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based on 33337 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt arrival, very professional and friendly technician. He definitely deserves a 10!!
Beautiful clean carpets like new.
Our tech did a great job: explained well, clean results, pleasant, hard-working
Everything cleaned to our satisfaction by effecient courteous cleaner.
Clean carpet and good technicians.
Madi did a great job cleaning my carpets.
Great technician and product
It was quick and very easy to schedule. Our service man was very friendly and helpful.
We paid over $600 for a small condo and the carpets still smell and the water comes out very dirty with our dinky little hand cleaner after them being cleaned by Zerorez and paying for the deep treatment on some pet spots. The second time a tech came out I specifically asked them to clean the edges of the carpet that were completely missed before, and they still didn’t do it. The techs were both very nice, I just think the product and training is not very good.
The zero Rez rep. was very courteous and efficient. He was able to remove a large ink stain that we feared would be permanent. we were pleased with his service!
Bait and switch. Over charged and didn't correct it.
Excellent service person, fast and efficient.
Service was excellent, fast, and effective. The carpets look so much cleaner.
I'm sorry this has not been a good experience for us. We felt the first time the carpets were not cleaned well. When a Tech came back to redo one room and the stairs, I was charged another $120.00. I was told it was because the first Tech didn't use a black light and see pet spots in the carpet, so he didn't use special stuff to clean those areas. Anyway, what started out to be $130.00 turned into almost $400.00.
Friendly technicians, excellent cleaning job
The AZ techs were friendly but they were messy and they didnt complete services that were added on with our purchase of the purifier. They didnt complete the sanitizing fog or the dryer vent cleaning. Very disappointed they sold us using "salesman tactics" and didnt follow through with the service. I had to call for a re-visit to get those services complete.
Came on time, did a good job and was very courteous
Nothing shows the carpet was clo
The two main spots that needed help. The tech said no problem. Paid extra for the rates treatment. When they came down from cleaning they said it’s gone. That see could barely see where it was. After couple hours of drying we went to go look and there they were clear as day
Jake did a great job!
Patty was very nice and professional and my carpets look fantastic
The men who cleaned for us did a great job. They were informative and professional and offered suggestions for future products that would be beneficial for our needs.
Great job
John was very efficient and did a great job on my carpets.
My tech was wondering did a very good job.
I am very impressed with the professionalism and detail of your staff.
A good job was done. The floor looks great.
Good communication
I liked you could come to house quickly and they called before they arrived as promised.
Great service