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based on 33675 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It’s easy to schedule a cleaning with pretty short notice. Most of the technicians are very kind and understanding.
I am really impressed with ZeroRez and there customer representatives. They were VERY professional, kind and caring of my property and furnishings. Would HIGHLY recommend ZeroRez and representatives - thanks!!!
I gave 7 because the sales staff was very kind, and the cleaning technician was also friendly. However, I am not completely satisfied with the cleaning; several stains are still visible on the carpet, and the job was not done in a way that shows the cleaning machine’s pass marks. I hired the odor treatment service, but the chemical smell is too strong and causes coughing.
They make the carpet look like new, and it dries so quickly. The carpet so soft afterwards. Parker did a great job and was so diligent, worked hard, and listened to our comments and needs.
Very well done
I was very clear about the square footage over the phone and when the guy came to clean he had to charge us $40 because our tiny basement was longer than 20 feet. We have a 1943 house and it is long but only 10 feet wide in some spots and 7 feet wide in others. The two bedrooms are quite small as well. 8x10.
When I exlained this over the phone, there was no issue because the rooms were so small. Then the guy charged us extra.
Thank you Camron for your kind and hard work and it feels so good to see the carpet clean.
We’ve always had good results from Zerorez.
The technician was on time and did a professional job. Some of the carpet was a bit older and even that cleaned well. We had some pet stains from before we moved in and they were dealt with as well. Good service.
Our technician was terrific and knowledgeable and did a fanatic job!!!
Communication from when she would arrive. To answering questions was excellent
Price, convenience, results
Carpets where still dirty
I love that no chemicals are used! Very clean!
Professional and good quality
Repeat customer, my tech was very courteous and prompt
Looks great and feels grreat. Pet friendly
Cameron cleaned my carpets and did a terrific job. Came on time and was very professional and personable. Highly recommend.
Every thing was explained well. The technician took time to do a thorough job and take care of my carpets and answer my questions
Parker did a great job
Carpet looks great
Your product, service and most of all your technicians.
The technician was friendly and efficient.
Customer service is fantastic and the technician’s are great to work with
I didn’t love that I was asked to confirm my appointment through text, and then I got a phone call, asking for me to call you back to also verify my appointment. A lot of people don’t have time to call back, and the text verification is much faster, so if you need to re-verify the day before, please send another text.
The technician was very detailed, answered all of our questions, and the carpets look great!
Great communication, technician Ben was professional and did excellent work. I am very pleased with the work that he did.
Stay cleaner longer
Everything
Clean and no residue. Prompt and good communication.