What our clients think of us!

Prompt arrival and finishing the prescribed service

I like how clean my carpets get and stay. I don't like how long it takes to dry - over 24 hrs. It may be that I have shag carpet that is very thick.

The redo accomplished what we were expecting from the first visit. The stairs and the love seat look very good!

No residue left and the service was excellent.

Don't know too much about your products....we just had ducts cleaned, but I can only rave about the knowledge and professional demeanor of your Tech, Otis.

This is the first time I have used Zeroez and was happy with the service I received. Your rep was very friendly and did a good job getting our carpets clean.

In the past I have loved my carpets when the tech left my home. This last time (a few days ago) I was very dissapointed when he left. Not only were my carpets very wet, they do not look clean. In the high trafic areas they are still stained. The tech told us it was due to the traffic on the carpet and if we took a white rag and rubbed it, you would not see any dirt on it. I tried it once they were dry after two days and it was not clean at all.
Very disipointed with the job that was done. I also feel like I paid a lot more that what I thought.

They (the technicians) worked quickly and in a timely manner. They did an excellent job. I would use them again

The technician was professional, friendly and thorough. He explained the process and procedures. Years ago, my daughter and her pet (a Pug dog) were in the basement, I didn't realize that there were so many pet markings until the carpet tech showed me with his special light. He treated the area and I am grateful to get that area cleaner, since we are trying to sell our house.

Your service techs knew what they were doing and did a great job communicating the process. They are very respectful and friendly. I have had my carpets companies clean my carpet, Zerorez beats them all.

My carpets look really clean. Spots I have fought with for a long time are gone. No after smell; Friendly, helpful technician;

Why the water disposal fee? Why isn't this just included the regular price. I think hidden fees are just a dishonest way to do business.

Smells good, drys quickly, great improvement in my home

IT WAS DONE VERY PROFESSIONAL I REALLY LIKED THE PERSON WHO PREFORMED THE CLEANING

Our service technician was very friendly and professional. He spent a lot of time making sure all spots were gone.We were very impressed and will not hesitate to recommend Zerorez.

Chemical free. Soes a great job. Very professoonal

The edge of the strairs didn't come clean. The arms of the love seat were stained and the cushions looked dingy. The couch arms looked dingy. The front room carpet still showed shadows in the traffic areas. The other carpet areas that were cleaned seemed to be ok. We do appreciate your quick response to our concerns. Thanks

Wendi, the technician, is AWESOME. She really worked hard to do a good job, and she succeeded. My carpets look good.

I had issues with the office (dispatch), which was unfortunate. Thank goodness they weren't the ones doing the cleaning!

on time carpets looked good. Bobby was courteous and had me check everything to make sure I was satisfied with the job.

The spotting liquid works really well. There are not spots left behind. Juan, our technician was extremely personable as well as very skilled at what he was doing.

Pre treated areas were oily feeling and I had to re-clean several areas with my own steam machine to get rid of the oily/tacky feeling.

The vents in my apartment had been very neglected and not cleaned by the owner for many many years. He did an excellent and thorough job above and beyond in my opinion on the vents and intake as well as doing an excellent job on my carpet. Overall, I was completely satisfied with his work, found him to be very pleasant and obliging and would and will recommend Zerorez and especially the technician that did the work enthusiastically

You told me that you would be there at 11am, but technician did not get there until 3pm. I know that times are not always to the very hour but coming 4 hours late is unacceptable. If you ever get my business you better be on time especially when people are waiting for you. Cleaning was and is always good but being that late is not good for your business. If that is the only technician you had to send to my home and he was in Midway. That is poor scheduling on your part, and not a good way to keep my business.

The carpets feel cleaner.

Quality of carpet cleaning

Great service and results. Jarom Durfey is the best tech!!!

After carpet was cleaned and it was still damp you did not feel the soapy sticky residue. The carpet dried fast.
Technicians were knowledgeable and personable.

I had Zerorez clean our carpets before & the person did a thorough job so when people asked me for a recommendation I would tell them to hire your company. However, this time the rug cleaner hurried to get the job done--only took 20 minutes to do a family room & kitchen rug. He acted like he had too many other jobs to get to or was in a hurry to get home. As a custodial supervisor @ BYU I know to do a detailed cleaning it should take longer than that.It took from 3pm Friday till Sat. morning for the carpet to dry & last time it dried a lot faster. Also, I had a $31 off coupon I got online that I tried to get him to deduct but he said the office probably already deducted it but when I got a copy of the bill via an email I did not see the $31. deducted.

Juan was great - very professional and friendly. I also love the nature of the products used and the great price.

A little cheaper prices would have left me feeling better about the entire experience.