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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
NO detergents in cleaning
The natural citrus cleaners.
Just as I had wanted. Good worker! I've had you before and I will have you again. THANKS!!
You were able to salvage the carpet in a room that I was on the fence about replacing.
Left a large water spot in the hallway and when I called to schedule a redo, I was told it would be a week before someone would come out, even after explaining that I had just listed my home for sale and had showings scheduled. Also, carpet has a 'crusty' feeling in some areas. Not as advertised.
Hey Liz,
Sorry about those spots. We moved some things around and we will have you taken care of by tomorrow afternoon. I will call you today to follow up and confirm the appointment. I promise we will make this right!
Glad you don't add detergents
Alfredo was professional, curtious, and friendly. He went the extra mile for us recommending the pet option. Thanks for your service
Deliver pizza with your great service from great people!
Robert,
Zerorez + Pizza sounds amazing!!
Your service has always been thorough. My carpets always come out clean with lasting results.
Job was well done. Carpets looked beautiful.
I love how clean everything got. The technician was friendly, kind, and helpful.
I like that no soap or detergent is used. Once that happens you can almost never get rid of it, and the residue attracts dirt making the carpet get dirtier much sooner.
I also like that there is no fragrance in the process. I am very sensitive to fragrances and I love that I do not have to worry about getting a headache after they finish.
Just confusion with my Landlord who didn't want some work done and it was more than we had anticipated. The cleaner didn't give me an estimate before and the total cost was shocking i.e $10 for a little walk-in closet which I think should be apart of the room.
Hey Laurel,
I'm sorry you had that experience. You should always get a price up front before we start. I will look up your invoice and walk you through it today to make sure everything is correct.
On time, fast, great service. Minimal dry time. Thanks!
Got most of the pet spots up. The rep was wonderful in explaining the process and taking care of my furniture etc. My carpet is fairly old and now the knap is perky. I will gladly use Zerorez again.
I love how clean and fresh everything is after it is all dry. The technicians are always courteous and considerate. My carpets stay clean for a long time. Because my technician had a super busy day and arrived at the end of our work appointment time, he offered me a free area of protectant. We thought that was a nice touch.
Glad to hear that Illene! Thank you for your feedback.
The service man was enthusiastic, knowledgable, and prompt. The service was great. The carpet was dry by the late afternoon and it looks great!
Very happy with the service and glad they were able to come earlier than first planned.
Thanks Carolyn. I'm glad we were able to accommodate you better.
Jesus was friendly and helpful with the cleaning.
Please call for a definite time of arrival. I was told "3 to 6 p.m." That was fine, and I was prepared at the downtown condo from 2:30 p.m. on. I had specifically called to make certain my cell phone number was on your records. When I had heard nothing by 5:20 p.m. I began trying to phone. Your number WAS NOT on my paper, received to verify my order by email. I finally found a phone book in the empty apartment that was to be cleaned and your number was incorrect. It took much trying before I finally got a correct number and the very polite lady answering the phone had to check to give me a time. It was now quarter to 6 p.m. and the person who was available was on 13th South and 21st East, in Salt Lake. I was waiting downtown on North Temple and 200 west. I received an apology at 6: 15 p.m. for the delay, although clearly it was not the fault of the technician Isaiah who was at fault. He did a very thorough job and was very pleasant, completing his assignment at 7:10 p.m. At my request he gave me 2 coupons for $20 off a future job. I was tired, hungry and although pleased with the work felt I had been asked to invest 4 hours of my time waiting because no one could be more specific than a 3-hour window, plus I had to find a phone number to call --NOT ON THE agreement paper I'd printed off, not correct in several phone books, and definitely not a courtesy call to say the technician was running late. Since there was no one else to open the small condo apartment and outside gate at 218 W. North Temple, unit W-1 (Godfrey Condo LLC) and I was the only one who could do it, and also because the very small size of the unit(2 rooms) meant we paid a premium for your service. Yes, it was good. Yes, I knew we were under your minimum area for the price and that was all right, & my choice to accept your service because you came highly recommended. Your paper I received with instructions via email clearly states: Because we don't want you to wait..." Well, I waited and waited and still was not notified of the extra delay until I called and then had to wait more while the phone person got the technician on the phone. Would you have been happy with me, had I given up and gone home rather than trying to reach you? I think not. Name removed, Phone number removed.
Elinor,
I'm so sorry for the experience that you had. We clearly made some major mistakes in terms of scheduling and communication. Our number being incorrect in the phone book is a very common complaint and understandably frustrating. We only have one chance per year to register our information with yellow pages, and unfortunately they recorded it incorrectly so our number will be incorrect until next year. Our confirmation email was recently revised so I will be sure to verify the phone number included there is correct as well. I really appreciate you taking the time to write us such a detailed response since it really helps us to improve our service.
efficient. Stayed until the job was done.
On time, cleanliness of worker, quick drying, good cleaning.
The carpet was soft to walk on and all the spots came out! I will definitely recommend Zerorez.
Tech was very helpful & did a great job. Thanks
It took over 24 hours to dry and several stains reappeared during the drying period.
A 24 hour dry time is unacceptable. It is very likely that those spots emerged because of the overly wet carpet. I will follow up with you this afternoon to make this right.
Carpet is very clean and soft. Carpet tech was very nice, clean cut and helpful.
YOUR SERVICE WAS OUTSTANDING THE GENTLEMAN WAS VERY POLITE ANC HELPFUL
I wasn't sure if the carpet would be able to be saved after the last renter moved out. It was amazing what your specialist was able to do.
Hey Penny,
We love restoring carpet back to its full potential, especially when it completely exceeds expectations. Thanks for the great response!
The technician was personable and respectful. We had the urine treatment done and it was very effective and didn't leave a harsh perfume or chemical smell.