Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 2, 2014 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

I liked the fact that there literally was no residue, just as advertised! I appreciated the professionalism of the gentlemen who did the work!

Report a concern   June 2, 2014 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

Prompt. Courteous. Job well done.

Report a concern   June 2, 2014 — Rated 10 out of 10 by D.E. Zerorez Salt Lake City
What do you like about our products and services?

Carpets seem to stay clean longer than with other companies I have used.

Report a concern   June 2, 2014 — Rated 9 out of 10 by K.E. Zerorez Salt Lake City
What do you like about our products and services?

The guy that came to clean my carpets tried to help save me money... i love saving money!!

Report a concern   June 2, 2014 — Rated 9 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

I am satisfied with how the carpet turned out. Thank you.

Report a concern   June 2, 2014 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

Your carpet techs are professional and clean cut. I love that they where the foot protectors in my house. They asked after they were completed if I had any areas that did not meet my expectation. They did a great job!

Report a concern   June 2, 2014 — Rated 10 out of 10 by E.D. Zerorez Salt Lake City
What do you like about our products and services?

The technician Billy was very polite, friendly, professional, and effeciant

Report a concern   June 1, 2014 — Rated 7 out of 10 by C.K. Zerorez Salt Lake City
What could we do to improve?

This last cleaning was not up up the standards we have come to expect from Zerores. The technician was very nice but he was incredibly fast and not thorough at all. The job was not satisfactory and my husband was very unhappy. We may be in search of someone else next time.

Report a concern   June 1, 2014 — Rated 0 out of 10 by S.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet cleaner had a problem with the truck and had to go Salt Lake to get a new truck which was fine but it put him two hours behind schedule. As a result of this he spent only one hour cleaning three rooms, a hallway and 15 stairs. The carpet and stairs still look dirty. I even took a Clorox wipe and cleaned up spots that were missed and that came right out with the Clorox wipe. The carpet tech was very nice, professional and kind but we are very disappointed with the cleaning results. Zerorez did carpet cleaning for my mother in law in December and that was a quality cleaning job. At that time the tech took two and a half hours cleaning two rooms. I am very disappointed with the results of how my carpets looked. I doubt we will use Zerorez again.

Report a concern   June 1, 2014 — Rated 10 out of 10 by Ben Davis Zerorez Salt Lake City
What do you like about our products and services?

I like how clean our carpet turned out, except for the high traffic spots, out carpet looked like it did the day we got it. Rick was awesome, he explained every step of the cleaning process, why each step was necessary, the benefit each cleaning step provided. He was not pushy about other products, just mentioned them and let us think about it. He was also knowledgeable about the Zerorez water and how it is created. We are really happy we had it done and will be having Zerorez do my father-in-laws home soon. CDixon

Report a concern   June 1, 2014 — Rated 10 out of 10 by K.K. Zerorez Salt Lake City
What do you like about our products and services?

My family room gets the most high traffic in the house. When Zerorez cleans it it looks like new and my carpet is old. The other plus fact it feels clean .

Report a concern   June 1, 2014 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

How clean it gets everything and the fact that it's economic friendly.

Report a concern   May 31, 2014 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Love how clean my carpets are!

Report a concern   May 31, 2014 — Rated 10 out of 10 by N.G. Zerorez Salt Lake City
What do you like about our products and services?

Larry was awesome! Very professional. Came in and went right to work after explaining what Zerorez was all about. He also took time to walk through the areas that were cleaned with me to make sure I was happy. Larry deserves a raise, bonus etc because of him I will be referring friends and family to get their carpets cleaned by Larry at Zerorez.

Report a concern   May 31, 2014 — Rated 10 out of 10 by Randy Bartholomew Zerorez Salt Lake City
What do you like about our products and services?

Your technician was very professional and really knew how to clean the carpets. I was very impressed with the good job he did. I would certainly want him to clean my carpets again. Thank you

Report a concern   May 31, 2014 — Rated 10 out of 10 by E.S. Zerorez Salt Lake City
What do you like about our products and services?

Both employees were friendly, professional & proficient.

Report a concern   May 31, 2014 — Rated 9 out of 10 by Mary Flandro Zerorez Salt Lake City
What do you like about our products and services?

Carpet always comes out looking great. Doesn't take long to dry. Workmen are professional and pleasant.

Report a concern   May 31, 2014 — Rated 9 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

No residue left behind, and carpets dry fast

Report a concern   May 31, 2014 — Rated 9 out of 10 by P.P. Zerorez Salt Lake City
What do you like about our products and services?

Clean thorough job at a reasonable price. Honest, polite, hardworking technician.

Report a concern   May 30, 2014 — Rated 10 out of 10 by T.F. Zerorez Salt Lake City
What do you like about our products and services?

Fast friendly service!

Report a concern   May 30, 2014 — Rated 9 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

cleans with chemical free process, pleasant odor, carpets are not left really wet.

Report a concern   May 30, 2014 — Rated 10 out of 10 by Marsha Lems Zerorez Salt Lake City
What do you like about our products and services?

Did a good job!

Report a concern   May 30, 2014 — Rated 8 out of 10 by C.P. Zerorez Salt Lake City
What could we do to improve?

Give a better estimate of time of arrival. I was told after 10:00 but the tech didn't arrive until around 3:30. I thought it was a two hour window.

Report a concern   May 30, 2014 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

Very helpful staff -easy to get an appointment when I wanted it. Technician knowledgeable and extremely hard working so my carpet looks great! I thought I wouldchave to replace it but now it looks so good I can keep it awhile more

Report a concern   May 30, 2014 — Rated 7 out of 10 by J.E. Zerorez Salt Lake City
What could we do to improve?

This was the 3rd or 4th experience I had with zerorez. Up until this last visit I was a raving fan. On Wednesday I got a phone call saying I had the 1st afternoon slot and you'd be there around 2:00pm. I heard from the tech notion at 5:15pm saying he'd be there in 40 minutes (6:05pm) which he was. His cleaning was very lethargic and barely made one pass on the carpet while cleaning. In the past, technicians were energetic making 2-3 passes in the time this guy made one. He brought his 7 year old son to take all the areas to be cleaned. His son didn't have the strength to lift the nap of the carpet as well as an adult would have, especially after a full day's work. I finally asked him to concentrate on the worn areas with as many passes as it required but I shouldn't have had to. It seems that I will have to ask for an experienced technician in the future, if there is a future with us. I give the performance a 5 out of 10. I have, in the past, recommended zerorez Highly. After this experience, I've lowered that to a 7

Report a concern   May 30, 2014 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

You use no chenicals, only water ad steam

Report a concern   May 30, 2014 — Rated 10 out of 10 by Donald Brown Zerorez Salt Lake City
What do you like about our products and services?

It dries fast. get' out spots that normal cleaners do not. Leaves a fresh clean feeling in the house after it is done.

Report a concern   May 30, 2014 — Rated 10 out of 10 by Char Tobiasson Zerorez Salt Lake City
What do you like about our products and services?

The carpet technician (Chris) was very professional, friendly, and courteous. Chris was always checking with us to make sure that we were satisfied with the cleaning.

Report a concern   May 30, 2014 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

I like the efficiency your workers give when they come to my home. They are clean, informative, and work very fast. My house smells clean after they leave.

Report a concern   May 29, 2014 — Rated 7 out of 10 by D.G. Zerorez Salt Lake City
What could we do to improve?

Dry carpet before leaving


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