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based on 33337 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have used you guys twice and both times we were disappointed that the job was not as clean as it should have been.
Great and thorough service. C great attention to detail.
Technician was really professional and did a great job. Almost like a brand new house with the clean carpets.
We have used Zerorez exclusively 3-4 times a year for about 3.5 years. There is damage to the bannister, bannister posts and wall corners. Then there is missed areas throughout the upstairs.
No residue and friendly technicians
Good tech, do a good job, carpet feels soft not sticky when done
Everything! That’s why I only use you for my in home cleaning
Thank you for always doing an incredible job!
Your employees are always so professional and take care of my home. I love that my carpets never feel saturated or sticky to the touch.
Prompt service
My carpets always look so clean
Have always liked zerorez. The people are friendly and know what there doing. I particularly like the lack of residue on the carpets. Thanks
Service rep was very kind and respectful. Did a great job, wasn’t judgmental, and focused on High traffic areas without be asked.
Let customers know in advance of cleaning that high traffic areas do not get as clean as would be expected
Cleaning and drying ti,e.
Very happy with their quality work
I appreciated a job well done and technicians who were hardworking and knowledgeable!
Everything
The person was a my house nov1 did a terrible job. He only spent 20 mins and now my carpet looks worse than before. Unacceptable work
Technician was knowledgeable and friendly. My carpets turned out as well as could be
expected due to the age of carpet. They dried quicker than I thought they would. All in all
it was a good experience.
It's been three days and my carpet looks splotchey—darker and lighter areas, not even.
Name removed
Tell them to slow down a bit. I know that they have to get to their next job, but we had to have another young man come back a re-clean an area that was not done well at all. He did an excellent job. I honestly don't think it had been pre-treated with the spray and I think it was because we had moved furniture to that area so they could clean under it, and when we moved it back the 2nd young man was busy putting bags under the legs and I think the spray treatment was missed. (My assumption.) We love zerorez and have recommended it to several people.
Technician did a very good job, was in and out fast.
We had Casey (sp?) come and clean our carpet. We've had pet issues for a couple years and every time after getting them cleaned (this is like the 4th time in the last 2 years, all by Zerorez), we can still smell the pet urine the next day. Even after paying out the nose for subfloor cleanings.
This time, Casey went over the carpet as usual then did another pass with no water but scrubbing instead of just swiping like normal. Not only did the carpet dry way faster, this did the trick! We didn't smell any pet urine the next day with no subfloor cleaning. He did us a huge favor. Hoping this will stop the dogs from doing it inside and allow us to go a year before the next cleaning. Huge kudos to Casey.
The two young men did a thorough job and were pleasant.
The group was super nice and they did a thorough job. The biggest bonus was that they didn't leave the carpet with a lot of water still in the carpet. Had issue with too much water with other carpet companies
One how did my rugs look after you clean them.
Fast service
Patty from Zerorez did a great job! She was friendly, efficient, and got the job done. My old carpets look so much better! They dried quickly as well.

Had a prompt appointment. The tecnican was very nice.
I did not realize that to use special liquid to remove dog pee, it would cost more per room.