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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were happy to make you happy :). Thanks Kathy!
My carpets looked great after they were cleaned. Great customer service.
My carpets look great. The technician was very knowledgeable and did a good job.
It leaves no residue on the carpet. Takes a while to dry, but looks GREAT!
I really liked the person who did it. I thought I had already paid for the protection,
but he explained everything to me and I appreciated that. Glad to have protection on the carpets. Name removed
I love the lack of chemicals and residue. I also was really impressed with the service guy we had (Alfredo? or Ernando? his shirt said Dave, but he said that really wasn't his name :)
I scheduled the appointment and was happy with how I was scheduled in even though the day was full.
My roommate was the one at home to meet the cleaner.
He was friendly at first, and then after some negotiating offers from my roommate, he clammed up and barely said good-bye. And my roommate is one of the nicest people I've ever known.
The carpet seemed clean enough, but it didn't remove all of the smell from the previous tenant. Her room was pretty stinky, but from what I researched on your site, it should have removed the bad odor, too.
The coupon I received in a ValPak didn't have a phone number or website on it. Probably something you'd want to know.
The coupon offered a gift certificate for 2 hours cleaning service if I had the cleaning done, and I did not receive it (nor did my roommate). We would love to get that gift certificate.
Thank you.
I'm so sorry for the experience that you had Emily. You should have received much friendlier service. As far as the odor is concerned, we may need to do more than our regular cleaning process to address the issue if there is urine or other biological issues involved. I'll also be sure to mail you that certificate today since you didn't get it when we came to do the service. I'll follow up with you today personally to make sure we make this right.
I like that you do not use chemicals and that my carpet dries very quickly after cleaning. I also couldn't believe how clean my carpet looked right after and even weeks after your service. Your technicians are extremely competent, informative and friendly.
My travertine looks cleaner than the day I moved in! Punctual and courteous as well Jarom was awesome.
I love how clean my carpets are!
The technicians did a great job but I would like one area redone for pet odor and stain
Please call me to schedule a time
Thank you
Phone number removed
Provide coupons, or make more affordable options.
Stain treatment. I still have stains on my living room carpet that were not taken out, along with some roughness that was not there before.
that there are no chemicals.
I forgot to tell my technician about my 25 dollar off coupon though which made me sad. It would be helpful if they ask...Do you have any coupons?
My daughter rented an apartment and before moving in wanted to have the carpets cleaned even though the property manager stated they had been cleaned. There was an off color area where the front of a couch would have been and a purple spot in the middle of the living room rug. After Adam cleaned the carpets there was no more purple spot and no shading from the front of the couch area. He was very honest in stating there were a few paint spots in the bedrooms that did not come out and had warned me ahead of time of the possibility of the purple spot not coming out (however he was successful with that).
The products are environmentally friendly. The service men are informative and helpful.
I like the communication about when the tech will arrive. I like how clean my carpet is afterwards! The techs are courteous and kind.
The employ Mason Hunt worked hard. To make sure I was happy with the services.
Plus my carpet have not looked this good. After having them cleaned!
I liked that they were professional, informative and concerned that I was satisfied.
Technician was great. Love it that is stays clean and no residue left.
The service was exceptional, fast, friendly, thorough and dried quickly with no sticky residue. loved.
I was appalled at the cost for what I had done! $344.01 are you kidding me!!!
Hey Dennis,
I looked up your invoice to make sure everything was in order. It looks like we cleaned:
Four rooms, a large hallway, a large stair case and a few area rugs. We also did extensive treatments for pet urine in one room and applied a high quality scotch guard to everything we cleaned. Based on the amount of work I see we did for you, I feel that our price was very reasonable. I still would like to give you a call this afternoon to walk you through the invoice and make sure everything is correct and that we delivered nothing less than the best results.
They came on time, were fast and professional. Excellent job, especially on high traffic areas. Areas dried faster than other services we have used. I would use them again.
Allene Ross
As a first time customer, I was throughly impressed with the Zerorez company. Upon my initial call to schedule an appointment, my phone call was promptly returned and I was able to schedule an appointment that fit my schedule. Further, the conversation I had to schedule the appointment was handled efficiently and courteously. I felt like a valued customer. Follow up phone calls were then made as promised to confirm the appointment. The Zerorez technician, Michael, was really what sealed the deal for me as a customer. His knowledge of the job and professionalism couldn't be better. He took time to talk to me about cleaning options, pricing, and recommendations. By the time he was finished I felt like I had brand new carpet. His work was amazing! I've already recommended Zerorez to several friends who will be asking for Michael specifically when they're ready to use the Zerorez service. Thank you for a job well done! Sincerely, Kathryn Gerlock and Name removed Denning.
the residue free concept, the result and the service
The carpets look very good. The service man was very professional. But the carpets in some of the rooms took over 24 hours to dry.b
Clean, polite, and the carpets are very clean.
Your office doesn't seem to communicate very well with your carpet cleaning men. The man showed up on the right day but without enough hose to reach my condo, then he was going to reschedule one week later to come and clean. I had my whole house tore up so he could clean the carpets. I told him to forget it and went into my house and shut the door! A couple minutes later he knocked and said he had talked to the office and he could come tomorrow and clean the carpets. A different man came and did so. However, it was very upsetting event. The man who came did a very nice job and was a very nice young man.
I'm sorry that happened Emma. We should have had all that information down when we set up the appointment. I promise it will go better next time! Thank you for taking the time to let us know what happened.
our service guy was great hard worker very good work
Time scheduled and time arrived consistent
Good communication with all staff- scheduling and service
I like the process and the results are awesome!
Nice employees, great-looking clean carpeting, no bad smells. Makes
me feel happy to see my carpet look so nice again. I appreciate the
calls to let me know when and where the service guys are. Jason and Manuel
did a great job.