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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Even though the technician arrived 21/2 hours after my service "window" opened, he did an amazing job cleaning my mb tile and grout! I did not think the grout would ever look good again! I just need to get ahold of him and get the tile color sealed.
Carpets took longer to dry than told, especially the stairs. Otherwise, very timely and affordable.
Two points. One, we paid $30.00 for stain (red) removal. The stain was not removed!
Two, the carpet in the bedroom had three spots the size of and orange, green in color, all three were not removed.
I would hope that someone would return and attempt to resolve these problems.
Thank you for providing me a means to share.
Bob Last name removed
He was prompt. He was very knowlegeable about the process and was able to explain what he was doing. He even showed us where a dog had been. He did us a wonderful service.
The carpets were cleaned very beautifully and rick was awesome and very helpful in explaining your products. We were very pleased with his professional and friendly demeanor.
I didn't think anything could get some of the stains out of my carpet but you guys did. Thanks so much!!
Associate was very knowledgable, friendly, on time and did his best to get all areas done right.
He used corner protectors and booties to keep the rugs clean.
Very pleased with the service, and the quality cleaning performance.
very professional and friendly technician, and the results were amazing
Your techs were VERY professional, knowledgable and friendly. It was a genuine pleasure doing business with you. Thank you.
I liked the call to let me know the technition was to arrive soon. I liked the carpet was not wet and there was no toxic smell or chemicals. The technition was informative and courteous
1. Reminder call
2. Excellent customer service
3. Demonstration of cleaning process
4. All water based cleaning solution
5. Very pleased with the results
When your at appointment take the time the first time to do a good job, meaning when your representative was we had to go over several areas to clean, that they were not wear spots on the carpet just had to go over a few times a little slower an they all cleaned up.
clean carpets and the clean smell
I have never had a carpet cleaning experience like this. They were very knowledgeable about carpet, my limestone and even resealed the limestone which was badly needed. They took a piece of the fabric from the underside of the couch to determine what product to use in cleaning it. I very soon became very convinced that they knew their business. I knew I had a lot of dog pee on the carpet and they used blue light to find them all. The smell and stains were gone. They also will come back any time for 6 months to redo any part for free. I will never use any one else and the no chemical approach is great.
everything. Your serviceman was the best. He was very detailed in his work and very will trained. Will request him again and tell my family and friends to also request him!!!
thank you for such a great job !!!
The carpet came cleaner than I thought it would. The service was great and he did everything he said he would
I like no soap residue and good service
Prompt, friendly and did a great job cleaning my dirty carpets!
Arrived on time, did a great job, like the fact not using soaps and detergents.
Your employee was friendly and very efficient in his work. The carpets look fresh, almost like new.
Well, I really like zerorez, but this last time I don't think the effort in cleaning the hallway was really done very good. I can still see some area's that I know could have been cleared. But all in all... Love zerorez.
It was fast. The Tec was so nice. The results were beautiful.
The technician was one time, very clean on what he was going to do and my couch looks 100% better!
Good job. Very professional.
Very thorough cleaning.
The work is always well done and the workers are wonderful to work with. I always have a good
outcome with Zerorez
I like the way my carpets look, how fast they dry and how long they stay clean:)
The technician was kind, respectful and made sure we were satisfied.
We would most certainly recommend Zerorez to our friends and family. Our carpets look great. Taylor was knowledgable, personable and knew allot about the process and made us feel comfortable about how we care for our carpets.
The employee was prompt and very thorough. He explained about the carpet cleaning process and what to expect afterwards. He also pointed out areas that needed special attention and spent extra time in those areas.