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based on 33337 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet cleaning experience was excellent. My technician, Carson, was communicative throughout the process. Scheduling was simple and I got just the right amount of reminders. We had some puppy pee treated and it eliminated all odors. I highly recommend ZeroRez.
I like how there is a contact call letting me know they are on their way.
Great communication from start to finish...emails from scheduling & then phone call from the cleaner. They arrived on time, explained everything, got the work done, & left everything in great condition. We will definitely hire Zerorez again for our future carpet cleaning needs!
Jeremy was tge best of the best i’ve had from zerorex!! I would give him a 13 rating if i could!!!
Technician was accommodating and competent.
I like that your crew are so knowledgeable on the products you provide. I feel that they never high pressure me but suggest the alternative to a problem .. The job is well don. As well as it helpful to know that you take pride in my home each time you've come.. Great work
Friendly,efficient technicians. Always prompt and do a great job.
You communicated great, the prices were great and it was very fast. My carpets came out awesome!
Technician was excellent. Provided excellent information and di a very thorough job.
Tile grout near baseboards needs more attention
Lower the costs for spray protection
The service updates were very helpful. I'm glad you don't use detergent. Parker did a great job!
great guys, the staff is well trained and the job is good every time.
Easy and quick. Dries fast. Smells good. Good people working for you. Good price an good quality
Brandon, the technician, was awesome. Very friendly and did a great job! Thank you.
The cost for my rug and couch were high, the technician left streaks on my couch that I can't get out and the few first spots on my couch didn't change- the couch was worse than it was before they cleaned it. The technician left water stains all over my hardwood floors, caused heat damage, and then scratched the floors with his tools. I had to ask the tech to wear shoe coverings after he walked in dirty sneakers on my white rug. The company tried to make it right by doing a reclining but the damage I mentioned was not resolved.
That we don’t have to worry about cleaning our dirty carpets!
Excellent service!
Excellent service from an efficient, friendly, and courteous service man. I highly recommend.
10 Stars out of 10
Landon service guy was very informative and did a great job
Fresh clean and friendly.
He did a very poor job. High traffic areas are difficult I know, but he left them spotty (like he didn't scrub with consistent pressure) and minimal improvement.
We were happy with the technician who did the cleaning. He was very happy and engaging and seemed to enjoy his work. He did a good job as well.
Very efficient and quick
Showed up on time and did a great job in a short time.
Mia was polite, thorough and friendly. It’s alwaynice to have clean carpet again. Zerorez is the only way to go.
Brandon did a great job
I was happy with the results and my tech was great!!
Several areas missed; stairs took ten hours with a fan and a heater to dry. Large areas which had previously been spot cleaned with a home machine still showed the previously cleaned areas cleaner than what Zerorez did.
The technician spent more time telling me how he could get high traffic areas clean than he did trying to clean them. He could have spent more time and made greater effort.