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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That's great Debbie. Thanks for your feedback.
No chemicals, friendly, convenient
My carpet technician was the best I have ever had. He gave me an honest estimate, worked quickly, and did an excellent job. I would love to have him come again.
That's great Lenore. I'll be sure to let Rick know how impressed you were with him.
My carpets look clean and feel soft again.
The carpets are clean, the serviceman came on time and was congenial and competent. He offered Scotch Guard which we accepted.
The worker's are neat and polite. They are fast and do a great job.I also like the sealer protector. Great company great service
On time, Chris gave a great personal story as to how he came to Zerorez. The product was very good. I'll use them again.
You can give a 'shorter' window of arrival time and I think your prices are too high.
The technician, Israel, was awesome though!
Thank you for your feedback Tami. We work very hard at being as efficient and competitively priced as possible, but there is always room for improvement. I'm glad to hear you were impressed with the service and the technician.
Excellent service. The tech was very good
The carpet felt great afterwards.
Your operators do a wonderful job and the area's they work on look so much cleaner, Eddy was gret, thank you
Thank you Kathy! I will let Eddy know that you were impressed.
Good service. Thanks, Eddie.
Truly Clean! Reliable service from your techs.
I was very pleased with the results but I felt that the price was way too high. The initial price I was given was over $600 for a 1200 sq ft home.
The friendly people both over the phone and in person, and the quick and efficient way they did their jobs.
The carpets were overly wet, but the were clean! I felt pressured to buy a furnace filter. I just wanted my vents and carpet cleaned, not a high pressure sales pitch for a filter. The price quoted per vent over the phone and the final price didn't match so I had to deal with that issue. These issues took away from the satisfaction of a job basically well done.
Hey Maureen,
I'm very sorry for the experience that you had. I have no excuse for the wet carpet or for the price discrepancies. Neither of those things should have happened. I'm sorry you felt pressured to purchase those air filters but that was not the intention of your technician. He sold them to you at cost because he could see how much they would help the air quality in your home. I would be happy to refund you the price of the filters and cancel the order today. I will follow up with you this afternoon. Thank you for your feedback.
Very professional and friendly technician! He explained everything and was extremely careful and respectful of our home and of us. And our carpets looked wonderful and dried quickly, which I really loved!
That's great! Thanks Becky!
My pet treated area still smells and it took three times longer to dry than what they told me.
Hey Sara,
It sounds like the urine issues in your carpet need more extensive treatments since the cause of the odor is sub-surface. I will schedule an odor control certified technician to come out as soon as possible and see what we can do to fix the problem.
You are careful and thorough. We are very pleased! I do think you schedule bookings a little close (we waited all day because our neighbor in the same building requested more services and they took longer than expected). BUT ... when Jared DID come, he finished the job even tho' it was after dark. He is a fine young man and wanted to please us. I think your advertising on the radio is a bit misleading.... it costs more than just the $90 for three rooms. There is the portable canister fee, water treatment and disposal fee, walk-in closets fee (closets are part of bedrooms), and of course, taxes. However ... we are very impressed you intend to refund the cost of cleaning one chair because you advertised that sale the week the chair was cleaned. Bottom line ... I would certainly have you come again and will recommend you to anybody!
Thanks for taking the time to write such a detailed response Carolee. The fee for the use of a portable is very rare and is only applied when we do not have access to the areas being cleaned from our vehicle. And we always include closets as part of the room cleaning price unless they are large closets that are the size of a small room. I'm glad you were impressed overall and we look forward to seeing you again!
I was very happy with the sevice the man took time to clean my carpets right. My carpets look amazing!
The people and the effiency of work. I like what you didn't put on my carpet (chemicals).
Thank you, Eddy and Manny
K. Last name removed
the process seemed very thorough. The carpets looked great.
You guys are the best.
My carpets stay cleaner longer! Thanks again.
My carpets look brand-new! The guy did a great job on them!
That's great Tammy! Thanks for your feedback.
Arrived late and caused my daughter to miss our younger daughter's kindergarten graduation. Very disappointed!! We were offered a 30% discount if we used you service in the next 6 months. Why couldn't that discount have been applied to our service now. We will not be repeat customers!
Hey Wanda,
I'm sorry we were late and for the inconvenience it caused you. Our technicians give 100% of their attention to the person in front of them and try very hard not to rush through jobs. Because of this they are occasionally late. I'd like to follow up with you this afternoon and explain our VIP discount in better detail and make sure you received the best pricing we offer on your invoice. Thanks for your feedback.
I was not happy with the scheduling. I was told first that it could be any time that day, then as it got closer I was told that the technician would arrive between 3pm and 6pm. I was not thrilled about this, but understood. He arrived at 5:45. The cleaning took a couple of hours so he did not leave my home until 8pm that night. If I had known that I would have suggested another day for the cleaning, but because I had already moved all of my furniture, I sat around for an entire day with my house in shambles, waiting.
Hey Catherine,
I looked into this personally to find out what went wrong. I listened to all of the recorded phone calls as well to find out if our reps communicated everything clearly. Your appointment was set up for June 4th. On June 1st one of our reps called to confirm and gave you a time frame of 3-6. We give a time frame 2-3 days in advance so that you don't have to be waiting around for us all day. I completely understand being frustrated with a job that doesn't get done until 8 pm. I will bring this to our next morning meeting and cite your review as an example. I think it would be beneficial to inform our later appointments of how long the job may take so they can be prepared. Thank you for your feedback.
Great job cleaning
We called you about an oil spill on our carpet and were not warned that the procedure to get rid of it would cost $75 per gallon. The overall cost came as a big surprise.
Jeff,
You are absolutely right. I have already spoken with accounts receivable and we are refunding you the 150.00 that was added to the estimate. We need to do a better job giving detailed estimates over the phone, and experiences like yours help us to improve. Thank you for your feedback.
The carpet was cleaner than it's been in a long time. They dried quickly and look great!!
Thanks Rob. I'm happy to hear that.
Mason was very informative and explained the process. He made offers of extra service, but didnt push so I was able to choose the options I wanted. My carpets look great!!