Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31539 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 14, 2014 — Rated 5 out of 10 by G.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The timing was not good. 6:30 pm to 10:30 pm. The sofa that was cleaned didn't clean very well.

Report a concern   March 14, 2014 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

The gentleman were clean and professional. Michael was very informed on the products he was using. The job was better than hoped for and everyone was pleased. The only downside was that Zerorez was later than expected for the appointment time. However they did call to let us know.

Report a concern   March 14, 2014 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

The Zerorez employees are fantastic, the service is amazing and my carpets have NEVER looked better. I wish I started using Zerorez years ago!!!

Report a concern   March 13, 2014 — Rated 8 out of 10 by K.V.W. Zerorez Salt Lake City
What could we do to improve?

Whenever possible narrow the service window time to be more accurate.
I understand it depends on previous customer, however to be waiting 3-4 hours until you know when the technician is coming seems a little long.

Thanks

Report a concern   March 13, 2014 — Rated 10 out of 10 by Emmie. Coggins Zerorez Salt Lake City
What do you like about our products and services?

I love how clean my carpet is after. I love not having any chemicals in my house and how quickly the carpet dries afterwards.

Report a concern   March 13, 2014 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

The tech. Was great!

Report a concern   March 13, 2014 — Rated 10 out of 10 by Tom Kerr Zerorez Salt Lake City
What do you like about our products and services?

Cleanliness afterwords. The two young men you sent were very professional and did an excellent job. They wee polite and very efficient.

Report a concern   March 13, 2014 — Rated 10 out of 10 by R.A. Zerorez Salt Lake City
What do you like about our products and services?

no residue that attracts dirt

Report a concern   March 13, 2014 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

No residue or toxic chemicals

Report a concern   March 13, 2014 — Rated 10 out of 10 by L.E. Zerorez Salt Lake City
What do you like about our products and services?

The carpets, chairs, and couch were very clean. Our only problem was how wet they were for
1 1/2 to 2 days. All is well know, and we would like to have our friends use you.

Report a concern   March 13, 2014 — Rated 10 out of 10 by W.W. Zerorez Salt Lake City
What do you like about our products and services?

Was able to get carpets cleaned within a couple days of calling. Friendly customer service and nice worker.

Report a concern   March 13, 2014 — Rated 10 out of 10 by Gina Kirkwood Zerorez Salt Lake City
What do you like about our products and services?

Quality, price, people.

Report a concern   March 13, 2014 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

Did a good job, prompt and good service.

Report a concern   March 13, 2014 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

I love it, and I tell everyone what a great service I got from your company. 3 time returning customer.

Report a concern   March 12, 2014 — Rated 9 out of 10 by P.F. Zerorez Salt Lake City
What do you like about our products and services?

Your tech, I think it was TJ, was nice and profesional.

Report a concern   March 12, 2014 — Rated 10 out of 10 by Karla Hortin Zerorez Salt Lake City
What do you like about our products and services?

The fact that no chemicals are used, so there is no annoying smell to deal with, and the carpets stay clean for a long time. We like the fact that the carpets dry quickly, too. The servicemen that have come to do the work have been courteous, and have had a good and timely work ethic.

Report a concern   March 12, 2014 — Rated 10 out of 10 by Carol Hintze Zerorez Salt Lake City
What do you like about our products and services?

We are happy and satisfied with your service provided on 3/11/14. Please send Rick the next time we request your services.

Report a concern   March 12, 2014 — Rated 10 out of 10 by Melissa Myers Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great and the service technician was professional and skilled.

Report a concern   March 12, 2014 — Rated 10 out of 10 by R.N.L. Zerorez Salt Lake City
What do you like about our products and services?

Quality work that is done with quality workers,

Report a concern   March 12, 2014 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

I have pretty light colored carpeting in a very large house. The carpet is 10 years old and we've taken pretty good care of it but with 7 children and 12 grandchildren it has gotten pretty dirty. Your technician was very nice and worked so hard! We really appreciated the great job he did and the recommendation of cleaning the tile and grout. We are very pleased with our experience. The carpets and tile look like new. We also needed the cleaning done in very short notice and it was nice to be accommendated. Sincerely, Karen Last name removed

Report a concern   March 12, 2014 — Rated 9 out of 10 by N.O.L.H. Zerorez Salt Lake City
What do you like about our products and services?

lack of chemicals

Report a concern   March 12, 2014 — Rated 10 out of 10 by P.E. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look beautiful. I don't think they've ever been this clean. I appreciate the extra time my cleaner took to explain how he would clean my carpet and what I could expect - from how the cleaning would be done, drying times, other services, etc.

Report a concern   March 12, 2014 — Rated 10 out of 10 by Morgan, Smith Zerorez Salt Lake City
What do you like about our products and services?

Your technician, Tyler was very professional and did a fantastic job. The carpet in my office was horrible and looked as if it had never been cleaned before. It looks almost new now and for 16 year old carpet in a business, that's saying a lot.

Report a concern   March 12, 2014 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

I have already recommended this service to someone who is moving into a new condo. The carpets were impressively cleaned. They dried quickly and smelled good. The technician was polite, efficient, clean-cut and easy to work with.

My only complaint is that I signed up with a deal of 3 rooms for $69. Instead I was charged $25 per room. I expected that I would be given either the initial sign-up deal, or the current promotion which was $29 for three rooms plus a $25 gift card to Boondocks. It's always uncomfortable when great deals are advertised, but when it comes down to the real charges, they aren't given as eagerly as they were promoted.

Report a concern   March 12, 2014 — Rated 10 out of 10 by Tim Mclaren Zerorez Salt Lake City
What do you like about our products and services?

I wanted to compliment your tech Darin who went above and beyond his job. We had a water leak that came into the building. Darin sucked the water and put a fan on it to help it dry.

Report a concern   March 12, 2014 — Rated 10 out of 10 by Heather Cutrer Zerorez Salt Lake City
What do you like about our products and services?

Fast and made my 10+ year old carpets look fresh and revitalized.

Report a concern   March 12, 2014 — Rated 10 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

It works!

Report a concern   March 12, 2014 — Rated 10 out of 10 by S.O. Zerorez Salt Lake City
What do you like about our products and services?

clean and friendly service providers and experienced and efficient service.

I couldn't believe how great my tile entry could look! Thank you

Report a concern   March 12, 2014 — Rated 9 out of 10 by V.M. Zerorez Salt Lake City
What do you like about our products and services?

Professional staff, carpets look great, stains are removed, easy to schedule

Report a concern   March 11, 2014 — Rated 10 out of 10 by Cathy Udall Zerorez Salt Lake City
What do you like about our products and services?

Amazing results on stains and dirt, no chemicals or soapy residue. Chris was an excellent technician and did a great job


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