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based on 34057 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
My carpets look great! Sean did a fantastic job and he was very professional. 😊
I would highly recommend Zerorez to my family and friends.
Friendly technician. Thoroughly explained all treatment options and demonstrated and explained current carpet condition and needs. He was also considerate of my property (walls/doors, etc) while conducting the services. Finally, he spent sufficient time actually cleaning the carpet. Highly recommend.
Great customer service
The carpets in our condo were cleaned very well & look really good,
Excellence in cleaning. Professionalism. Price.
We were impressed how quickly hie finished the cleaning and the quality of cleaning.
Ethan was great at communicating expectation and timelines.
The carpet dries fairly quickly, your serviceman was prompt and did a good job
Tha carpet looks like new again. They were very careful in protecting my home and cleaned up as they moved from area to area. The workers are very nice.
on time and friendly staff
ZEROREZ always does a great job!
Efficient, dried relatively quickly, soiled spots were cleaned, technician was pleasant.
The technician was professional and informative.
Very friendly and thorough work. Carpets are like new afterwards!
Everything but the price. Still waiting to hear back from a manager about what conundrum. Should've heard on Monday. Now it's late on Wednesday and no one has reached out. !?!
We like the way our carpets look, feel and smell after they are cleaned by Zerorez. We appreciate the capable, well teained, respectful technicians that work in our home.
Technician was excellent! Quick, and kind. She listened to our feedback from a previous cleaning, and made sure we didn’t have the same thing happen (carpets were wet for 2-3 days on a previous service). Although, she might have done it without us even mentioning it. Excellent employee, thank you!
Tech did a good job; However, he did over spray dirty water on our new 70inch TV, TV stand
DVD player and ROKU sound bar system which we had to clean up
Professional and they do a great job. And they will come back for reservice and make it right if there are any issues. Good guys and easy to work with.
The technician was awesome. Just it didn’t get the carpet as clean as I wanted them to get very disappointed. I wanna come and retry to do it again and get it done right you’re more than welcome to try if not.
Friendly and knowledgeable technician. Carpet looks great.
the person was very pleasant and explained what he was going to do. He was fast and did a good job. I am very pleased how my carpets look now.
Reliability and competent
The technician was very professional, very efficient and courteous. We enjoyed interacting with him. We have no complaints or suggestions regarding this technician. He was great!
We were frustrated that when we booked the appointment and specified that we needed the service to start at 8:00, we were not informed that Zerorez intended it to mean the appointment would start between 8:00 and 11:00 AM. We had one of our children flying into town that morning and had plans for events after they arrived. We needed the carpets cleaned early, which was why we scheduled the appointment at 8:00 AM. We didn't find out until the reminder email that there was a three-hour window.
No chemicals
Fast turnaround.
Service was good - however the truck leaked oil on my driveway
No harmful chemicals or soapy residue. Quick drying time.