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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There when promised. Personable service. Not pressured.
Good service, carpets look great.
Fast. Easy to set up the appointment. No hassels. Friendly employees.
My carpet looks cleaner than after any other carpet cleaning, even though it is at least 15 years old. And, like the name says, there is no residue. Also your technician was extremely polite and concerned about doing a good job for me.
The fact that the first cleaning person couldn't get here on time was a problem for me. He was supposed to come on Saturday at 3pm but I didn't hear anything until after 6pm and he wasn't able to get to my house until 8:30pm or later. He asked if I wanted to reschedule which put me in a quandary - all my stuff had been moved into one room and I couldn't live like that indefinitely. I asked and he agreed they could have someone at my house on Monday afternoon. The second cleaner came earlier than we had made the appointment for, so I wasn't home until he was through and loading his equipment into the truck. The carpet looked pretty good, but the next day I could see there are still spots in the living room. I would like it if someone can come out and do more work on those spots.
Very nice and knowledgable service technician. Affordable price and great job on cleaning our carpets.
Repeated professional service, carpets soft and quickly dry, spots don't come back, respectful scheduling
I really liked the way the carpet was cleaned and looked after it was done and the service was excellent Chris was the one who cleaned for us and he was very helpful and explained everything he was doing and why very well.
Friendly. Informative. My carpet looks good.
Professional, thorough
The gentleman was polite, instructive, caring and very professional!!! I would
strongly recommend your service to any one asking me for a carpet cleaner!!!
Your servicemen were great and the carpets lot really good.
We have used Zerorez at our home and our Business and have been pleased with the work they have done. Most recently at our home Alfredo cleaned our main carpet areas and our kitchen, dinning and, entry tile. They also sealed our grout to keep it looking cleaner longer.
The technician was awesome and the produces you use are amazing !!!
I have used your services before and have been happy with a job well done. IF,I want you to come back for whatever reason,I know you would come back.
Jesus was remarkable with the quality of work as well as friendly customer service. Very careful and courteous. Thank you
Alfredo the service man was fantastic!! very considerate of our property and the suggestions he gave helped get our carpets the cleanest they have ever been
Please thank alfredo
Bid around $300. Bill over $500. Told that the bathroom was cleaned for free. Really? If I ran my business under bidding, or over charging, depending on how you want to look at it, by 60%, I wouldn't have many return clients.
Alfredo did a great job working around my furniture and children. He was very professional.
Good customer service, friendly and competent technicians. The only complaint I have is that I was told I'd get a Boondocks gift card by both the customer service rep and the technician, and it never arrived. No big deal, I understand some things slip through the cracks.
Our carpets turned out great, they are very clean and soft just as promised on your website talking about your system that is more green. Alfredo was friendly and did a great job getting them clean and being careful with our home using foot protection and protecting our walls and furniture. I am very happy with the results, my feelings about the customer service side of things was a little different. Be clearer on your price quotes. Myra offered no numbers when I set the appt. up and when Alfredo arrived he began negotiating price with what he said was my original quote of $161.00, a number I had never heard. What I talked to Myra about was 3 areas(bed rm, living rm, & hall) and possibly a tiny bathroom(which I was hoping could be combined with the small hall area) which to me would have started at $99.00 based on the coupon I called from. Also offer more sensitivity to clients. I was on a strict time schedule which I expressed to Myra the two times we spoke, but little care was offered, it was more of a "we'll be there when we'll be there" kind of attitude and also when Alfredo called to tell me he was on his way he started out telling me that you had all cancelled my appointment and when I shockingly asked what happened he told me "we just decided to cancel it" then he let me know he was just joking, which I tried to have a sense of humor about, but when you are stressed with time constraints and have your house torn apart getting news dropped on you like that, joking or not, is very upsetting, not to mention it is just plain unprofessional.
You do a good job at cleaning carpets, but I tell people watch out! You have a 4 hour time window. Is there no way for you to narrow your time window down to 2 hours? Another reason I gave you a low score is because when I called to get a quote on how much it would be to spot treat my carpet, I was told "around $30." I thought that was a high because you advertise I can clean a whole room for $30. I was just having you spot clean an area. When your technician was done cleaning he told me it would be $99! I told him I was quoted $30; he lowered the price down to $39 which I was somewhat happy with, but if you quote someone $30, charge $99 and then bring the price down over 60% something is not right.
How nice my carpet looks not. The short amount of time it takes to clean.
quick and effective. honest friendly service
No harsh chemicals I have to worry about around children.
No residue which in past experiences makes my carpet worse when start walking on it than it was before cleaning.
No chemicals and very safe method.
My carpet looks very good. With zerorez you don't need to clean as often because there isn't the build up like other cleaners. The technician was very professional. He made sure I was completely satisfied before he left.
Probably for the carpet cleaning, but the air vent was overpriced. It was my fault for not shopping around, but we found 10 vents for $40. The service was find, but to answer the question honestly I would recommend the cheaper deal. It was a $200 mistake not shopping around.
Your representative was very polite and did an excellent job in cleaning our carpets. We had one very bad stain that I was concerned about being able to erase. I cannot see where it was any more. Thanks for your service.