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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, friendly, fabulously clean.
My old carpet looks like new! fresh and clean
Very professionally done! Thanks Chris!
I like your product/services very much. The two men who came to do the work were very nice, respectful, and hard working. I will use your services again and will be happy to recommend you.
no soapy residue
THE WORK WAS FAST FRIENDLY AND WELL DONE. I WILL HIRE ZEROREZ AGAIN WITHOUT EVEN THINKING ABOUT IT.
JOE
very clean, very little water, prompt, very friendly and helpful
Professional service. The carpets look great.
I was very happy with Alfredo for the job he did after the first guy who came basically did a quick swipe over everything; there were even dry spots on the stairs and chair. Alfredo called me over to watch as the cleaning brought life and color back into the recliner. He said whatever I was unhappy with he would redo. I said that would be awesome if he had the time. He assured me that time was not a problem; he just wanted me to be happy with the service. So he went over all the carpet areas and stairs and it really made a difference!!! Gees, Alfredo was seriously sweating as he worked. I knew that no matter how good the "system" claims to be, you can't just swipe over it faster than a vacuum and call it clean. I will use Zerorez again, but ONLY Alfredo is allowed to step foot in my house. His work ethic is amazing; he gets it. He should be running quality assurance and training for this company. Thank you Alfredo!!!
I love Chris, your technician. I always request him. He makes all the difference. He works hard at getting out stains and spots. I feel comfortable having him in my home - and for me that is saying a lot!
Tech was friendly, sharp, and did his job in a pro manner.
Our serviceman, Jesus, was a very kind, competent man. He answered all of our questions and cleaned our carpets in a most professional manner
I paid extra for the 75.00 per gallon for special urine treatment. The technician used the black light to pin point the areas. After the carpet had dried for a couple days, I used a black light and was still able to see the "urine spots". I don't smell the urine, which I am grateful for, but wanted a sanitized rug as well.
I am disappointed with the job done on my couch. It is cleaner but not clean. I know that you cannot get a couch clean in 20 minutes anymore than you can get a room of carpet clean in 20 minutes but I paid three times the cost! Why such a large charge for such small service? You can come back and clean my couch again. I feel that the price I paid justifies another cleaning.
The tech took care of stuff after the price problems
the pre-soap spray and the chemical-free soap, and outstanding customer service. Your workers were wonderful to work with.
The service person was so professional and accommodating and the carpets looked brand new. Yes, I would diff innately recommend your service.
The person who cleaned our carpet provided excellent service and was very friendly. He did a great job. I think his name was Alfonzo.
I am always happy with the way my carpets turnout. The technician was fabulousD! However, the guy I dealt with on the phone left a lot to be desired. if I was not already a loyal customer, I would not recommend your company based on the sales associate in the office. Luckily, I am a loyal customer and the technician was phenomenal. If I have problems in the future, I will probably begin looking for another company.
Technician did a good job.
My carpets look fabulous and never soaked ! I won't
Use anyone but zerorez
How friendly and helpful the staff was. Made sure I was happy with the outcome.
My carpets look new! After my tech Billy left, I noticed that there was a space of carpet by my kitchen that was still soiled. I called him and me came back over and cleaned it. He was happy to do it. I am so pleased by the results and by the service
good service exelent job by the tecnitian
Nice technician, not pushy and the carpet smells clean not like wet carpet.
Quick, professional, and friendly.
They do not leave a residue. Our carpets look and smell fresh! Their employees are kind and professional.
that they deep clean I think first time to ever use you all
You get things cleaner than other services
You do it without drenching the carpet and pad, which makes less mess and dries faster
Your technicians are respectful of your home and leave it clean.
All of your employees who deal with the customers are polite, skilled, pleasant, and make you feel good about trusting them with you business.
Our recent technician, Adam Bishop, did an excellent job on some dirty stairs--he really worked hard.
The attitude of your rep; he was most congenial and worked hard to do a great job.