the cleaning they are now a vibrant red. The man who cleaned my carpet was extremely professional, thorough, informative and helpful. I was so impressed I will be using them again and again and recommending them to anyone who asks. Thanks Zerorez for saving us $3,000 for new carpet!!!

Report a concern   March 16, 2014 — Rated 10 out of 10 by J.D. Zerorez Salt Lake City
What do you like about our products and services?

It cleaned an old carpet well...very personable technician

Report a concern   March 16, 2014 — Rated 5 out of 10 by D.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You have great employees. They were pleasant and kind. We appreciated getting into the schedule quickly as well. The only problem was some spots that were not completely cleaned. These areas were cleaned better on your last visit.
Thank you for your interest.

Report a concern   March 16, 2014 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

He did very good work.

Report a concern   March 16, 2014 — Rated 10 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

Green products; everything is explained clearly - what can and cannot be done; polite representative

Report a concern   March 16, 2014 — Rated 6 out of 10 by A.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

When I made the appointment for someone to show up between 4pm to 7pm one of the receptionists called and said they had to move me back to a different time slot, and I told her it wasn't going to work, I made the appointment to fit around our schedule. That's usually why they are made, so just the way she handled the situation wasn't professional. The carpet tech showed up at the very last minute of the time slot and the carpet took a lot longer to dry then what was quoted. There was a misunderstanding about the price of the pet treatment. We had a a coupon for 29.99 per area and to my understanding to add the treatment it would be 50.00 for the area not an extra 50.00 on top of the 29.99. The tech was very nice, quick, and efficient and finished in 45 minutes. That was convenient it didn't take 90 to 120 minutes like the receptionist quoted.

Report a concern   March 16, 2014 — Rated 9 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

No residue, quick. dry time

Report a concern   March 16, 2014 — Rated 9 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Careful of walls and corners in the rooms

Report a concern   March 16, 2014 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

Showed up when they said they would, answer all of our questions.

Report a concern   March 16, 2014 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Everything

Report a concern   March 16, 2014 — Rated 9 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and helpful employee, got my tile and grout clean.


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