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based on 34518 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service
Using a black light to find spots of bacteria which we didn’t know existed. Also the professional and efficient manner in which the technician cleaned our carpet.
Always works great! Long lasting results
I just don’t think you all did a very good job. Someplace on my carpet there is still dirty spots. My husband is going to go over that with our carpet. You are way overpriced. I paid more to you than I ever have before.
My carpet is free from the stains that were there
Very professional. They always do a great job.
We were thoroughly pleased. Landon did an outstanding job. He explained everything clearly, was very professional and did superb work.
Jared
Parker was friendly, hard working and gave clear instructions and reccomendations. Our carpet looks great - it dried pretty quick.
Great service guy
Great customer service, quick scheduling
He came on time.
There was major construction on my street and he figured out how to get to my house.
The work was done professionally and with care.
Easy to book. Knowledgeable staff. Consistent results over multiple cleanings
The guy was professional, on time, and did a great job.
I was pleased with the technician. He was prompt and very courteous. This may not be your fault, but we had two fresh blood stains on a bedroom carpet that did not completely come out. I have a hard time going in that room and still seeing the stains, especially when carpet cleaning is expensive. I do know your technician worked to get the stains out but they are still identifiable.
Service tech Patty was excellent! Very careful and very attentive to my concerns..
The water cleaning system used is professional level - no discharges to the street was important.
The technician who cleaned our house did a wonderful job and was so knowledgeable.
The worker was very kind and thorough!!
Everything!
More frequent flyer discounts
The service was great. She cleaned the carpets perfectly. Looked very nice and clean.
Great service, timely and did a great job
I liked how much better my carpet looked!
Carpets were left crunchy even after a second attempt for Zerorez to improve on the first attempt. Still feel like high traffic areas didn't come as clean as we hoped.
Your tech (Parker Christiansen was truly professional and did a great job!
Im hugely disappointed in the end result of the work performed. The stains are still as present as they were, and now the carpet also has creases in it. While the technician was nice, the end result is a 100% disappointment. We need the stains removed, we need the carpet restored to form. Id appreciate a callback to understand how to resolve this
The speed at which the technician went guaranteed that the carpet was still dirty. The carpet was streaky. Some parts were cleaner while other barley touched. The technician was good at saying "I won't be able to clean that", but he simply didn't spend the time.
Fast and friendly service
Very professional service. No strong perfumes. Best cleaning I have received.
The first day that the carpet was cleaned, he told us it would take 8-12 hours to dry. After he left we ran an errand for 45 min and upon returning home the carpet was dry and you could clearly see the areas that needed most attention were clearly un effected. We called and they rescheduled for the next day being told 10-12 am. When we didn't receive a call saying they were coming, we called again and they said No its between 10-1 so we waited longer only to NOT receive a call so we called again. I said that we wanted our money back and we were told NO and that they needed to come back. I asked for the managers names and she said there were 4 but she then said there are 15. To many lies and terrible workmanship. We are no longer interested in your company and want our money returned. Thank you.