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based on 34297 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to schedule- fast service- no bad chemicals.
got the pet stains out and no residue
prompt and clean
When I called to make my appointment I talked with Amanda. We chatted about the $50.00 Pet Treatment and cleaning of two rooms at a price of $ 122.00 total. When the technician showed up to clean he discussed additional options with my wife when I had instructed Amanda to have them call me instead. His recommendations included: additional pet treatment (above the $50.00) and extra extractions for a total of $246.00 - $124.00 over the quoted price. I wish the technician would have called me instead of taking advantage of my wife and family.
Schedule two people to come to a big job. Your technician left our home about midnight and was not able to clean the duct work. We have a tight schedule to keep in selling our home. Thankfully, you sent someone the next business day and they will complete the job for us. Thank you!
Excellent technicians that did a great job. We have had other Zerorex employees clean the carpets, but these two were excellent. We have never been more pleased than we were for this last visit.
The technician was very thorough, asked for feedback & was friendly and knowledgeable. Great job!
They cleaned carpets fast.
My carpets are very clean, I like that you did not use any detergents.
Your service tech worked hard and wanted to make sure I was satisfied.
Great tech; did a great job explaining process and doing the cleaning.
daniell was our tech. he was professional and very nice. he worked his but getting my carpets clean. my wife and I just stood in awe at how good they liked. once again well will be a returning customer. Name removed
Not only is the carpet clean, it feels great. Not stiff or sticky but like it was
when it was new.
I was very happy with your technician's work. He was assigned to another house that I own, earlier in the week and I requested him again because of his fine work.
It cleans very well, and the cleaners always seem to be very nice and helpful. Thanks!
really good cleaning Plus your associates are very well mannered
The service rep did an excellent job and represented the company very well. I've had three different company's clean carpet for me and this was the cleanest yet.When I have the next rental property done it will be Daniel Romero who does it.
My carpets looked like new. Service was fantastic.
Service techs are friendly and very professional. Every time you clean my carpets they are perfect.
Excellent cleaning and great service
Jace did a great job.....I had spilled red finger nail polish and Jace got it out. We also has urine stains from our dogs and Jace got those out also. Thanks so much!
the carpets looked great - your service man worked hard and fast - he did a good job
My carpet looks great!!! The tech J. Durfey is so great. I so appreciate the way he does such a great job!!!!
friendly and helpful associates. carpet stays clean longer. dries fast.
My carpets look cleaner and dry fast.
No residue or harsh chemicals. Friendly service
George was my technician, he advised me about the procedures and food an outstanding job. The carpets looked horrible before George worked them over, and they are now better than I had hoped.Thank you. I'll call you again.
You did a great job. I had some traffic stains by a chair and they came out. My carpet looks great. Thank you.
I love that my carpet is almost dry when you leave. I like your friendly staff that does a great job. My carpets stay clean for several months after they are cleaned.
The service through the office was horrible. I was continually put on hold. My order was very specific. I wanted one room of carpet cleaned for a customer. When I got the bill, the customer changed the order to almost double the price. I was not contacted regarding these changes even though I made it clear that I was paying the bill. Again, more time on the phone. The phone system was down. Hung up on, recalled. placed on hold. finally a representative returned my call. way too effort for a small job