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based on 34893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman who cleaned my carpets was very friendly, knowledgeable and did a good job. My carpets look great. Thank you.
I love the empowered water idea. The techs are kind and professional.
While I was very happy with the end product, I was definitely not happy about being surprised with a bill almost double my original quote. When I called to set my appointment, I let the the lady know that I had just gotten rid of a renter with a dog who was not house broken and there was a year and a half worth of animal waste soaked into the carpet. We discussed the pet treatment and she quoted me a price of $230 for 3 bedrooms, a small hallway, and 2 flights of stairs. When the technician got there, he informed me the quote did NOT include the pet treatment and that would be extra at the price of $75/gallon for the solution. I was confused as this was not what was discussed when I set the appointment, but it was disgusting and needed to be taken care of. So I told him do what every he could but I didn't want to go over $280 total. The technician was incredibly nice, and very patient as there was a problem trying to get some of the furniture out of one of the rooms and he was held up while we tried to sort that out. When he was all done he had done a fantastic job and the before and after photos will blow your mind, almost as much as mine was blown when he handed me a $392 bill. Like I said, I'm very happy with the end product and the service was great, I just feel like I was blindsided with a bill much larger than had originally been discussed.
Explain to customers more thoroughly and seriously the likelihood of leaching the color from carpet that requires pet treatment and has been cleaned by customer with carpet cleaners like Resolve.
You did great. Thanks.
How clean my carpet feels.
I like that even though I have horrible, old carpets, they look great after a cleaning. I appreciate the efficient and professional technicians. I appreciate the phone call when it's been awhile since my carpets have been cleaned - and there is a special promotional price.
Great employee - very knowledgeable about cleaning our carpets. No linger after odor of chemicals.
Technician was friendly and gave me options on what treatment options I could do even after I told him what I wanted which allowed me to optimize my results
no chemicals, quick dry, Chris
Fast, friendly service. The carpet looked great afterward!
They work and don't leave a bunch of gunk on the carpet.
The carpets are always really clean. Zerorez always gets out the tough stains.
Clean products and great service.
I was happy with the cleanliness of my rug after the service provided. The young man who provided the service was very pleasant to work with and consulted with us each step taken on the job.
Very effective carpet treatment. Chris was very friendly and competent.
Quick and reliable
Every thing looked great and Juan was very helpful, polite and friendly.
I like that you use steam not chemicals to clean the carpets. You were very honest with a pet urine problem and worked with the budget I gave you. I think my carpets are cleaner than with other companies we have used.
My carpets are really clean and they stay that way for a long time.
We like that it is clean withdout leaving residue behind or the harsh chemical smells!!
It's a little too pricey!
That you don't use detergents or chemicals that leave residue behind.
I think the no chemicals is a very good idea. The fast drying is a plus. Bobby the technician was friendly and professional. He was very eager to make things look as good as I requested. He even came on his day off to finish sealing our limestone floor.
Smells good, looks good - worked great. Clean cut & nice associates
There is a carpet stain outside our door from the machine used to clean our condo. Now I have to find someone to clean that!
Explain little bitnmore.about the stain that doesn't come. If it come off it's ok
It's a good value for the money. Very professional service reps and very good products.
My carpets stay clean; no residue.
Doesn't smell after the cleaning