What our clients think of us!

it cleaned well and dried quickly

The products and the service man was fantastic, the result was unbelievable , so many stains came out that I did not think would. Eddy was amazing and very professional. On the down side, I was told I would receive a call 2 days before to tell me the approximate time of the arrival, I DID NOT receive a phone call, so did not know if they were coming! But everything turned out fabulous, I will use Zerorez from now on!!!!!!!!!!!!!!!!

The customer service and how well the job was done

Good: I needed cleaning that very day and someone went above and beyond to accommodate. That was awesome.

Disappointing: The smell from the carpet seemed like it was gone when the carpet was wet. However, by the next morning it was still terrible. The technician did the pet treatment on it... but it is still really bad.

I made the appointment prompted by a Boondocks free pass offer. The technician did not bring it with him but promised to have one mailed out to me. It's been almost a month and I have not received it in the mail.

My service and overall cleaning was great. However, I was not satisfied with the pet treatment that I paid an additional $250 for. After using my own black light when the carpet was completely dry, I found 2 small areas that seemed to be missed (and they still smell). I called ZeroRez, but did not receive helpful service from the representatives that answered my calls. I left 2 messages, but have yet to be able to get in touch with anyone.

The service man was very courteous and thorough in the cleaning.

No residue. Workers are thorough, friendly and do their best

Make appointment times more definite. I'm not familiar with your industry, but your prices seem rather steep. I con buy an Orek steam cleaner for what you charged me. I found a few dirty spots on the chair upholstry after being cleaned. We liked the workers--they kept busy, were friendly,and tried to please us.

No residue or soap left in carpet

Timing of appointments, both in terms of narrowing windows and in terms of starting residential service earlier.

That you don't use soaps or shampoos that leave a residue

The carpets are always perfectly cleaned and spots never come back. The service is quick and clean and your people are always friendly, clean and happy.

The quote you gave me on the phone wasn't even close to what you charged when you came. Also, I asked for the first appointment of the day and had to wait around all morning until 1:30.

NO SOAP

My carpet WAS crunchy. Your ads say that does not happen. I got a free chair (from your father's day ad) and he spend maybe 2 minutes cleaning it. It was not thoroughly cleaned, so getting something free is not such a deal! I don't see any major improvements over other services I have used.

The carpets look great! One friend asked if we got new carpet!

Looking at the cleaning It appeared that he was in a bit of hurry and did what was required and nothing more. Always before they have exceeded expectations.

You have done our vents/ducts and now our carpet and I have been very pleased! Great customer service.

Fast, easy and very thorough

Smells fresh and looks like new. I liked how the technician used a light to see if my rabbit had urinated on the carpet to make sure he got it. One of the best carpet cleaning companies I've used.

The Zerorez tech was very professional and courteous. He wore coverings over his shoes to prevent outside dirt from damaging his work. He was also helpful in answering a few questions. And lastly, the end result of his work was really great.

My carpets have never looked so clean! No chemicals, no soap or shampoo residue! This new Water Empowered method of cleaning may cost a little more, but it is well worth it. The tech that came to my home was courteous and was very thorough. I have already been recommending Zerorez to my friends!

Joyce M.
West Jordan

We had to ask you to come back and redo a section that we didn't feel was done thoroughly enough.

Very knowledgeable and thorough

The carpets looked dgreat when they were finished, they were very dirty. They were friendly and provided a great service.

I liked the careful care Israel took with the rugs, carpet, and furniture. He was clean and worked very hard.

The men who came were very nice and accom
a

The service men were very nice.

Carpets look GREAT

Manny and Hosea were very kind, helpful, and polite. HOWEVER...I woke up the next morning to several smelly urine stains and wondered what had happened.

I phoned Brittany (who was very helpful and professional) and she made arrangements to send Rick over at the end of the day.

I am very pleased with Rick. He provided me with information that I didn't receive yesterday, Namely: 1. I did not receive a carpet ID test and did not know about nylon carpet (which we have). 2. MOST importantly, A "Flash" was never mentioned to me, nor was the difference between a "topical' and a "flash" described. I was on a budget, though would have waited to have my carpet "flashed" because that is what I was expecting to be done. I have had our carped "flashed" before and thought this is what was happening. 3. The difference in prices between "topical" and 'flash' were not given or discussed in any manner.

I very much appreciate Rick and all of his help. I believe Rick is your #1 carpet technician and explained about all there is to know about zerorez. Thanks Rick!!