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based on 34518 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you!
The service was excellent. Our technician was friendly, informative and thorough. We were extremely pleased with our experience!
The friendly, courteous service, prompt appointments, and really clean rugs.
Communication and the service
It was great. He was very thorough and very nice and polite. Did a very good job and I will call you again in a year.
Two-man team was speedy and through, they were friendly and professional.
Lane was awesome, super kind, through, and efficient. I appreciate how quickly the carpets
Dried.
Quick and clean carpets
The technician was awesome! He clarity had been having a rough day or so, but he bucked it up and he did it everything I’m asking him to do and more! He’s the reason that I would recommend your company
The young man we had was very personable and explained the cleaning process to us.
Cost for vent cleaning
I like the fact that no harsh chemicals were used.
Friendly staff and so easy to make an appointment . They do a great job !
Knowledgeable friendly service
Arrived on time. Very efficient and fast service. Carpet was well cleaned.
The employee was friendly & explained the process well. He was respectful of my home & doorways & walls. I also love that my carpets are clean & they dried in a short amount of time.
Did a lousy job if cleaning my bedroom carpet.
Paid $100 for a 15 minute job.
I want my $100 refund. You have refused to issue my request for a refund
always such a good job of cleaning my carpets. the cleaners are friendly and professional
I like that it doesn't leave residue behind in the carpet. Professional service.
after the carpet dried I can see many dirt spots, and traffic areas still dirty. If only using water I think it needs more going over to pick up dirt. even my friend commented "not a good job, you should have used shampoo!"
The lack of chemicals. The technicians are always super nice too.
Our carpets look and feel great and our technician did a great job.
It was easy to schedule and the worker was friendly and prompt. He did a very good job.
Great job. Matthew was very helpful and thorough
I called at the last minute for a danee day cleaning. I just bought a new home that the carpets were terrible and was having brand new furniture delivered the next day!
They showed up and did a grest job! Highly recommend!
We had our carpets cleaned on the 7th of August. We thought he was awfully quick to get it all done but it looked alright. Well, 2 weeks later and the spots are returning on the carpets. Is this typical? We are becoming very disappointed as each day it gets more noticable. Please reply. Thanks
They are efficient and are able to get tough stains out and make your carpet look brand new again!
Friendly service, easy online signup.
The recent job performance was great. The technician really took care to do the job well. He especially worked hard on my walkways.
I have reached out to the tech who came to my home, along with the text correspondence I had with the office (prior to the cleaning...who previously was super helpful), but no one has responded to me concerning the smell not coming out and now it and one of the stains being worse! 2 of the area's that needed treatment due to dog urine, were worse that before he came. The smell is much stronger, and the stain is much larger upstairs than it was before.
I reached out to the tech to ask how it went because I left to run to the store while he cleaned and he texted me that he was already done (less than an hour), before I could get back. He said, "cleaned up very nicely, the only concerns are about the carpet in the master bedroom because the carpet is a bit worn out in the high traffic area, other than that it cleaned up pretty good". I asked if the smell came out downstairs on the landing (cat urine), and that he had left 2 of his cones that i would put outside on the porch for him to come pick up. All he said was "thanks for letting me know", but did not answer me on the smell. When I got back to the house, it smelled worse than before, and the stain upstairs was much larger. It actually stinks upstairs like human urine now. I paid a lot of money ($689.70), and in such a large job, I was surprised he could do a thorough job so fast. He told me the den didn't need to be done, so I told him that was fine, but he never adjusted the price. I paid for the pet spot treatments, and expected them to be clean and the smell I had prior, to be gone. Unfortunately, it is worse on both accounts. I would love to have him come back and get his cones as well as redo the job correctly please. Thank you so much for your help. Maybe it was just an "off" day with the chemicals you use, or something. But I definitely expected it to take longer than it did. And will stay next time to make sure it was done correctly. I have never used your service before, and have only heard good things about it. I believe this was a mistake, that can be resolved. I would appreciate it if you could adjust my fee's for being talked out of doing one of the rooms, and if you could please come back to redo the job correctly. Thank you so much