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based on 31539 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It cleaned an old carpet well...very personable technician
You have great employees. They were pleasant and kind. We appreciated getting into the schedule quickly as well. The only problem was some spots that were not completely cleaned. These areas were cleaned better on your last visit.
Thank you for your interest.
He did very good work.
Green products; everything is explained clearly - what can and cannot be done; polite representative
When I made the appointment for someone to show up between 4pm to 7pm one of the receptionists called and said they had to move me back to a different time slot, and I told her it wasn't going to work, I made the appointment to fit around our schedule. That's usually why they are made, so just the way she handled the situation wasn't professional. The carpet tech showed up at the very last minute of the time slot and the carpet took a lot longer to dry then what was quoted. There was a misunderstanding about the price of the pet treatment. We had a a coupon for 29.99 per area and to my understanding to add the treatment it would be 50.00 for the area not an extra 50.00 on top of the 29.99. The tech was very nice, quick, and efficient and finished in 45 minutes. That was convenient it didn't take 90 to 120 minutes like the receptionist quoted.
No residue, quick. dry time
Careful of walls and corners in the rooms
Showed up when they said they would, answer all of our questions.
Everything
Very friendly and helpful employee, got my tile and grout clean.
Clean carpet that dries quickly
the way you did the scrubing and cleaning and how fast it dried.
Good workers dependable and great clean carpets
The carpets are clean!
I am very pleased with the service I had completed on my air ducts. The technician was thorough and friendly.
My carpet looked great after being cleaned!
Way too expensive for pet treatments. I will recommend for regular cleaning but not for pet cleaning
I really like how professional, cleancut and friendly your technician was. Darren was all the above and did a good job with my carpets.
No residue left behind. U have top notch employees
Technician, Taylor, efficient, knowledgeable, and nice guy.
My carpets have always looked great after zerorez service.
The service was very professionally done, and I was very pleased.
I wasn't disappointed at all! I was highly pleased and would recommend your service to anyone who asked me about it. But I'm not likely to bring up the subject unless someone else asked me for a recommendation. In that case, I would tell them you were a 10! First name removed
Daren did an awesome job. He was quick and efficient.
It took out ALL the dirt and was done in a short time.
No crusty after feel and the carpets dried quickly. They look very nice and clean. You matched to price of a competitor so I tried your service.
No sticky residue left on carpets, protectant is great! Also dried quickly.
no soap, great service
I paid 50 dollars for the odor removal. Now it's been two days and I can already start to smell the odor coming back.
Our carpets in our new house were an odd rust color and after the cleaning they are now a vibrant red. The man who cleaned my carpet was extremely professional, thorough, informative and helpful. I was so impressed I will be using them again and again and recommending them to anyone who asks. Thanks Zerorez for saving us $3,000 for new carpet!!!