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based on 33338 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The serviceman was prompt and even let me know he could come early. The carpets all looked and felt great afterwards!
Well trained workers. Know what they are doing and can answer questions and help solve problems. Do a great job cleaning. Very personable.
It was pretty clean but smelled like a wet dog. I was surprised there wasn’t some sort of deodorizer or pleasant smell.
I felt like the technician cut corners. No corner protection, walls and baseboards marked up from hoses. Previous services involved pile lift prior to extraction, not this time. I had a recliner cleaned which was very lightly soiled. The fabric didn’t get completely rinsed leaving it hard and crusty in places. The technician was pleasant so it may be just a lack of training? I’m willing to pay well for excellent service but was very disappointed this time.
Excellent service, friendly technician, extraordinary cleaning. And the tech was closer to the earlier part of the time window. Highly recommend
They got out some major stains. The carpet feels much better on our bare feet. And very friendly service, thank you very much. I recommend you to anyone.
My carpet is still dingy and it's only 2 years old. I didn't get cleaned at all
Colton was very knowledgeable and thorough. Enjoyed having him work on our home. Very polite and hardworking.
The representative was on time, respectful and thorough.
Great service and very pleased with our results.
had to come back 4 times to fix the mess they caused. Stain grew worse. After the fourth time the manager came out and fixed the issue. My son also called to have you come out and clean their carpet and a mess as the carpet smells bad after it was cleaned it. They paid extra because of the stains, They did not come back out and stated he needed new carpet . THE HOUSE IS 5 Years old and carpet was new when it was installed! I called to have manager call me back never did. I have since told all never to use your services.
The service tech was very polite and did his work quietly and efficently. This was my first experience with the company and I will definetly use them again.
Fast, good natured employees
Price was fair, came on time, explained the process clearly, work was completed in a timely manner. I would highly recommend this company.
Very thorough and professional
Was able to schedule and reschedule appointment easily.
Technicians arrived promptly.
Questions were y.
Everything worked great thanks
I was very happy with Brandon and the work he did. I have even put a note in my phone to ask for him specifically.
Thank you, Brandon!
I was so pleased with the outcome of how my carpet looked. I had it done in 2018 by Zerorez and for some reason it looks better now than it did when then cleaned it in 2018.I know that have added another technique.I know we did add ons, like urine stains and we did the extra stain protector at the end. But I was seriously considering replacing my carpet and we were just going to do the basic until the beginning of the year when we would replace it, but it looked so good and the guy was so helpful! I may have spend $400 (with the add on's) but I saved thousands because now I don't feel the need to replace it!
Thank you Zerorez!
Brandon Huff from Eagle Mountain Utah did an EXCELLENT job in cleaning our carpets. My carpets look brand new!!! I highly recommend Brandon Huff and the Zerorez method of carpet cleaning!!! We will definitely hire your company to clean our carpets again next year. We are so happy with the job that has been done!!!
The service was exceptional and your tech came in and went right to work. Our carpet looks terrific and has not looked this good since it was installed 20 years ago. Thanks Zerorez!!
The guy who came and cleaned our carpets was outstanding. I wish I remember his name (he has a brother who’s a gymnast!). He was thorough and worked quickly. Please give him a shoutout and recognition.
Jonathan was wonderful, and thorough. He did a fantastic job with my carpets. I will use your company again.
It's easy to schedule and it stays clean for a long time
work harder on getting spots out and the entrances to the rooms cleaner
You are very thorough and live up to my Grandma”s rule if you take care of of the corners the middle will take care of itself! Thanks for your careful work!
Hoopers
The carpet looks great.
Technician was on time, courtese and friendly
Zerorez made an old area rug look great and gave it a lot of new life.
When I called for quote, I mentioned the rooms and hallways I needed done, thinking the stairs were part of the hallway. The day of cleaning, I was working so my wife let the technician in. He did not inform my wife he wasn’t going to clean the stairs or offer to add them for an additional cost. So now I have clean hallways and dirty stairs, which arguably needed it the most.
I understand there’s no guarantee that the carpet will be perfectly clean, but I also felt like the few relatively minor stains that I had would have come out completely had more attention been paid to them, but they remained after cleaning.
Patty from Zerorez did a great job! She was friendly, efficient, and got the job done. My old carpets look so much better! They dried quickly as well.