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based on 34298 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everything!
I feel that my carpet was cleaned well and it looks nice!
Amgelo was a very good service person. He did a great job and was very careful around the funiture and walls. He was very polite and ask if there was anything that he could do more to make the job better and offered a protective product to help the carpets keep clean longer. He answered all my question and was very professional.
I love that you clean without soap. Loved the technician that wanted to please and get things right.
The service man was very prompt, worked efficiently and did a walk though with me to ensure I was satisfied before he asked for payment. He even did some small additional area with out adding charges. The carpet was very clean and dried with in 3 hours. I have used Zerorez exclusively for the past 8 years and will continue to do so.
Your man was very professional and courteous. Hew was able to remove spots that other professional carpet cleaners were not able to.
Thanks Zerorez
First name removed
Carpet ends up drier than with other methods.
the work was extremely professional and my carpets appear cleaner than ever.
i like how its not full of chemicals.
My carpets look great, and the technician was really friendly, helpful, and professional.
yes
You were quick and thorough yet patient and listened to my concerns
Ability to get stains out.
Works, friendly
My sister who is mentally disabled loves her cat. So despite the cat urine smell in the house, the cat must stay. Zerorez with their great products saved the day with making the house sweet smelling again.
My carpet feels really clean and the technician was excellent.
It was still dirty under the piano but everything else was great.
Still have most of the spots on carpet that were there before cleaning. Since I don't change my oil in front room, I was disappointed your system didn't work better.
First name removed
the quality of the service.
Max was professional and efficient. Like the quickly drying times.
I HAVE USED ZEROREZ SEVERAL TIMES AND ALWAYS HAVE BEEN DELIGHTED AND RECOMMENDED YOU TO ALL MY FRIENDS, MIKE MILLER HAS BEEN TWICE AND HAS DONE A SUPERB JOB. HE IS A WONDERFUL REPRESENTATIVE OF YOUR COMPANY, AND WHILE YOUR PRODUCT IS TERRIFIC, IT IS COMPLETE WITH EXCELLENT SERVICE. HE WAS PROMPT, EFFICIENT, BUSINESSLIKE AND CHEERFUL. I COULDN'T BE MORE PLEASED. THANK YOU !!!!!! P.S. I WOULD RATE YOU ABOVE 10 IF POSSIBLE!!!
I loved how clean that they got our nasty carpets.
I've tried many, many carpet cleaning services for my home and business. Zerorez definately has the best results. I'll continue to use Zerorez for all of my carpets and floors.
The technician, Max, was very conscientious in explaining your patented process of using extremely high temp water and how that principle is responsible for extracting the deep dirt and leaving no residue. He was very thorough in cleaning the areas requested and then added the cleaning of an old recliner, that came through with great look. He asked if I was pleased or felt any area needed further attention. I was pleased with everything.
The service tech was friendly, quick and very thorough. The carpets turned out beautifully clean and soft. I'm delighted!
I gave your company a zero recommendation for one reason. My carpets are not clean. When I pay 30 dollars per room I expect the carpets to come out clean, or at the very least "cleaner." Any "spots" on the floor would have been an additional cost to have removed, so I felt like I was paying 30 bucks to just have the areas of the carpet that already looked clean cleaned. We have a couple of pet stains that I completely understand take extra effort and additional treatment to take care of, but the other spots on the carpet are just from normal wear - nothing extensively staining or damaging and they are all still there. Some appeared to be gone right after your service man was finished but they came right back after the carpet dried. This is the second time I have used Zerorez and the results are the same as the first time. The first time you guys came out we did have you do pet treatments on the two spots, but the smell/stain did not improve. We decided to give it a second shot as I do like the no soap/no residue idea, but the carpets are just not coming out clean. We are going to go back to our old service and would very much appreciate a refund of 50% as we feel using you a second time after seeing the first results was an error in judgement on our side, so we'd like to split the cost 50/50.
I do want to make clear that your service folks are top notch. Always very professional and courteous. No complaints with your folks. Just the cleaning method itself.
Excellent, friendly and professional service! Carpet feels clean and fresh.
the service is fantastic, the technician performing the service was everything you would want him to be. we had some very dirty carpet from a high amount of traffic, the cleaning went well but still had dirt stained carpet that looked different from the other less traffic areas.
professional work