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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough
The product does not leave any residue of chemicals on the carpets.
Thorough. Carpets are always much improved.
Great Job.
Carpet cleaning was thorough and quick. My carpets looked great afterwards.
Fast, friendly, didn't use chemicals
The carpets smelled clean and felt soft. I liked that you could see the pet stains with you light you took the time to really claen
cleaner residue not left in carpet
The way I am treated and the excellent job that is done.
We loved everything about your products and service. We really liked Rick. He was very personable, friendly, and did a super great job. Our carpet hasn't ever looked so good after being cleaned. Thanks, thanks Rick. You're great.
Thank you Janell! Rick is one of our best. I'll be sure tell him how impressed you were.
Give a better or more realistic estimate of what prices can be.
Every Zero Rez technician that has ever cleaned my carpets have been professional, respectful, knowledgeable and very efficient.
I'm very happy to hear that Marci. That is exactly how it should be. Thanks for the review!
Best cleaning job ever. Excellent service.
Awesome! Thanks Kenneth!
The carpet cleaning was really good. I think that pricing should be upfront knowing what you need to pay. For instance the protector should be included as should the $9.00 water disposal fee. If this makes the initial price increase then so be it. But to have a price and then add all the extras is misleading.
The friendly staff, how clean the carpets get and how long they stay clean.
I love how clean my carpets are when they are cleaned by Zerorez and knowing there is no chemical or detergents used makes me so happy. My carpets also stay clean much longer with our all that soap. I am amazed not only how clean but that every furniture dimple or crease is gone, its quick, and the carpets dry within a few hours. Every technician that has came to my home is very respectful and courtious.
I would recomend them to everyone I know which I already have.
Thanks Zerorez.
First name removed
Thank you so much Shirley! I love reading responses like yours. See you again soon.
The carpets look great, however not impressed with the sealant that was put on my granite. Very expensive and does not look any better, was told that it would keep if from looking dull or having streaks. Well it looks more dull and streaks mor. Will definately tell associates not to have their granite done by zerorez.
Hey Mary,
It sounds like our technician just didn't set you up with the right conditioning product to maintain the appearance of the granite as well as the sealer. I will follow up with you this afternoon and make sure you have it. Thanks for letting us know.
The service was great & the results were great. I would use them again.
Everything is very clean with no soap. The carpet cleaners were very friendly. Thank you. I wish you didn't charge so much for wool rug cleaning. I had to have someone else clean mine.
Service employee was very knowledgable and helpful. Did a great job!
Friendly, quick, thorough.
The technician did a nice job and my carpet looks great.
I liked the system you used and that there aren't any chemicals. Michael did a great job.
The gentleman that cleaned my floors was very knowledgeable, he answered all my questions, he was fast and very kind. He called 20 minutes before he came so it was not a surprised arrival, and I was comfortable having him in my home.
On the other hand the people who answered the phone when I first called for service acted irritated and were not enjoyable to talk to. One employee told me I cannot have my carpets cleaned because of my location and a second one said I could and that you would be in my area on a certain day of the month. I am glad I called back a second time and talked to the second employee or I would have ended up with a different cleaner. I was not able to use any of the promotions because I didn't have a high enough dollar amount of cleaning that was frustrating.
Thanks for the constructive feedback Amie. I went back and listened to the recorded calls and it turns out the first rep just gave you wrong information. I'm sorry for the frustration and inconvenience this caused. Experiences like yours help us to improve our communication internally and make everything run smoother, so I really appreciate you letting us know. I'm glad you were happy with the technician and the service and we look forward to seeing you again.
My carpet had never looked so clean since we moved in.
I like the pre-treating of problem spots &areas at no charge. I like that the techs use corner protectors on doorways, etc. so I know they are trying to be careful as they move from room to room. Most of all, I just LIKE HOW THE CARPET LOOKS after they are finished. And I give the tech who has done the cleaning a 'plus-plus' rating, too!
Sounds like you liked a lot of things Mary! Thanks for your feedback.
I think the main person's name was Mike (he was training someone) was very professional and helpful. I didn't like that the trainee kept on asking if I wanted other services after I said many times that I just wanted the carpets done but I do understand that he was training and that he is a sales person. The carpets look great.
the carpet cleaning was great. And in person who did the cleaning was very respectful and courteous. great customer service thanks
I like the guy who came to do the cleaning (sorry not sure of his name) - he was very thorough and easy to work with.
Great Customer service!! We were happy with the results. Thanks Zerorez.