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31538 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean carpets, friendly service
Your technician, Jason, did an excellent job. He went above and beyond to get the high traffic lanes cleaned.
that my carpets stay clean
I like that the gentleman that cleaned my carpet was thorough, polite, and not pushy.
One area was not cleaned completely. Left a stripe of unclean. Not noticeable until after the carpet was sufficiently dry.
The service person was knowledgeable and friendly and was very professional. He took special care to protect base boards. That was not done by the company that cleaned carpets the last time I had them cleaned. The carpets were much improved from the condition that they were in. I did like the fact that there was no soap residue and the carpets dried quickly.
The person who came was very pleasant and could answer our questions confidently. The job he did was amazing. At first I was quite concerned with the cost. It was more than I had been quoted by other companies. However, well worth it. I have light blended carpet. There were extremely dark areas where the couches sat and in the hallway. The carpet is about 8-9 years old. He was able to remove all the large dark areas. There are a few small spots but overall, it looks like brand new carpet. The carpet was so bad that I was stressing that we would need to replace the carpet. We had company coming to our house and decided to try Zerorez. I am so impressed. I would definitely use them again, and highly recommend them to others.
I love my clean clean carpets and it is true that they stay clean so much longer than other companies. I also love the kind and prompt service.
No residue - and less chrmicals
it smells good. It was pretty fast, it did the job well and didn't take forever to dry.
My carpets dry quickly and look great after you clean them
I like the fact that there are no chemicals.
I also appreciate the quality of young men that come into our home and provide the service. They are thoughtful, polite, informative, and competent.
Your employees were great, and they sure made my living room look much brighter.
My family room carpet shrunk. I would have appreciated knowing this possibility before I had it cleaned.
There were a couple of areas that just weren't clean - the spots appeared after the carpet dried and I could see it in a different light. One high traffic area just inside my front door was equally soiled - part of it got cleaned and part didn't. After 24 hours there were still a few spots that weren't dry yet.
I have used Zerorez several times and I have been happy everytime. Using no soap leaves the carpet soft and dirt doesn't seem to adhere as quickly as with traditional cleaning methods. I had great service from Chris, and even though the appointment was quite late, he took time to be sure everything was clean and to my liking. Thanks!
I like the fact that you do not leave residue in the carpet. This makes me feel the carpet is much cleaner
Good Workers.... Good Product.
I was impressed with Taylor Willnow, the young man who cleaned my carpets. Very personable and very professional. We will ask for him to come back.
Your representative / operator was very prompt, called about the timing of his visit, was courteous, friendly, clean, instructional, and invited/suggested other services but not aggressive or pushy. We would look forward to having him be our serviceman in the future visits that we request. The job was done thoroughly, without a hassle or mess anywhere and the carpets were taken care of very well. We appreciated the whole service. J and J
quality service and promises kept
The carpets seemed very wet after and took much longer to dry than the time that was told me (I was told 6-8 hours but it took about 14hrs). Also, the technician smelled very badly of smoke, which I didn't appreciate AT ALL because I have 3 small children, and the reason I chose zerorez was because I try and avoid chemicals and toxins in my home so it was a bit silly to have safe carpet cleaning done when the technician dragged smoke smell throughout my home :( (my carpets looked really great after, this was just the negatives of the experience).
Great service and very knowledgeable but not pushy.
I couldn't believe what was done to clean up an 80 YO antique sofa and chair.
Did a great job and was quick and professional.
Got out the spots. Quick and efficient
Minimal time for carpet to dry and friendly and conscientious employees
I was promised a voucher for 2 free hours of cleaning. I asked the service man about it and he said that they were out of them right then, but that he would make sure the cleaning service sent me the voucher directly. I have not seen it as of today. 11/30/13
Friendliness, and the efficient way they cleaned my carpets and upholstery.
I love that there is no residue ... zerorez!!