Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 5, 2013 — Rated 10 out of 10 by Elaine Openshaw Zerorez Salt Lake City
What do you like about our products and services?

The carpets get so clean. The representative for the company has always been great!

Report a concern   November 4, 2013 — Rated 9 out of 10 by Karen Redd Zerorez Salt Lake City
What do you like about our products and services?

The carpet feels good on my feet and they do not itch after walking on the carpet

Report a concern   November 4, 2013 — Rated 10 out of 10 by Joe Johnson Zerorez Salt Lake City
What do you like about our products and services?

Yes

Report a concern   November 4, 2013 — Rated 9 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

I love that Zerorez doesn't use harsh chemicals and leaves my carpet very clean.

Report a concern   November 4, 2013 — Rated 10 out of 10 by Geri Bartholomew Zerorez Salt Lake City
What do you like about our products and services?

The two men who came were very, very nice and very professional. I appreciated the electronic devices they had that allowed them to tell me how much everything would cost as I listed what I wanted done. I appreciate them not using chemicals in the cleaning process. My carpets are wonderfully clean. I will definitely use you again and recommend your services to others.

Report a concern   November 4, 2013 — Rated 8 out of 10 by M.Y. Zerorez Salt Lake City
What could we do to improve?

Nothing really. Because our carpet is old and hadn't been cleaned in a while its hard to tell how good the service really was. There was a definite improvement and I'm not disappointed in any way; its just I still have stains in the traffic areas due to reasons I stated above.

The tech that did the cleaning was very nice and professional. He clearly explained what could be done based on the condition of the carpet. He was great!

Report a concern   November 4, 2013 — Rated 6 out of 10 by K.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Communication between call center and commercial division has already been discussed. Technician that came to do the work was great! Very nice and explained things well.

Report a concern   November 4, 2013 — Rated 10 out of 10 by Jim Epps Zerorez Salt Lake City
What do you like about our products and services?

The product is great. The cleaner was even better

Report a concern   November 4, 2013 — Rated 6 out of 10 by K.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

commercial dept to slow in getting back for quotes and for scheduling and appt. If it wasn't for Clint I dont think the cleaning would have happened.

Report a concern   November 4, 2013 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Courteous employees. Great service. Good price.

Report a concern   November 4, 2013 — Rated 10 out of 10 by Parmela Powell Zerorez Salt Lake City
What do you like about our products and services?

Zerorez's service associates attention to detail.

Report a concern   November 4, 2013 — Rated 10 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks brand new! The technicians were great! I am hopeful that in a few months I will still be as happy with the service given your statement of zero residue!

Report a concern   November 4, 2013 — Rated 10 out of 10 by Tom & Julie Myers Zerorez Salt Lake City
What do you like about our products and services?

Chris was awesome - great results on my leather!!!

Report a concern   November 4, 2013 — Rated 0 out of 10 by T.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Misquoted, and way overcharged.

Report a concern   November 3, 2013 — Rated 10 out of 10 by Erin McOmber Zerorez Salt Lake City
What do you like about our products and services?

Angelo came to our house to clean our vents. He was kind, efficient, and respectful of our belongings. My children even sang for him while he was working... Who knows if he enjoyed listening but they enjoyed singing!

Report a concern   November 3, 2013 — Rated 2 out of 10 by N.K. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpet was cleaned Saturday at 6:45 pm. I had expected them at my house that morning at 9:00am. I understand the situation was out of your control on that situation, We had a choice to make another appointment for another day,but we had all our furniture moved. So we choose to wait. They came and were very nice and gave us a small discount, but Sunday evening at 9:00 pm, our carpet is still damp. Maybe it is the colder weather? I don't know.

Report a concern   November 3, 2013 — Rated 10 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

Carpets are clean, very noticable difference, carpets look new. Nearly dry at completion of cleaning.
Great customer service, pricing honest with no surprises, reasonable.

Report a concern   November 3, 2013 — Rated 8 out of 10 by M.M. Zerorez Salt Lake City
What could we do to improve?

Lower the cost.

Report a concern   November 3, 2013 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

no leftover residue.
friendly, competent worker, adam bishop

Report a concern   November 3, 2013 — Rated 10 out of 10 by E.G. Zerorez Salt Lake City
What do you like about our products and services?

My carpet and tile were cleaned to perfection. The worker cleaning my carpet also saw my rolled up top carpet in the garage and said he would clean it for me for free, if I wanted. He cleared a spot in the garage and cleaned that carpet too!

Report a concern   November 3, 2013 — Rated 10 out of 10 by W.B. Zerorez Salt Lake City
What do you like about our products and services?

zero soap residue

Report a concern   November 3, 2013 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

I like that there isn't a soapy residue, and I feel like my carpet is really clean.

Report a concern   November 3, 2013 — Rated 9 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

Zero residue

Friendly, punctual, and courteous. However, you used to groom the carpet even without the purchase of a protectorant. I miss that service.

Report a concern   November 3, 2013 — Rated 9 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

The results and the service people seem to be well trained and care about the customers home, putting up corner "bumper guards"!

Report a concern   November 3, 2013 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Service was outstanding. Tech knew his job well and explained the different steps. Products worked well and carpet cleaned up well. It dried in a few hours.

Report a concern   November 3, 2013 — Rated 7 out of 10 by K.H. Zerorez Salt Lake City
What could we do to improve?

I didn't like that there was a large window that I had to be ready for my appointment. What are you? The cable company?

Report a concern   November 3, 2013 — Rated 10 out of 10 by Jeff Bullock Zerorez Salt Lake City
What do you like about our products and services?

The carpets are always so much softer than others that use chemicals, you don't use chemicals!
The quality of service is incredible. Your employees actually care if you carpet is to your satisfaction.

Report a concern   November 2, 2013 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

The carpet dried relatively quickly, even on the stairs. I appreciated the knowledgeable service techs.

Report a concern   November 2, 2013 — Rated 9 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

This was our first time with Zerorez. We are pleased with the service man and his explanation of how everything works with your products. We will probably use you again.

Report a concern   November 2, 2013 — Rated 10 out of 10 by Bill Harris Zerorez Salt Lake City
What do you like about our products and services?

Friendly efficient service!


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