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based on 31545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet cleaner was very friendly and professional. I have no qualms about that! :) I am a little confused at the billing though. I technically had two halls and a main living area to clean. He charged me for two living areas and one hall. I didn't see this until after I paid and received the invoice in mt email. I initially paid what he asked for assuming my own calculations were wrong. But now, upon seeing the invoice, I think there must be some error. So, even though he was excellent and ZeroRez is great, I feel a little slighted by the billing.
They work and customer service is always very good.
Carpets took 30 hours to dry after the tech told me they'd take 4-6 hours. Whole basement smells musty now. I paid a lot of money for clean carpets and I'm not sure I trust that they're clean. I'm just disappointed. The service and technicians were responsive and good. The product (the actual cleaning of the carpets) was not. If I can't trust your dry time, how am I supposed to trust that my carpets actually got clean?
Excellent pet urine removal. Equipment worked great and the service provided was informative and I felt good about the product after explanation
Friendly staff and great carpet cleaning.
Train your people better. Our carpets had to be cleaned twice, because the first employee thought he could skate by with a light surface clean. The second man (Chris) came back and did the job we Thought we were paying for.
Friendly technicians and they do a good job.
The carpets took a very short time to dry which was nice. The cleaning didn't disrupt our daily routine very much at all.
No chemicals. Dries quickly.
Technician worked hard to get out tough stains.
find a way to decrease the cost.
I gave the rep a tip and was told later he can't accept tips. Then I was told he put it into his total revenue as having cleaned a "landing" for $15. When I questioned it they told me he probably did this because he can't take tips. I didn't intend to give Zero Rez an additional $15 regardless of whether he gets credit for it.
professional-great to work with
Cleanest our carpets have been after a cleaning since being in our house the last 4 years
yOU ARE THE ONLY CARPET SERVICE WE HAVE USED SINCE WE FIRST STARTED WITH YOU AND THAT WILL REMAIN THE SAME. PEGGY FEELS THE SAME, SHE HAD ONE ROOM AND THREE STAIRS DONE. THE REST WAS OURS. THANKS FOR DOING SUCH A WONDERFUL JOB. MAURINE
Unique cleaning method
knowledge about cleaning pet stains. worked fast.
We were very inpressed
give him a raise
Well, 45 days after the carpet was cleaned, it is just as dirty as it was before. We thought the cleaning would last longer. All the original spots are back again.
Removed spots I didn't think could b removed. Jerod was very efficient and helpful. A real asset to the company.
Well done! Honest worker!
Service was quick, and carpets look and smell clean.
Very good service.
Exceptional care of the carpets.
Very friendly techs and great work
Derek Haskell was very professional. He was thorough and polite. I would rate him a 10+.
clean, fresh, fast, reliable
Timely, thorough, clean.
when ever I called you had next day appointments. I appreciated the guarantee!
The worker who came was very polite and accomidating. He answered my questions and explained what he was doing. He was fast and thorough. He put corner protectors down while he pulled the hoses through the house. It was great!
I wasn't pleased with the way the carpet looked where there were soiled spots. He re touched them and said they would lighten when they dry, but that he couldn't get the dirt out. These are NOT really ugly, dirty carpets, and I'm not sure why with a little extra work or cleaning agent they might have come clean. I've had zero rez several times and always been pleased...but for some reason, it didn't work well this time.
To make it right, I'd like to know you have some sort of way to clean pathway carpet dirt...not just lighten it.
The two tech's from your company was absolutely the best I have experience. Knowlegdable and helpful. I will recommend Zerorez to my friends and family.