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based on 33963 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had some pet stains on a rug. Unfortunately, they got worse after the first and second and 3rd cleaning, They ended up taking it to their location to work on it. I am waiting for the results. I am very hopeful, during the multiple cleanings Parker, Mia, and Will were excellent. Very professional and nice. Unfortunately, the scheduling was very confusing and time consuming, but Mia and Will took my concerns and feedback seriously, to hopefully make changes in that department. Overall, I would recommend Zerorez because of the following up.
Zerorez always does a great job! In our case, they have been able to remove every stain! (Including a 12 year old green candle wax spill on a beige sofa skirt!) Ben was very thorough and professional. We will be returning customers for life. And their spot remover is incredible in between cleanings.
Fast service
For one, the carpets dry faster and have always looked so good! I’ve been using you guys for a few years now.
Everyone that has come has been to nice and respectful and does a great job-
You had a great deal on 3 rooms, I bought it for my daughters house and she was very excited at the outcome-
Thank you, Zerorez 😃
I like that the carpets are not soaking wet when completed. Therefore they dry quickly.
Lane Garrett is knowledgeable, efficient and thorough. Excellent job. Thank you.
Representative Maddie was great to work with
You were fast to fit me in.
Matty was very knowledgeable and informed us of what she would be doin. She was cute and efficient and performed the job in a timely manner.
Very prompt, called me when they were headed to a rental property. Was quick and professional. Carpets look great even though they are a little older. Thank you
They were quick and efficient. The carpets look brand new.
Ethan was very professional and did a wonderful job on our tile/grout cleaning and carpet cleaning.
Thank you
Quick, professional, and efficient. No crazy gimmicks, just a good job at getting our carpets cleaned.
i like the reservice option
He explained what he was going to do and did it. He was courteous and explained why some spots may not be able to come out of the carpet because of it's age. It looked good when he left.
Efficient reps
Expertise in not odors and thoroughness
Maddie, the technician was superb, very friendly and eager to please with her work
I like not having soaps used to clean the carpet. The service was very good and professional
You guys were generous with your quote & got the job done so fast! The technician that cleaned our house was very polite and professional. Easy to work with all around. Thank you!
Maddie is fantastic. She did an amazing job. Carpet looks nee
The representative was very thorough. Thank you.
Timely and good communication
The best carpet cleaning, and the service is the best too!
Fast, clean
Reasonably priced. Nice technician who really worked on our trouble spots.
The carpet doesn’t look like you did anything. Still looks as bad as before you cleaned it. Took him 40 minutes to do what you charged 4 rooms. Didn’t pretreat tracked areas before. If he knew all of the reasons he gave me after, for how the carpet type, the wear areas and the equipment couldn’t clean the carpet properly, he should not accepted the job and told me in advance. He told me he was offended that I thought it was a bad job and then sarcastically said the customer was always right. I don’t have time to continue this. I have rented my own machine and cleaning it myself. Told the friend who referred me to stop recommending you. And I am done with this situation.please don’t continue contacting me anymore.
Friendly and didn’t push any extra services on us
Before Zerorez arrived at our business, I looked at the lobby and thought how sad it was that such once pretty carpet had lost its definition. We had Zerorez clean these a couple of years ago. The technician did a fairly good job. We had some very difficult areas and while he did work to get them clean, some of the tough stains were lighter but did not come completely clean. This time, however, our technician was LuAnn H. I will ask for her EVERY TIME! My carpeted areas are now spotless! The definition in the pattern of the carpet is now back. The carpet truly looks like it did when it was NEW! I was both shocked and overwhelmed at the transformation. Luann, THANK YOU for such an awesome job. Zerorez, thank you for hiring LuAnn. She is for sure a keeper!
Generally the carpets look much better, In my case the carpet is about 25 years old, so I don't expect perfection. They do dry faster than other services I have had. However, we do have to move our own furniture and do our own vacuuming and for we senior citizens that can be problematic.