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based on 34297 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service rep - very friendly and quick. Good clean carpets.
Quick dry time, professional service and thorough job.
fast, super professional, love the follow up, the techs are clean cut. Daniel was awesome...tell him thanks for me again.
On time hard working perfectionist technicians. My carpet looks like new again! Never have been dissatisfied in the many years I have depended upon Zerorez to clean my carpets.
I appreciate your customer service and desire to make sure I was satisfied with the end result. I also appreciate the quality of the cleaning process when I was dissatisfied after the first tech. You were certain that the job was done right.
I had an area that was heavily soiled by cat urine. I asked if you would be able to pull back the carpet in order to get to the pad and the back of the carpet to clean it. You assured me that the chemicals used in your flash extraction process, and the process itself, were capable of treating this problem. I think your technician did a good job and the carpet is better than it was but the odor is still very prevalent and the process was not as effective as you claimed it would be. My only option now is carpet replacement, which I was trying to avoid by calling you. The $265 I spent with you, since it didn’t alleviate the problem, could have helped toward that cost.
on-time service and great results!
On time, fast, very informative, did a great job.
Cleaned our carpets better than we thought it would. George did a great job
Did a great job. Was thorough and effective.
Carpets look great...... they were dry fast and soft....techs were on time and informative and polite,have already made 2 referrals.thanks !!
Fast and and very polite. I felt very comfortable having George in my home. My carpets were cleaned very well.
They do a great job cleaning my carpets. They're fast and inexpensive.
The carpets were a lot cleaner and dried faster compaired to the other carpet company I used to use. Very pleased!!
Manuel was very nice and got the work done in a timely manner. My carpets looks great!
There is one area in our carpet that still does not look clean. I would like a technician to come back and take a look at it.
Very professional, knowledgeable service tech, customer service
Max did a very good job. He was very personable. We have had our carpets cleaned once before
and it was very good. Thank you
The service person was very friendly and courteous. Love how clean it got.
be on time or call to inform of the delay.
Keep us informed as to how late the carpet cleaner will be. We waited quite a long time for a 30 minute job.
Rick was awesome!
We were impressed with the way that your company handled the fact that we were initially unhappy with the quality of service we first received. The second person that came out was totally professional and worked really hard to remedy the situation. He made sure that we were happy before he left. Thank you!
I was astonished at how good my carpet looked. The service was fantastic!!!
I've never had professional carpet cleaners before so I wasn't sure what to ask or expect. I thought it would look cleaner and that more of the spots would come out. I guess because I've never been through the process before my expectations were higher. I told the young man i hadn't ever used a pro before so maybe that was a clue i might need more info. The carpet was damp longer than i expected and in some areas crunchy when dry. So were my expectations too high? I was going to email with some questions but have been too busy the days right after it was cleaned. I guess if i had other experiences i would have something to compare it with.
Non toxic and I like how your product get the left over residue out
We had to ask for a tech to return and finish what the 1st tech
Missed, but are satisfied with the final results.
On time. Well done. Great Price.
Thorough, friendly, and efficient. We added some work to our original request, and he was happy to add the extra work.

nice and clean