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based on 31539 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast good and affordable
I have been using ZeroRez for years and trust the company, the proof however is just how clean the carpeting looks when the job is completed and especially how it feels; like new carpeting. The technician who was here did a through job, taking his time to do it right and was very careful as he moved his equipment inside the home. I do recommend your services to everyone when the opportunity arises.
Excellent cleaning job. Got stains out of my 26 year old carpet I was sure would never come out. But they did. I LOVE that is environmentally safe! The cleaner was informative and respectful.
Thorough cleaning. Quality workers. Up-front disclosures.
Chris and his helper were friendly and hardworking; however, there were several problems:
1. They, at no fault of their own arrived around 10am as opposed to the noon timeframe that your office indicated would be the probable time.......once again, not really an issue, but I hadn't vacuumed yet. They were cool and said I had time to vacuum as they set up. So, no problem; however, they began to spray the carpets before I finished vacuuming........and so I didn't get to even vacuum (and we have 6 kids and it really needed to be vacuumed well per your recommendation) and I didn't get to in the majority of areas. This was the main problem and disappointment.
2. There was one area that did not get cleaned, our bedroom. I am not sure if they forgot, but I had to leave and so I left them with payment and they finished but failed to do this one room.
Agent is very willing to help and make the customer satisfied.
Your technician, Rick, was very helpful and explained the process your company uses to get my carpets as clean as possible. There wasn't pressure to spend more on services I didn't want to do at the time. I feel my carpets are clean and residue free, which makes me very happy!
For the most part it drys quickly. That would be my number one like. I like the smell of the cleaner also.
quick work and quick dry
My Carpets look clean, the person cleaning takes care in not scuffing up my baseboards and the price is reasonable.
Our carpets look SO much better! I was skeptical going into having or carpets professionally cleaned but I couldn't be happier! Dark spots removed, lipstick stains gone! You can't even tell I have four children. ;) Thank you!
Very friendly and professional staff.
Friendly. Clean carpet. No pressure. Punctual.
When my carpet finally dried, 12 - 24 hours later, the "residue" that was left on it made the carpet just
as "crunchy" as I have experienced with Chem Dry and/or Bridgestone products. Even after vacuuming off
the residue/crunch, my carpet was not so soft; however it was clean, so this fact is good.
I am also still waiting for my $25 Boondocks gift card.
Chris did and excellent job. Appreciate his input and suggestion on how to take care of our carpet.
Our carpets were cleaned as requested by a cheerful young man.
My carpet was left feeling soft and clean. My service rep Darren, was awesome and very friendly.
The fact that nothing is left behind is great!
Friendly and informative service. Fat dying and looks and smells great.
Technician was very friendly. Carpet felt so soft and was clean. Very thrilled with the cleaning. Thanks!
Be on time. Be up front about costs.
My carpet came much cleaner than I expected considering its age and wear. I love that there are no chemicals involved. I am confident my carpet will remain cleaner longer without cleaning residue.
How my carpets last for years, no soap billed up.
My carpets look brand new after you clean them. They stay cleaner longer--NO RESIDUE!! Also I liked how your serviceman did not keep trying to sell me extra stuff. It's good to know what you offer, but I hate pressure and he did not pressure me at all.
Great cleaning and quick drying.
We just had our carpets cleaned for the second time by zerorez. Tyler did a great job this week. We have never been disapointed. Thanks again
When your employees did not bring out the right gift card you returned early the next morning to make sure we received it in time for use that day with our grand kids.
Some stains started coming back two days later. I am wondering if others will too.
Friendly professional techs :)
Love my very clean tile floor!
Dissapponted we have not had more contact and care from office as we wait ( now more than a week) for this hose to be removed from our vent and bathroom. We have to turn sideways to get out the bathroom door because the hose is in the way of the door opening all the way.
I like that the carpet doesn't get so wet and dries fast.
No chemicals. Very professional.