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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I 100% agree Charles. Thanks for the great review!
I appreciate the thorough cleaning of our carpet and lack of chemicals used. The technician was professional, respectful and took the time needed to clean our carpets. I will definitely be calling zerorez again.
I'm happy to hear that Amber.
The carpet looks great afterward, and dried fairly fast. The representative, whose name was Jesus, was efficient and polite.
Thanks Cindy! I'll let him know you thought so.
I really like that Zerorez is always on time to their appointments and they work in a fast manner. I also like that Zerorez offers their stain remover solution after cleaning the carpets. I would recommend this carpet cleaning company to friends and family.
Thanks for your feedback Lauren!
Our carpet was really dirty. It seemed beyond hope! But your technician (Isaias) assured me that he had seen worse. (He was probably just being nice.) My husband and I were amazed at how good our carpet looked within one hour! I have two friends who wanted my review of Zerorez because of your ads. I'll be happy to tell them what a terrific job you did. And we will be calling you next time too.
This is my favorite review of the week! Thanks for the glowing review Lana.
Technician was friendly and professional. The carpet looked great.
Did a great job and did it quick!
My carpets stay clean for a year instead of two months with zerorez.
carpet dries fast, so smells
After you've cleaned my carpets, they stay clean longer.
friendly men, very helpful
no smell
dried pretty fast
thorough work by the men
carpets look and smell great
I would need to compare your services with a competitors before offering suggestions
My carpets cleaned up so nicely! They did not take long to dry and there was no bad smells after.
Rick listened to all our questions about the produce and made sure we were satisfied with the results of the job. The rug is cleaner than it has been in years and makes the house look wonderful. Thanks for a job well done!
Thanks Ruth! I'll let Rick know that you were impressed.
Product is natural and healthier for my grandkids who spend so much time ON the carpet.
Service was timely, fast, and thorough.
I'm glad you brought that out Deb. We have put SO much effort into perfecting an eco-friendly cleaning process with only the safest products. Thanks for your feedback.
That you do not use chemicals and still get the carpets clean!
They clean really well.
I like the dry time and i feel like my carpet stays cleaner longer. this time the man who came to my house did a VERY thorough job. I was very impressed with his work and time and attention he gave to each room in my house.
Thanks Alicia! I'm glad you were impressed.
It was mostly fine except spots came back up.
Thanks for letting us know Barbara. I will get someone out there tomorrow to take care of those spots that came back.
Great customer service! Isaias did a great job and took plenty of time making sure everything was done right.
Thanks Marj! I will let Isaias know that you were impressed.
The technician was very informative, he explained exactly what he were using to get the stain out. We will be using Zerorez for sure next the time we need our carpet cleaned.
Our carpets don't look great. They look the EXACT same. We were very excited to try Zerorez but for $313 we are sorely disappointed. We have a 30 unit apartment complex and had hopes of hiring you for that but were not impressed. I had to see if it was wet to even know if the tech went over them. :( You are overrated and we'll try someone else next time and recommend the same to friends and neighbors.
Hey Taisley,
I'm very sorry to hear that. If it is convenient for you I would like to have a technician come out and re-clean those areas for you. I want to ensure we have given you the best results possible. I will follow up with you this afternoon to see if we can set something up. Thank you for your feedback.
They showed up on time and the job that was done was just great.
The rug you cleaned did not get the smell out we payed a lot of money to get it cleaned like 140 and it still smells.you need to clean it again for free, you did not do what you said you would do.
Maria, you are absolutely right. Odor issues involving urine can be especially troublesome and difficult to remove, and sometimes it takes more than one cleaning to fix the problem. I will have someone out there tomorrow to re-clean that rug. Thank you for your feedback.
Dries quickly, comes clean and doesn't feel like there is residue
Good service, but the price is a bit high compared to competitors.
I like how there are no leftover cleaners in the carpet, purity is great. The staff is friendly and professional.
Our carpets are REALLY clean! They were dry by the next morning when we got up. Chris did a fabulous job!
Excellent! Thanks for the feedback Sharlene.
The carpets were cleaned on time and they looked and smelled great. I also like knowing that they will stay cleaner longer because there is no soap residue!
My carpet took more than 24 hours to dry, that was a concern for me. The young man who did the work was very knowledgable and pleasant. He did a great job in removing the stains. I felt like the the additional cost for pet stains and protectant were too expensive with the carpet cleaning.
Sincerely,
Name removed
I'm sorry for the long dry time Marianne. I'll call you today to make sure no mildew issues have developed. If there are, I will have a technician out to fix them at your earliest convenience. I understand that pet treatments and protective coatings can get expensive, but that is because we only use the best products and techniques in the industry. We want to deliver the best possible results so that you get more value for each dollar you spend. Thank you for your feedback.
He gave us a good deal on our carpets. He cleaned more than he technically needed to and charged us less than he technically needed to. That will ALWAYS get more business.