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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick response and fair price
Very friendly and efficient, operator constantly asked if I was pleased with the work.
Very curteous and concsious about any damage to the house.
Pricing however it seems to end up much higher than expected, I do have a big house but one of the rooms I would not categorize as being twice as big as a normal room, also $60 to do the stairs I consider to be high price considering it took him a lot less than any of the other areas to do.. Overall he did good work and i was pleased with it but do revise your pricing policies!! many carpet cleanning bussinesses have a tendency to advertise lower prices just to get their foot in the door, once they're in suddenly they come up with all these extra charges which I consider to misleadding and somewhat dishonest, charges like treatment and water disposal etc...
I can appreciate your viewpoint Joaquin. We are continuously working to make sure our prices are as fair and competitive as possible. We try to be as accurate as possible with our estimate over the phone, but sometimes we just don't know the full scope of work until the technician arrives. I will go back and review your invoice to make sure everything was priced properly. Thank you for your feedback.
Not crunchy. I can put my baby on it.
Baby friendly carpet is a beautiful thing!
Very professional, you were everything your radio ads said you were. Zerorez is the only carpet cleaning for us, Thank you again.
Had an area that had under a grand pano. The cat had used it as an unacceptable litter box. Zerorez got the stain and the odor out.
I'm glad we were able to fix the pet issues for you Sue. Thanks for your feedback!
It really works! They were able to get stains out of my carpet tat Rug Doctor wouldn't even touch.
Make sure when it drys it is not stiff or crusty
The carpet should never be stiff or crusty. Something definitely went wrong. I will follow up with you today to find out what we can do to fix it. Thank you for letting us know.
clean
The technician was able to get out some major spots, but the carpet overall doesn't smell clean.
Hey Patricia,
It sounds like there is an issue below the carpet causing a malodor. I will follow up with you this afternoon to find out what else we can do to address the issue.
Descent price. Multiple people have enjoyed your services. I liked the job recently done as a first time customer.
The carpet tech was very friendly and professional. I was amazed at how clean the carpet looked when he was finished. It felt softer.
The great service by Isaias Melchor. Carpets look great.
Billy did a great job. I was amazed at his efficiency. The carpets dried quickly, and they look and feel great.
Thanks for the great response Michelle. Billy does a great job for us and we are proud to have him as part of our team.
The technicians you send to do the job. Very professional, courteous and polite. The product is outstanding
The serviceman was polite, efficient, and ready to answer my questions. He worked hard and did a good job. However, as with most service groups, there is "pressure" to buy or do more but he didn't over do it.
My only complaint was that he left before I checked each room and I found that one large area had sizeable carpet rippling in it. In other words, the suction was so strong it pulled the carpet up with its pad from the floor. I wasn't happy at all about that. In a day however the carpet did fall back but now the pad has lost its "grip" to the floor.
I'm sorry about that Sherrie. What happened with your carpet is called "Latex Displacement." It happens when any amount of moisture is introduced to carpet and happens more frequently with carpet that needs to be properly stretched. Basically, since latex backing stretches more than the nylon or polyester fibers on top, ripples are created for a short time, but will settle back to where they were once the carpet dries (as in your case). I'm sorry our technician didn't explain this better up front, as ripples in the carpet can definitely be alarming at first. Thank you for your response.
We liked the concept that Zerorez does not use harsh chemicals. We had carpet and air ducts cleaned and we were very satisfied with the work. Chris Felter provided excellent customer service and made sure we were happy with the results. He was a very hard worker, thorough and extremely pleasant
Clean no soap Hi PH alkaline water is the cleaning agent.
my carpet looked like new after being cleaned.
I feel that you did a very good job - just overpriced. I couldn't afford to have you clean my carpets very often.
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Ben did a great job of explaining things and showing what he was doing.We appreciated his good work ethic and friendly nature.
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Thanks Neal! I'll be sure to let Ben know that you were impressed.
Carpets look clean and employee was great. On time and very personable. My one complaint was the cost. It was very high for small areas in my condo.
My carpet technician, Alfredo, was very friendly and knowledgeable about how to care for my carpet. He went the extra mile in explaining why and what he recommended for my carpet cleaning and made sure I was 100% satisfied with his work. I had some problem pet stains and I'm happy to say that there is no pet odor and my carpets look amazing! Thank you Alfredo and Zerorez!
Fantastic! I'm happy to hear that Shaunell. Thanks for the great response.
THe products did a great job. The technitions was very helpful and disribed everything in great detail.
Thank you
zero rez, friendly, prompt, curtious, amazingly clean carpets
I like the cleaning process but there should only be 10 areas not 12 areas on this invoice.
The total should be $60 less.
Richard Grow
Very Professional
I love zerorez! They will be our first choose whenever we need their services. They do an EXCELLENT and thorough job. We are very happy :)
Thanks Katie!
My floors dried very quickly, which we loved.
It works. The process really cleans. We have used zerorez for many years.
Thanks for sticking with us for so many years Tonya!
The carpets look good and the person assigned to clean our carpets was very personable and service oriented. Would definitely recommend zerorez to anyone wanting to clean their carpets.