Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33438 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 7, 2014 — Rated 10 out of 10 by Tiffani Judd Zerorez Salt Lake City
What do you like about our products and services?

My carpet is always SO clean afterward, with no residue, and if dries quickly. The technicians are always helpful, clean-cut, and friendly. I've had other companies clean my carpet, and Zerorez is THE BEST!!!

-Tiffani Judd

Report a concern   January 7, 2014 — Rated 10 out of 10 by Charlene Stott Zerorez Salt Lake City
What do you like about our products and services?

They work well. Our carpets look great and the technician did a thorough job.

Report a concern   January 7, 2014 — Rated 9 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Done a very nice Job on our carpet, and the service man was very helpful and kind.

Report a concern   January 7, 2014 — Rated 3 out of 10 by G.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Kudos to your Marketing Team for a job well done. My expectations going into the zerorez experience were sky high, maybe too high.
The tech came out at 9. check
Gave really good service. check
I didn't care necessarily, but I thought that it would have been dry by 6 that day. Bad
It took till the following morning for it to be completely dry and I must say that it didn't look like new. Feedback is good, it helps us be better so here goes. I like the service, Manuel was good people. However, I couldn't say that I am fully committed to zerorez. The product didn't do anything to WOW me...it didn't look like new or how I thought it was going to. The competition is steep and I think that I could have gotten the same results for a lesser amount. Thank You for coming out and giving you a try.
If you have any questions, feel free to contact me. Name removed Email address removed or Phone number removed

Report a concern   January 7, 2014 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

I was very happy how my carpets looked and liked David very much he did a very nice job.

Report a concern   January 7, 2014 — Rated 9 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

On time, great cleaning

Report a concern   January 6, 2014 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

Cleaning process. quick dry time. Professional technicians. good communication with customers

Report a concern   January 6, 2014 — Rated 10 out of 10 by Don, Johnson Zerorez Salt Lake City
What do you like about our products and services?

Excellent Customer the technician was Great !!

Report a concern   January 6, 2014 — Rated 9 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

Service - friendly, knowledgeable

Report a concern   January 6, 2014 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez came sooner than I expected and were quick and efficient in their services.

Report a concern   January 6, 2014 — Rated 8 out of 10 by L.T. Zerorez Salt Lake City
What could we do to improve?

Allow me to offer a tip on the invoice.

Report a concern   January 6, 2014 — Rated 10 out of 10 by N.B. Zerorez Salt Lake City
What do you like about our products and services?

Hit the wrong button up there; have been very satisfied with your services and always recommend your company to my friends!! Thank you. Your workers are polite, careful, always listen to my concerns and follow through. The carpets are clean and dry so quickly that life can go on. How likely am I to recommend Zerorez to my friends and associates...#10, very likely

Report a concern   January 5, 2014 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Very professional with excellent results. Couldn't be happier!

Report a concern   January 5, 2014 — Rated 10 out of 10 by Beverly Beal Zerorez Salt Lake City
What do you like about our products and services?

Very thorough. On time and very co-operative.

Report a concern   January 5, 2014 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

Looks great!

Report a concern   January 5, 2014 — Rated 9 out of 10 by Charles Whitehead Zerorez Salt Lake City
What do you like about our products and services?

quick response. on time and good job

Report a concern   January 5, 2014 — Rated 9 out of 10 by B.W. Zerorez Salt Lake City
What do you like about our products and services?

Prompt service, friendly technician, and great cleaning results.

Report a concern   January 5, 2014 — Rated 10 out of 10 by N.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician who performed the carpet cleaning was very knowledgeable and thorough. The end result was a very clean carpet and a very good experience.

Report a concern   January 5, 2014 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

He was very informative and our carpeting looks great.

Report a concern   January 5, 2014 — Rated 10 out of 10 by S.Y. Zerorez Salt Lake City
What do you like about our products and services?

I love the look and feel of the carpet after it is cleaned. It seems to retain the softness and clean appearance for an extended period of time. Your technicians are professional and courteous.

Report a concern   January 5, 2014 — Rated 10 out of 10 by Christiaan O'connor Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks great and the customer service experience was fantastic!

Report a concern   January 5, 2014 — Rated 9 out of 10 by V.H. Zerorez Salt Lake City
What do you like about our products and services?

I didn't have do it and your cleaning service was able to almost clean up everything on/in the carpet

Report a concern   January 5, 2014 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

VERY KNOWLEDGEABLE AND FRIENDLY REP RICK

Report a concern   January 5, 2014 — Rated 9 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Service person very nice and accommodating.

Report a concern   January 5, 2014 — Rated 10 out of 10 by Carol Bengtzen Zerorez Salt Lake City
What do you like about our products and services?

The carpet feels so soft afterwards. We were able to put things back the next day. Also, our technician, Angelo, was very thorough. I would request him again when I have more cleaning.

Report a concern   January 4, 2014 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Alfredo was very informative about the services he would be doing and did a great job. I would definitely use Zerorez again.

Report a concern   January 4, 2014 — Rated 9 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

the gentleman who did the job

Report a concern   January 4, 2014 — Rated 10 out of 10 by P.A. Zerorez Salt Lake City
What do you like about our products and services?

The products seem to do a very good job on my carpets and furniture.
Last name removed was the one who helped us. He was very professional and nice. I would like him again.

Report a concern   January 4, 2014 — Rated 10 out of 10 by Lori Champneys Zerorez Salt Lake City
What do you like about our products and services?

My carpet not just looked clean, it really felt clean. The gentleman that cleaned my carpets was so sweet and great to work with. He explained the method and extras to the process and answered all my questions. I'll use them again!

Report a concern   January 4, 2014 — Rated 8 out of 10 by C.B. Zerorez Salt Lake City
What could we do to improve?

Maybe not overschedule? My service person came at almost 7 pm (of the 4-7 window I was given. He called and said he'd "just been given mine from another person. It was not too inconvenient, but would have preferred an earlier hour.


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