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31539 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman were clean and professional. Michael was very informed on the products he was using. The job was better than hoped for and everyone was pleased. The only downside was that Zerorez was later than expected for the appointment time. However they did call to let us know.
The Zerorez employees are fantastic, the service is amazing and my carpets have NEVER looked better. I wish I started using Zerorez years ago!!!
Whenever possible narrow the service window time to be more accurate.
I understand it depends on previous customer, however to be waiting 3-4 hours until you know when the technician is coming seems a little long.
Thanks
I love how clean my carpet is after. I love not having any chemicals in my house and how quickly the carpet dries afterwards.
The tech. Was great!
Cleanliness afterwords. The two young men you sent were very professional and did an excellent job. They wee polite and very efficient.
no residue that attracts dirt
No residue or toxic chemicals
The carpets, chairs, and couch were very clean. Our only problem was how wet they were for
1 1/2 to 2 days. All is well know, and we would like to have our friends use you.
Was able to get carpets cleaned within a couple days of calling. Friendly customer service and nice worker.
Quality, price, people.
Did a good job, prompt and good service.
I love it, and I tell everyone what a great service I got from your company. 3 time returning customer.
Your tech, I think it was TJ, was nice and profesional.
The fact that no chemicals are used, so there is no annoying smell to deal with, and the carpets stay clean for a long time. We like the fact that the carpets dry quickly, too. The servicemen that have come to do the work have been courteous, and have had a good and timely work ethic.
We are happy and satisfied with your service provided on 3/11/14. Please send Rick the next time we request your services.
Carpets look great and the service technician was professional and skilled.
Quality work that is done with quality workers,
I have pretty light colored carpeting in a very large house. The carpet is 10 years old and we've taken pretty good care of it but with 7 children and 12 grandchildren it has gotten pretty dirty. Your technician was very nice and worked so hard! We really appreciated the great job he did and the recommendation of cleaning the tile and grout. We are very pleased with our experience. The carpets and tile look like new. We also needed the cleaning done in very short notice and it was nice to be accommendated. Sincerely, Karen Last name removed
lack of chemicals
My carpets look beautiful. I don't think they've ever been this clean. I appreciate the extra time my cleaner took to explain how he would clean my carpet and what I could expect - from how the cleaning would be done, drying times, other services, etc.
Your technician, Tyler was very professional and did a fantastic job. The carpet in my office was horrible and looked as if it had never been cleaned before. It looks almost new now and for 16 year old carpet in a business, that's saying a lot.
I have already recommended this service to someone who is moving into a new condo. The carpets were impressively cleaned. They dried quickly and smelled good. The technician was polite, efficient, clean-cut and easy to work with.
My only complaint is that I signed up with a deal of 3 rooms for $69. Instead I was charged $25 per room. I expected that I would be given either the initial sign-up deal, or the current promotion which was $29 for three rooms plus a $25 gift card to Boondocks. It's always uncomfortable when great deals are advertised, but when it comes down to the real charges, they aren't given as eagerly as they were promoted.
I wanted to compliment your tech Darin who went above and beyond his job. We had a water leak that came into the building. Darin sucked the water and put a fan on it to help it dry.
Fast and made my 10+ year old carpets look fresh and revitalized.
It works!
clean and friendly service providers and experienced and efficient service.
I couldn't believe how great my tile entry could look! Thank you
Professional staff, carpets look great, stains are removed, easy to schedule
Amazing results on stains and dirt, no chemicals or soapy residue. Chris was an excellent technician and did a great job
The timing was not good. 6:30 pm to 10:30 pm. The sofa that was cleaned didn't clean very well.