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31539 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The crew was friendly and answered all my questions. The carpet dried very quickly.
Employee (Kelly) did a wonderful job making sure we got things taken care of that we were concerned about.
No detergents or residue
Uses just water
the carpets look so much better. the service giver was efficient and trustworthy.
Environmentally safe, no soap residue. Extremely impressed by technician...very professional, hard working. Love my clean carpets!
The carpets were very wet in some areas, especially the stairs. They took more than 36 hours to dry&I'm worried that they will smell musty because they were wet so long.
I found a coupon for $25/room which was great, but I had two landings that are about 3X7 feet that I got charged $15 for each one. I was told that my carpets would not feel crunchy, but they do feel a little crunchy and I miss a clean smell. Wow, sorry! He did clean our walk-in closet for free.
The tech was a very hard worker! Made sure to pay attention and address all my needs! I will be recommending my friends and family.
I have used your carpet cleaning service for a couple of years now and have always been very satisfied. Not this time. I realize we have some dog stains but in the past they were less noticeable after your cleaning process. This time the stains are still there after only one day. There are dirty spots still on the carpet. I would not recommend you and I will surely not have you back again. I was not home when the cleaning was done but for the amount of time that he spent I can see why we got such a bad job. Maybe it was because we were his last customers and he was in a hurry to get done for the day.
When my couches and chair were cleaned by Zerorez, the chair was damaged. Someone came and picked it up and I have not heard back. The chair will have to be re-upholstered, and I feel like I am being ignored because Zerorez doesn't want to re-upholster or replace the chair. It is an expensive, custom made chair and is almost new. I feel really disappointed because I've been a customer for many years.
Tyler did a great job. He was professional and knowledgable about the service. My carpets look great!
clean and efficient
The boy that cleaned out carpets was great. Our carpets looked awesome when he was finished...especially our stairs, they looked like new
The pricing was straight forward. I like not using soaps/shampoos in my carpet cleaning. The carpet stains are out and they feel and look great!
On time, great communication, carpet was clean!
Representative was nice and friendly. The work was done well and my carpet look nice. Thanks!
Friendly technicians fair pricing efficient work
no residue left. dry fast. best service ever! our rep was outstanding.
No chemicals & it seems to stay clean longer.
Tell when giving a quote, how very expensive the pet stain removable fluid is, and how much it it will take.
Great service.
I have used your services for the past 10 years--first when I was living in my home in Orem, and now that I have moved to Lehi. My two sons called Zerorez when they needed their carpets cleaned because off my suggestion. I have told several of my friends to call Zerorez as well.
Knowledgable, friendly technician. Carpet looks great.
I love, love, love Zerorez. Every technician we have had over the years has been wonderful. Our floors are never crunchy or sticky, in fact, they feel like brand new carpet when they're done). Jace was amazing and I never knew how good my tile floors could look. I love that Zerorez offers just about every type of cleaning imaginable and it is always top notch. I recommend Zerorez to my family, friends and real estate clients.
No residue
Technician very courteous and knowledgeable
Came on time
No chemicals
I liked the way it looked at the end. I wouldn't do the spot treatment at the end as this doesn't do much…..
Cleanliness of the carpet and swiftness
Great quality and on time service