Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31537 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 29, 2013 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

customer service is ta top priority to me as I recommend people/companies in the "home" industry.
The technician who came out was very late on a Friday night. He did a great job and went the extra mile for us and I really appreciated that.

Report a concern   September 29, 2013 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

carpets are very clean, and carpets dry fast.

Report a concern   September 29, 2013 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Word of mouth is the best form of advertising and I have not heard a bad word about you. That's why I decided to give you a try & and I came away very impressed. The technician told me that he had been working for you for only 3 months, but if I didn't know any different, I would have guessed he was a seasoned vet. He was professional, knew what he was doing and talking about, and, most importantly, did it well. Thank you and I look forward to having you back in the future.

Report a concern   September 29, 2013 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

We like the cleaning product and the reasonable price. We have used Zerorez many times and have been happy with their services. Jesus was the technician that cleaned our carpets lady week. He took the time to make sure our carpets were clean and that we were happy with the results. He was great and the mist polite. Thank you, Jesus.

Report a concern   September 29, 2013 — Rated 10 out of 10 by S.F. Zerorez Salt Lake City
What do you like about our products and services?

Fair Price and Wool certified

Report a concern   September 29, 2013 — Rated 0 out of 10 by D.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The scheduling is horrible. Set a time and be there. You have a 4 hour window and are still 30 minutes late.
My wife took the day off work to be able to meet your scheduling. Due to your scheduling I had to leave work and wait for your cleaner to finish.
I trusted radio adds that endorsed your services and will be contacting them with my disappointment. At this point I will use another flood and suck carpet cleaner.

Kurt Last name removed
Phone number removed

Report a concern   September 29, 2013 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

The technicians are always very polite and focus on their work. My carpets always look great after they have been cleaned by Zerorez and it lasts.

Report a concern   September 29, 2013 — Rated 8 out of 10 by J.D. Zerorez Salt Lake City
What could we do to improve?

The person who took my first call to inquire about costs was an idiot. Not only did he misquote the costs, but he did not offer any information about the process. This was my first time calling Zerorez and right off the bat I was not impressed. The tech who came to my house saved the tarnished first impression I had a was GREAT.

Report a concern   September 28, 2013 — Rated 10 out of 10 by Kathy Speakman Zerorez Salt Lake City
What do you like about our products and services?

Fast and effective!

Report a concern   September 28, 2013 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Great technician - he worked awfully hard to undone our "doggy" damage.

Report a concern   September 28, 2013 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

carpet does not feel sticky when dry

Report a concern   September 28, 2013 — Rated 10 out of 10 by Chris and James Graham Zerorez Salt Lake City
What do you like about our products and services?

Very clean, employee was very nice, and explained everything.

Report a concern   September 28, 2013 — Rated 10 out of 10 by Max Walters Zerorez Salt Lake City
What do you like about our products and services?

Everything!!!

Report a concern   September 28, 2013 — Rated 9 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great, and the technician, Adam, was very friendly and competent.

Report a concern   September 28, 2013 — Rated 10 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

Professional and you get the dirt out!

Report a concern   September 27, 2013 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

Effective. Efficient.

Report a concern   September 27, 2013 — Rated 10 out of 10 by T.H. Zerorez Salt Lake City
What do you like about our products and services?

Do a good job

Report a concern   September 27, 2013 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

I loved how there was no bad smell in my house after the carpets were cleaned. I also loved our Tech he was very good and did a great job!!

Report a concern   September 27, 2013 — Rated 9 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

courteous technicians, no chemicals in carpet

Report a concern   September 27, 2013 — Rated 9 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

No residue, efficient staff, the carpets look great!

Report a concern   September 27, 2013 — Rated 10 out of 10 by T.J. Zerorez Salt Lake City
What do you like about our products and services?

I am a new home owner and just had my carpets cleaned before moving all my furniture in. I don't really have much to compare it against, but the technician (Alfredo)was very friendly, very much concerned that I approved of the job. The carpets look much better. No complaints.

Report a concern   September 27, 2013 — Rated 10 out of 10 by Kathy Porter Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks fabulous! Almost like new again. Thank you!

Report a concern   September 27, 2013 — Rated 10 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

I liked that it did not have the after smell of wet carpet once it dried and the Technician was very courtesy

Report a concern   September 27, 2013 — Rated 10 out of 10 by Barb Stanger Zerorez Salt Lake City
What do you like about our products and services?

My carpets have never been cleaner!

Report a concern   September 26, 2013 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

Carpets are very clean and maintain cleanliness for an extended period of time. The technician was very professional and easy to work with. He took pride in his work and did consulted me if he had any questions about the service

Report a concern   September 26, 2013 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Clean and dries quickly

Report a concern   September 26, 2013 — Rated 10 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpets that stay cleaner longer.

Report a concern   September 26, 2013 — Rated 7 out of 10 by L.B. Zerorez Salt Lake City
What could we do to improve?

I had a special offer which I mentioned when I phoned the order in, but when I was charged I was not given the reduced price, and I felt I was way over charged. I can't even figure how they came up with the grand total I was charged. I was not given a receipt, and I payed cash, so I wondered if the tech over charged and pocketed the difference.

Report a concern   September 26, 2013 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

I like that there is no residue left in the carpet.

Report a concern   September 26, 2013 — Rated 9 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Thanks!


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