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based on 34518 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
good job
The carpet cleaning was great. He gave me 30 minutes notice he was on his way. He made sure I was happy with his it turned out and let me know of any areas that were permanently stained. Stairs took longer to dry than the carpets, but everything was dry within the range he estimated.
Good communication, good service, good people
The carpets are not insanely clean as you advertise. We have many spots that are just not clean.
On time, quality work.
Matthew was super friendly and did a great job!
The kid did a good job but definitely missed a few areas. The floor looks a little uneven from where he cleaned, and it was wet for a few days on the stairs, where it seemed like everything else dried by the end of the day.
WE liked the service which was on time and the Zerorez representative was nice and polite.
Awesome tech and job well done
I liked the technician. He was friendly, worked hard, and did a great job. He even came early which I was so grateful for.
We have used these products and services over several years and have never been disappointed with their product or services.
Reasonable pricing - quick service.. Austin did a great job..carpet is clean.. thank you🙂!
Great service with Parker.
One of my spots was not cleaned. It is still there. Can you fix that?
Good job but I thought it was too expensive. I don't know why people charge double just because it's a commercial property?
The technician was skilled and was able to remove my pet stains i was concerned about. Also, the carpet dries quickly.
I was q
Quoted 129.00.
You charged me 85.00 gor each pee mark in my closet.
I had to pay 650.00. My master bedroom carpet still has the same stains on them that they had when he first came.
The other two rooms came out looking better. The stains were not urine.
They needed some spot cleaning I believe.
Evan was amazing and did a great job.
Easy to schedule, cleaner let me know when he would arrive, he was very professional, wore shoe protectors and put guard stands to protect wall corners. He was fast and did a great job. The carpet was dry by evening and it looked great.
The lobby tile was pretty darn good, just a few dirty grout spots. The downstairs bathrooms, the tile was super clean, but the white grout was still mostly black and did not get cleaned very well. All it would have taken was a scrubbing by hand ( I know because I did it afterwards). The technician was super nice and did a decent job, but sometimes you have to do something above what the machine will do.
My carpets are light. I have used Zerorez for years and have generally never had a problem with your service until recently. Two cleanings ago my carpet was left with large swatches of dirty streaks matching the tool used for cleaning. At first I thought that they were just wet marks and would disappear as the carpet dried. Not so. I was upset, but life was stressful at the time and I had to let the dirty marks stay. The next cleaning, everything was fine so I figured that the dirty streaks had been a one-off.
However, following the latest cleaning, the streaks were back. I contacted Zerorez and without hesitation, Zerorez sent out technicians to re-clean the carpet. It was then that I learned that (1) Zerorez uses the same water for the entire day, and (2) the later in the day it is, the more likely it is to end up with streaky carpets.
I was absolutely appalled to learn that my carpets were covered in other people's filth! How can I possibly recommend Zerorez to other potential customers, let alone use it again for myself? What has happened to your quality control over the years? I first used your company years ago and you guys were meticulous. Now, I am simply disgusted by your "cleaning" practices. Your technicians are friendly, but you have crippled their ability to do a good job.
Technicians arrived as scheduled
Carpets were cleaned. Sports removed
The technicians were competent, and professional
The carpet looks great
The upholstered chairs look better than new.
Technician spent time explaining and provided best deal.
Nice guy. Did a great job.
We like the feel of the carpet after it has been cleaned. No residue that dirt sticks to afterwards.
Did a great job and was very respectful and prompt
They did a great job cleaning my rental townhome. I would recommend them!
Landon did an excellent job on our carpets.
Easy to book online, quick and clear communication, carpets were very clean!
Very friendly and patient with us. He was able to remove stains.