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based on 33676 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians are friendly, prompt, and do good work. They are helpful and honest about the work needed.
Professional and efficient. Carpets look and feel great.
Since the tech was not able to get all of the stains, etc., I was given a discount on the final price. Thank you.
I sent an email
The young man who cleaned our carpets explained very well, and worked very hard to get out some spots that, after all he did, did not come out totally. We appreciate what he did.
Very professional and personable technician. Offered other services but did not get pushy, Carpets are very old but came out looking great.
Great worker!!! And attention to detail
Our technician was very professional and friendly, and the service was early, quick, and very good.
We have used Zerorez for a couple of years now. They were at our house yesterday. Jackson was very courteous and professional. He explained everything in detail. Our carpets look fantastic and he was able to get out the stubborn stains.
I love the fact that you got me an appointment within a couple of days of calling..
I really like the specials that you run that are very affordable.
And I think your technicians that come and do the cleaning have all been fabulous. Very careful working around my house, making sure that they know exactly what I want, and asking if I had any more questions. They’ve all been very kind, responsible, and very hard working.
My carpets are super clean!
Friendly technicians, feels and looks so clean afterwards.
Ethan was great technician. Easy to get job done. Carpets look very good.
Parker did a great job and quickly. He kept me informed on what was happening and what to expect. Great experience.
It was quick, the online quote was accurate, and our technician was fantastic
The cleaner who came to our house was amazing. He was very professional, courteous, and made sure that we were pleased with everything before he left. Everything seemed to be taken care of.
Best my carpets have ever looked, thank you
Technician was prompt and professional. Did a really great job on our carpets!
Friendly service & good work!
You can see the lines where the cleaner was all around the edge is still very dirty I would like a Redo as soon as possible
I received a nice job in a timely manner. John who cleaned my carpet was excellent.
No residue
Easy to work with, quick.
I was impressed by the communication from the two gentlemen that showed up to clean my carpets. When it came to the cleaning itself I feel like it was a rushed job. As I watched the gentleman cleaning my family room there was no going back over an area that had high traffic or that was treated for pet urine. My carpets do not look as good as I was expecting. I have seen other work from Zerorez at my daughters home and her cleaning was of much better quality.
Make sure that carpet cleaning is all complete. Tech left some streaks in the hallway
Matthew was professional, efficient and did a great job. I have always used Zerorez and will continue to refer my friends.
After our carpets were cleaned we asked the tech if we could see the tank to get an idea of how dirty the carpets were. Since we were his first stop that day, it would be easy to tell. We looking in the tank and there was less than a gallon of water in it and it wasn't very dirty at all. This wouldn't be alarming if the carpets had been cleaned recently, but they have never been professionally cleaned and they are 17 years old. We vacuum regularly and have taken care of our carpets, but we were expecting it to be a lot worse. So if a gallon of semi dirty water is all we see after 17 years of use in 4 rooms and a stair case, I guess we won't be needing your services again.
One thing the tech mentioned was that our carpets looked clean and he didn't think they were that dirty, so he didn't feel he needed to spend as much time on them. So now I'm wondering if we really got the deep clean that Zerorez advertises, or if we just spent over $250 for a 1 1/2 hour lightweight service because our carpets "looked clean".
Been using these guys for years and have always been very satisfied with the cleaning, the people that they send and the customer service they offer. I highly recommend Zerorez!!
Attendant was on time for thw appointment and did a good job.
Good communication!