Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33337 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 18, 2025 — Rated 10 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

Service was fantastic.Great job on the cleaning!

Report a concern   November 18, 2025 — Rated 0 out of 10 by S.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Too many spots and stains left behind. You can’t make it right because I won’t let you come to my house again

Report a concern   November 18, 2025 — Rated 10 out of 10 by Jennifer Hardy Zerorez Salt Lake City
What do you like about our products and services?

Jake was very professional and courteous. The service was well done for a fair price.

Report a concern   November 18, 2025 — Rated 10 out of 10 by L.W.H. Zerorez Salt Lake City
What do you like about our products and services?

The technician was kind and great to work with. He answered all my questions. My carpets look great!

Report a concern   November 18, 2025 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

Amazing technicians and quality service!

Report a concern   November 18, 2025 — Rated 0 out of 10 by P.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I’m honestly shocked that carpet that is only one and a half years old could still be that dirty after being cleaned professionally.
I have video of what a rainbow vacuum picked up out of the carpet that has me second guessing ever doing business with zero rez in the future.
I can forward the videos to a manager if you’re interested in trying to salvage your reputation.
Regards
Name removed.

Report a concern   November 18, 2025 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is the only carpet cleaning I use,

Report a concern   November 17, 2025 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Technician were very good.

Report a concern   November 17, 2025 — Rated 10 out of 10 by E.P. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very professional and eficient in his plan to complete the areas we needed to have cleaned. He communicated his plan and did the work as he outlined it.

Report a concern   November 17, 2025 — Rated 10 out of 10 by G.L. Zerorez Salt Lake City
What do you like about our products and services?

on time arrival and did a good job

Report a concern   November 17, 2025 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Excellent customer service quick and efficient.

Report a concern   November 16, 2025 — Rated 6 out of 10 by R.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The high pressure hose burst as the technician was leaving our home. Dirty water sprayed all over our walls

Report a concern   November 16, 2025 — Rated 10 out of 10 by Alida E Moulton Zerorez Salt Lake City
What do you like about our products and services?

Thanks for the technician that was courteous, on time and did a great job.

Report a concern   November 16, 2025 — Rated 10 out of 10 by Julieta Yescas Zerorez Salt Lake City
What do you like about our products and services?

I was greatly happy with the service. Karson, the young man who came to do the work, was very pleasant and easy to work with. He even asked if I wanted him to redo any areas. I requested that he go over the upstairs again, and he was happy to do so. I wanted to ensure the upstairs looked good because it’s the first thing you see when you enter my home.
Overall, everything looked very nice and clean.
I will use your services again, and I will 100% recommend you to others.

Report a concern   November 16, 2025 — Rated 10 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

Good result

Report a concern   November 16, 2025 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

Friendly informative fair respectful

Report a concern   November 16, 2025 — Rated 9 out of 10 by C.M.W. Zerorez Salt Lake City
What do you like about our products and services?

Jackson got the job done, was polite and professional.

Report a concern   November 15, 2025 — Rated 10 out of 10 by I.B. Zerorez Salt Lake City
What do you like about our products and services?

Daryl did a very nice job for us. He was kind, approachable and efficient.

Report a concern   November 15, 2025 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

We had great services. Everything looks great.

Report a concern   November 15, 2025 — Rated 10 out of 10 by Joseph Maughan Zerorez Salt Lake City
What do you like about our products and services?

Duh, everything.

Report a concern   November 15, 2025 — Rated 2 out of 10 by H.Z. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have called and already spoken to somebody and they said they would call me back.
I received a quote for $500-$600 and chose your company based on price and positive reviews. However the final bill was almost $1000. I would not have selected you based on this.

Report a concern   November 15, 2025 — Rated 10 out of 10 by Karen Jensen Zerorez Salt Lake City
What do you like about our products and services?

No chemicals, deep clean, awesome technician 😁

Report a concern   November 15, 2025 — Rated 0 out of 10 by C.L.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We have loved your service in the past. This time we were charge biological waste charges for each spot where a friend's dog has peed on the carpet. These spots were small before the carpet cleaning and now the spots are huge. So much bigger and we payed 75.00 per spot. Had someone else come out to clean the spots and were left with the same result. At no time was I told that the spots might end up bigger or might not come out. For that kind of money it should be guaranteed. I would like to be refunded all the biological waste fees so that I can buy a rug now to over the spots that now exist.

Report a concern   November 15, 2025 — Rated 9 out of 10 by P.R. Zerorez Salt Lake City
What do you like about our products and services?

I thought you did a good job

Report a concern   November 15, 2025 — Rated 10 out of 10 by Marilyn Holley Zerorez Salt Lake City
What do you like about our products and services?

I've been using Zerorez since I got my new carpet. I've never had a bad experience. They do good work and they're reasonably priced. I don't care to go anywhere else!

Report a concern   November 15, 2025 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

Got out a decade of dirt

Report a concern   November 15, 2025 — Rated 8 out of 10 by C.E. Zerorez Salt Lake City
What could we do to improve?

My carpets were really wet and the stairs seemed clean when he left but are already dirty again.

Report a concern   November 15, 2025 — Rated 10 out of 10 by Nancy Barber Zerorez Salt Lake City
What do you like about our products and services?

Shawn was great. He called prior to arrival and was on time. He cleaned our carpets nicely, paying attention to details. He was courteous and professional. He also helped us move a few pieces of furniture which was a kind gesture. Our carpets look great.

Report a concern   November 15, 2025 — Rated 10 out of 10 by H.P. Zerorez Salt Lake City
What do you like about our products and services?

Edwin is was great! He was very friendly, informative and did a great job. Will request him for future services.

Report a concern   November 14, 2025 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

We had such a great experience with Edwin as our technician. He told us about some service upgrades we could do, but he was not a high-pressure salesman. He took the time to do an excellent job in cleaning our carpets. Our carpets look and smell so much better.


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