Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34299 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 15, 2014 — Rated 8 out of 10 by M.H. Zerorez Salt Lake City
What could we do to improve?

Luis was conscientious and friendly. Carpets look great

Report a concern   August 15, 2014 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule. Friendly service. Great prices. Carpet smells so clean and dried quickly.

Report a concern   August 14, 2014 — Rated 9 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Fast and courteous. My carpets look great!

Report a concern   August 14, 2014 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

Did a good job, were on time, and quick to finish. Carpets look good.

Report a concern   August 14, 2014 — Rated 7 out of 10 by B.W. Zerorez Salt Lake City
What could we do to improve?

Communication prior to the cleaning

Report a concern   August 14, 2014 — Rated 8 out of 10 by G.M.C. Zerorez Salt Lake City
What could we do to improve?

I was suprized at how long it took to dry...I had the carpets shampooed on wed, and it still had damp spots, (even with fans going) Friday. It was completely dry Saturday.
It did feel clean, and looks so much better.

Report a concern   August 14, 2014 — Rated 9 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

Seems to clean pretty good.

Report a concern   August 14, 2014 — Rated 10 out of 10 by Anna/Nate Cox Zerorez Salt Lake City
What do you like about our products and services?

Jarom was super nice, did a great job explaining everything and the cleaning looked great

Report a concern   August 14, 2014 — Rated 7 out of 10 by J.J. Zerorez Salt Lake City
What could we do to improve?

I was told that my technician would be to my home "around 3 pm" I found a babysitter for my sons at that time. I didn't hear from anyone until I called at 4 pm. The receptionist told me that a technician was sick and so they were running late. She then said she would find out where and when the technician would be to my home. I, again, didn't hear from anyone until the technician called around 4:30 to say he was on his way. He showed up at 4:50.

I was frustrated because my babysitter was only scheduled until 5- which meant I could not be here to speak with the technician, so my husband came home from work early to be here when the technician was here. I understand things come up and things get delayed, but I wish I would have been kept informed so that I could have made arrangements.

Report a concern   August 13, 2014 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

the tile looked amazing.

Report a concern   August 13, 2014 — Rated 10 out of 10 by S.K.B. Zerorez Salt Lake City
What do you like about our products and services?

This is the only way to truly clean carpets

Report a concern   August 13, 2014 — Rated 10 out of 10 by Ella Westley Zerorez Salt Lake City
What do you like about our products and services?

Serviceman explained in detail what was needed, gave me the option to use the products (no pressure). He showed me exactly what my problems were. Offered suggestions on correcting the problems. Was very indepth in his cleaning procedures and explained time I had to wait for each area to drive before I walked on it. Was very careful and used equipment to make sure he didn't bang walls, etc. Very pleasant experience under very stressful conditions. (The previous homeowner was a pig about cleaning up after her animals). He told me how to get in touch with him when I want my carpets cleaned which will be in the next couple of weeks after my grandson removes all the furniture from my place to move into his new place. Thank you Rick for a pleasant experience. I'd recommend you to anyone. Ella.

Report a concern   August 13, 2014 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

A very nice young man cleaned our carpets. He was helpful in every way and did a great job of cleaning the carpets. He explained why your products are different and better than other carpet cleaners. I am very satisfied with our experience.

Report a concern   August 13, 2014 — Rated 10 out of 10 by M.Y. Zerorez Salt Lake City
What do you like about our products and services?

Always quality work done, and friendly, competent workmen. I've used Zerorez for about 15 years without ever calling anyone else

Report a concern   August 13, 2014 — Rated 10 out of 10 by K.J.F. Zerorez Salt Lake City
What do you like about our products and services?

On time. Very pleasant guy. I loved how he told me about some things that he recommended, but wasn't pushy whatsoever. I love the guards that protect the corners of my walls from the hoses. Great job!

Report a concern   August 13, 2014 — Rated 10 out of 10 by Bill Varner Zerorez Salt Lake City
What do you like about our products and services?

I really like Zerorezo and they do an excellent job of doing my carpents and I will continue using them. The prices are great! My service guy (MAC) is totally awesom and I will use him every time.

Report a concern   August 13, 2014 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Safe, chemical free

Report a concern   August 13, 2014 — Rated 7 out of 10 by C.P. Zerorez Salt Lake City
What could we do to improve?

When I had my grout cleaned, the technician left a lot of residue that I had to clean myself after everything was dry. I think you need to explain to customers exactly what the process involves not only before and during, but what to expect after.

Report a concern   August 13, 2014 — Rated 10 out of 10 by E.A. Zerorez Salt Lake City
What do you like about our products and services?

You have a portable unit for cleaning our high rise condo, and arrive in the time window promised. Your service man was courteous and very helpful.

Report a concern   August 13, 2014 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

The technicians are terrific...personable and prompt. The carpets not only look great...without left over residue...they stay clean longer.

Report a concern   August 13, 2014 — Rated 10 out of 10 by A.J.M. Zerorez Salt Lake City
What do you like about our products and services?

Quick drying time. Efficient manner of cleaning - minimum odor. Your technician Angelo was extremely polite and worked very hard to make our home clean. He was very accommodating.

Report a concern   August 13, 2014 — Rated 9 out of 10 by K.E. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and nice employees. Daniel did a great job!

Report a concern   August 13, 2014 — Rated 10 out of 10 by Liz Mackay Zerorez Salt Lake City
What do you like about our products and services?

You got me on the schedule so fast. The service was great. And Max really took his time and made sure he did a great and thorough job. The results of my carpet cleaning was awesome. Thank you.

Report a concern   August 13, 2014 — Rated 10 out of 10 by C.C.W.M. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning process is thorough and the representative spent a lot of time making sure everything was completed to my satisfaction.

Report a concern   August 12, 2014 — Rated 9 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

No soap and it doesn't take so much time to drive.

Report a concern   August 12, 2014 — Rated 10 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals, cleans well, fast response

Report a concern   August 12, 2014 — Rated 10 out of 10 by N.P. Zerorez Salt Lake City
What do you like about our products and services?

Technician was awesome!!!! He was articulate in explaining the process!!! I also love the idea of using only water and not harmful chemicals. I will call Zerorez for my next carpet cleaning!!!

Report a concern   August 12, 2014 — Rated 10 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

The technician was knowledgeable and very kind. Also my carpets look better than when I started renting my apartment

Report a concern   August 12, 2014 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Chemical free!!

Report a concern   August 12, 2014 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

The carpet cleaning was good but the technician did not explain anything to me. The guy who cleaned our carpets a couple years who with zerorez was way better.


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