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based on 31535 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How clean it got my carpets. And without chemicals.
The service I received was FANTASTIC!
Better communication re: scheduling, time frame etc.
Everything--from calling and making an appointment to the call backs to verify and the technician did a great job. He also gave suggestions to help with our carpet. I'll be calling again.
I had a lot of residue from a previous carpet cleaner on my carpet which was causing a really bad dingy build up, and they were able to get it out. The technician was super nice and knew everything about stains and carpets, and was very detail oriented. They had excellent customer service and were reasonably priced. I am exceedingly satisfied!
Our carpet is still wet 2 days later where the flash extraction was done. Maybe that's normal but it would be nice if it didn't take so long to dry.
Mason was very professional and did a thorough job cleaning our carpets. He also took the time to explain the superior carpet cleaning technology that Zerorez uses. The excellent results show it! Much better than I anticipated considering how soiled the carpets were. The other carpet maintenance tips that he gave us, that we can do on our own, will be very helpful in the future as well.
I don't expect to use any other company for carpet cleaing going forward.
The technician Jarom was very good!
Friendly, smells good
You do a good job, it dries quickly, and there really is no residue
You always do an excellent job getting my carpets but this time I was very impressed by the gentleman that did the cleaning. Amazing customer skills.
Cleaning without soap residue.
The job was done in a timely manner, the young man tremendous, and it looks good for months after.
I have always been happy with your quality of work, but I guess time will tell about this time! The technician seemed to not take a lot of time when he did our carpets yesterday, and as a result they were a lot wetter than they have ever been before, I hope they were wet with clean water and not dirty water. That is why I said that time will tell. Always before they were dry in a few hours, parts of our carpet are still not dry and it has been over 30 hours. They have always stayed clean for a long time after so we will see this time. Also, I believe I was overcharged, at least it was different than the conversation I had at the time I made the appt. But I will be calling on that!
Good service...only found a few spots that didn't come clean on my grout...otherwise, it would have been a10.
I tried another company because I had a coupon and I won't do that again! Within 3 days it looked worse than before we had it cleaned. I will only use Zerorez in the future.
Carpets looked best ever. Really nice cleaner.
No stickey residue
I like that this company is professional, from dress to vehicles to the job that is done. They have always done a great job
Professional services and awesome product. My carpets look great! I also had my vents cleanned. Angelo was very friendly and efficient. I will definitely be using Zerorez again!
Great customer service. Quick and easy!
The carpet seems like new every time it is cleaned. It hasn't been this clean with other companies.
I was really shocked at the minimum price!
I am a disabled vert with a very limited income and I used to pay you a bit less.
Second: The carpets were wet till the next morning and there was a residue that as I stepped from the carpet to the tile bathroom I slipped and fell. My feet were coated with a slippery substance so that it was also slippery in the shower the next day.
I have been a good customer and have told many people about you guys but this time I was a bit frustrated!
Your technician was very nice indeed but over all I was disappointed with the results and how long it took to dry. I even left the apartment for several hours but still came home to wet carpets
the carpet looks clean without chemicals and soap
nice people to work with, like the process of cleaning - carpets look awesome when done.
That you use less water than your competitors.
Very friendly, professional and confident in their product. Great job guys!
They were on time and efficient and did a really thorough job. I really felt like they took their time to make the stairs and other areas look clean and they still do almost 2 weeks later!
The young man that came and cleaned my carpets was very knowledgeable in the products and what he was doing. He was very friendly and even when one of the machines where having trouble he still finished the job and made no complaints at all.....i would totally recommend this company to all my friends.
My carpet was soft. The technician who cleaned my carpet was friendly, knowledgeable, and very willing to work with my schedule! I was seriously impressed.