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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
service was professional, knowledgable, and friendly. the office staff were pleasant to work with and true to thier word in calling ahead to offer a window of arrival. even better than what i have said already is the tech showed up within the given window. we will be using solely your service in the future.
Stain removing
Rick did a very careful, thorough job. He was very careful to make sure he didn't track and gave us plastic booties so we didn't track either.
it gets the job done right
This order was for 9 rooms plus halls, closets, stairs, bathroom. In other words, a big job. For some reason, it was scheduled for afternoon. I was told we would be called between 2-5pm when to expect the technician. Having not heard by 4:00PM, I became concerned they would not have time to complete the job that day. I was informed that the technician would be at my house about 4:30PM. In fact, he did not arrive until after 5:30PM. He claimed he was held up by the previous client because they wanted much more done than had been originally ordered. He was scheduled to do another house in Saratoga Springs after ours. The whole thing seemed a situation of very poor scheduling. As a result, the VERY YOUNG man was more interested in getting the job done, than in getting the job done well. He finally started about 6:00PM and was finished and out of here by 9:00PM. The last time we used Zerorez, the technician, a more experienced MAN, took that length of time to do just the upstairs and he did a superb job. I'm sorry to say we do not feel the same this time. If we use your service again, it will only be if more appropriate scheduling is provided and a real professional technician. Having cleaning machines running in one's neighborhood late in the evening on a night when temperatures are in single digits is absolutely unprofessional. We would appreciate a response from your scheduling personnel. Dianne and Name removed
Fast and clean
Adam was the key. He represented your company name well. The cleaning was better than we have ever had.
the reps are very professional and courteous. I can't believe how clean and soft my carpet is.
It really gets my carpets CLEAN !! Thanks
clean, fresh cleaning. Very friendly and efficient service. Carpets feel great!
Timing was off and it took longer to dry than expected (or than was told to me on the phone). The carpet still looked dirty after the cleaning.
Like the attention to detail and wanting to be sure all is done to our request.
The rooms that Darrin cleaned far exceeded our expections. His knowledge of the products and his professionalism were second to none. He is an exceptional asset to your organization. We are absolutely thrilled with the products and services and will certainly recommend Zerorex. Thank you for the outstanding service.
The tech called right before he got to our house and was very respectful while in our home. He explained what he was doing and asked if we had any questions or concerns and then went to work right away, not wasting any time.
The carpets looked fabulous!
Eddy was friendly and professional. I like that no residues will remain after the cleaning.
No fragrance
The cleaning was great and the technician was very helpful
the cleanliness and competency of your service person, Adam. He was prompt, careful and informative.
Great product. Cleans like no one else ANC no harmful chemicals. Mike was awesome
There is no residue on carpets, dries quickly and Isaias,the tech, was so polite and efficient!
The service was quick and done well. The carpet looked great after, Chris was able to remove many stains that I thought were there for good.
I liked that time that our technician took to do a quality job. He was very considerate of our walls and corners. He took the time needed to get the dirt out. He was generous in calculating our areas cleaned. I felt like we got a good deal! The floors look great.
It actually works. The customer service has always been very good. The technician are clean, prompt and informative.
Zerorez offers a superior carpet cleaning job effectively removing stains and odors and the carpets usually dry quickly. I am always pleased with the products and the service.
Fairly quick drying. No chemical smells.
We had our showers cleaned and sealed last week. We were very pleased with the results. The tech, Darrin was so nice and helpful and did a great job.
It was our last experience that we were not pleased with. We had two area rugs taken away and cleaned. They told me that they would let me know the cost before they cleaned them. They told the what the cost would be for the large one and that was cleaned and returned.
The small one I called back to ask them what the cost would be and they still didn't know. The rug was finally returned and the guy and I thought the price I paid when the first rug was returned would include the small rug (3X5). It didn't there was an additional cost of $55 for the rug I only paid $30 for when I bought it. Had I known the rug would have cost that much I would not have had it cleaned!
I am a designer and have used your service for quite a few of my clients. Since the incident last year, I haven't used your service for anyone but myself. I also had one of your techs leave a job that he was frustrated with and he never returned to finish. My client told me about this after the fact. I don't think my client ever called to report the problem.
I wish I could have had more say in the window of arrival. I felt like I was not given an option. I like the work that was done, but having the cleaner finish the job at almost 6pm, when there is a 6 - 8 hour dry time, and I have little children with no where to sleep until around 1am, that is not a good thing. If I could have had the cleaner come earlier in the day, it would have been better. But when I setup the appointment, the person over the phone made it seem like that time was my only option.
I'd rate a 9 on the work completed, and a 2 on the scheduling and convenience.
Consistent service. I had a wonder carpet cleaner this time, however, that is only one out of the last three or four cleanings
the tecnition works hard, does a good job. i prefer not to have too much water in the carpet.
Dried quickly, very clean, great smell, hard-working and nice employee, good communication, good price, and overall fabulous experience. We will never call anybody else!