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based on 34289 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person was very helpful
Excellent service quickly done.
Jace went above and beyond a 10! He was able to remove cranberry juice stains from the carpet, explained the process and was very detailed in getting all areas clean. The carpet and tile looks amazing! The carpet and tile cleaning was a gift for our parents who are older and have health issues. Jace was kind and patient; he is an asset to zerorez. I would definitely recommend zerorez and particularly Jace.
The quality of service
Your process leaves the carpet CLEAN, not full of detergent which attracts dirt. I would never use another company. I was so glad when your company started. I hated the way other processes worked.
Efficient technician who did a walk through and paid attention to the details I mentioned.
Derek was super nice and fast!!!
We had unbelievably dirty hall business carpet. I was certain that the carpet needed to be replaced, but my wife convinced me to try to clean it. Huge difference. It looks like new. Thanks for the help.
My carpets were cleaned very well, and the person who did the cleaning was very pleasant to work with.
Everything! I love that there are no chemicals used, it dries so quickly, feels natural when dried, employees are professional, and the company backs up their work.
QUICK AND VERY PROFESSIONAL. LOVED THE JOB THEY DID!
You have been coming to my home for quite awhile and this last time was in all ways a unpleasant experience. I am quite certain you sent the tech out with equipment that didn't work because someone had to bring him some attachment and he remarked in the beginning that his equipment was not working. Amanda , I believe is her name , called to cancel and then called back and said he was coming. My bedroom floor smelled like pee all over. There were spots and i am pretty sure because of faulty equipment it just spread it around and the carpet was not clean when it dried. I left a voice mail the next day and still have not heard from anyone.
Name removed
Mike and Robby did an EXCELLENT JOB my carpet and cleaning my vents. They are superior employees for your company, and when I have money again to enlist your help, I definately will request these two hard workers. Sincerely, Emily Miles-Birtcher
He did a beautiful job. Out of all the peeps that have come to our home to clean he did the best.
My home smelled a bit like cigarette smoke and wet animal when the job was finished. It might be a result of all the dirt being sucked up and cleaned? We don't smoke, so I thought it was a little weird. It's better now that it is dried, but I wish someone would have told me it was normal for it to smell like that.
I just think y'all are pretty professional and I've never had any problems with your services
Our carpet feels amazing. The service was incredible. Thanks to Isais.
Fast, reliable, and friendly service. Good prices, no chemical smell or residue. Great results on all types of stains including pet stains.
green products, easy to schedule, fast, quick dry time.
Excellent service and great results
I liked the fact that our service person looked carefully at the carpet and worked on a trouble spot for some time. He made great suggestions and was willing to give me a reduced price for an additional small area. He was personable and a hard worker.
At the end of the day, your service was very good. There were a few hiccups along the way, which everyone involved then did their best to smooth them over. I appreciated the quickness in problem solving very much!
Very pleased with technician's customer service and the carpets came out so clean! Almost like new! Didn't take very long to dry either.
Zerorez was able to get a very worn carpet looking good again. They saved me from having to replace my carpet, at least for a few more years! Thanks for the great product and service.
I liked the Tec. you sent out. I like the way you stand behind your work. I also liked the special you ran awhile ago with the 2 free hours of house cleaning SMART.
Always a great job, and the carpets seem to stay clean longer.
Larry grossaint is a good person.
They did a good job!
How clean the carpet is and how long it stays clean.
The service person is always professional, explains everything we ask.
Our service man, CHRIS, was also friendly and fun to have in our home.
No residue, so kid and pet safe and lasts a long time between cleanings.