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based on 31545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
excellent service and a clean carpet
Did a good job, friendly associate.
I really like the product- my carpets feel soft and clean. And the service technicians (Rick & Blaine) were very friendly and professional.
No, Thank you.
Having 4 young kids I like how the cleaner is safe for them.
The employee was professional, quick, efficient and my carpets look great.
I liked that the service technician was very knowledgeable about carpet and the processes that Zerorez uses to clean it. He was professional, courteous and worked quickly. I liked Zerorez because the carpets dried quickly, looked nice and are not crusty.
Your representative was thorough friendly and outgoing. He was good about demonstrating what he had to offer without being pushy.
quick service
Excellent cleaning with little mess, and it also dries quickly. Application was done very proficiently. Keep up the good work. I highly recommend your firm. Bruce Harwood
Technician seemed knowledgeable. Appointment set up was easy. Everyone was professional.
The carpet looks and feels good and the service was great!
Arrived on time (actually early) and talked to us about our needs
Friendly and helpful staff and I like the concept of no harsh chemicals and quick dry time
Copy of an email I've already sent:
Zerorez,
I'm putting my house back together and am so grateful for the good job that your service does in getting my carpets clean. This is the second time I've used you and my carpets always look brand new after a good cleaning.
This time the technician also convinced me to get my tile grout clean and it looks great. It had been bothering me and I'm happy to have had it done. Both technicians were polite, professional and thorough.
I haven't received my survey yet and really wanted to point out one big disappointment. While the grout was being cleaned, I discovered that I had a coupon for a free room cleaning when purchasing a grout cleaning. I presented it to the technician and was told that I didn't have enough tile cleaned to use that coupon. I paid my bill and went about putting some things back in order and cleaning my house. While going through my pile of mail, I found another value pak coupon that would have given me .40 cents/foot off of the grout cleaning. This would have taken a considerable amount off my bill (more than the free room discount would have been).
I realize that Zerorez is in the business of making money but in a world where there are so many places that I could call to get my carpets cleaned, i want to feel like I was given a fair price. Would it have hurt the technician to say, "I can't take that coupon but we have another one available that would work for you. Did you get the new Value pak mailing?" or "Your service doesn't qualify for that coupon but I can give you a better one." and then give me the newest coupon rate. Even if he had honored the one I gave him, which would have been a smaller discount to me, I would have felt valued as a customer. Instead I feel like I was taken advantage of and overcharged. I didn't even get an invoice to show exactly what I paid for. Though I was told I would get one via email.
It's never a bad idea to make a customer feel valued and that they are getting the most fair price you have to offer. I feel ripped off. As a result, I will have to seriously reconsider whether or not I will use your services in the future.
Thank you for your time. If this doesn't fall under your responsibilites, please forward.
Sincerely,
Name removed
You did a very good job, the carpets look good. You are o the expensive side of carpet cleaning.
Zerorez technicians are always friendly and efficient. Mourn carpets look new again!
It really helped our rental house look so much better, We were worried with such light carpet, The carpet look so much better now. once Zerorez cleaned our carpet. The Service man was very very nice.
The Service Rep. was helpful, quick, attentive to problems, he worked very hard and basically did a good job. The only concerns I have are:
1-a strange shape of discolor showed up in an area where there were not spots or problems. We have been watching it, and although been over a week, it is still there but fading.
2- the wool Hall runner that he cleaned presented a problem in that it somehow transferred lint, barely movable lint without quite a bit of work, from a creme color portion of the rug onto the light green portion of the rug. In other words the green leaves look white. We have been slowly picking at it. We had not been warned that that could happen. It is a very thick, nice rug, I am not sure, and have never seen it happen before.
We have had carpet cleaners in the past but I was not always happy with the job they did. I was very happy with zerorez. The carpet came out very clean. The only complaint I have is that there were some stains that the rep said need to be treated and it would cost $50 per stain to treat them. I thought this was a very unreasonalbe cost. It would have more than doubled the cost of my cleaning. Overall a very good experience.
it is great!
Friendly and great customer service. Rick did a great job!
It works!
Friendly, professional, quick, and concerned about customer satisfaction
The technician was2.5 hours late, overcharged/changed 2 items from my online order, was in such a rush to finish, the room that needed cleaning looked and smelled the exact same after tech left. Waste of money.very disappointed.
Carpet was very clean, was not stiff, dried fast, serviceman was very efficient and professional
We wanted to purchase the pet stain removal but the carper cleaner said we didn't have any pet stains. Yet after it was clean the urine smell was still there. Since we had witnessed the cat peeing on the carpet we knew there was an area and that is why we wanted to purchase the extra package. Now we have to repurchase a package. SO annoying.
I like the "no residue" feature. The cleaning lasts a lot longer. Services were very good!
It would be good to get a price quote up front so you are not surprised when you get the final bill.
It was with the vent cleaning. I had to finish tightening the screws holding the return vent covers because they were all left poking out over 1/4". For the money we paid for the vent cleaning, the service tech should have their own power screw driver. We were also disappointed that the service tech did not have a camera as part of the vent cleaning service to see what he is doing as is recommended. No problem with the carpet cleaning.