What our clients think of us!

I had them come twice
The first guy did a lousy job
But when they sent the second guy out to redo it
He was amazing. Thank you Landon

Our carpets were way dirty and zerorez got them looking good and I was amazed there was no bad smell like other cleanings I've done

Time frame was set for afternoon. When i received appt. Reminder call, they gave me a morning window. I said i couldn’t do morning or i needed to reschedule for a different day. Rep. Assured and confirmed it would be in the afternoon between12-4. Techs showed up 11:45 ish. I had to move a lot of furniture by myself so i was not ready. I still had to move something from stair case but they had already started it, even though items were clearly still there. They allowed me to move it, rushing to another area and seemed annoyed to do so. I paid much less total with two other companies - which also included additional pet stain removal. Not worth what i paid. Nice technicians, explained thoroughly, but definitely not 5 star experience.

I want to give a 10 to the carpet cleaner Landon Morgan he was great!
The 8 is for scheduling I must have confirmed the address with the scheduler 3 times while on the phone with her. Then when I got my confirmation the addresses were wrong and I had to call to have them changed to the correct city. Then when the carpet tech called to come clean the carpets he didn't have the correct unit numbers and I had to provide them again. I am pretty sure getting the address correct is 80 percent of the job.

The person that came to our home was excellent to work with and they did a great job with our carpets.

Initially when I placed my service request I experienced some frustration, which I voiced to the representative. I called from an ad saying 3 rooms for $99. She told me there was an obligatory $25 service fee as well. If there is always that fee, put it clearly in the advertisement so the potential customer knows the amount they need to budget for before they call. Left a really bad taste in my mouth, and I'd be leaving a very differently flavored review.

Fortunately Zerorez has a technician named Matthew. My service window was 2-5 pm. At 1 pm I called to ask for a more precise arrival estimate. I was told there wasn't. I explained that we were clearing out the rooms that needed carpet cleaning and needed the latest arrival time in that window. The representative said they would let the technician know.

Then Matthew called at 2:56. He said he just finished a job and could be to my house in about 10 minutes. I repeated what I told the rep. Matthew said he hadn't been called. He asked how much time I needed. I said at least 45 minutes. He said he would call his dispatch and see what could be done. Matthew called me 20 minutes later, said my house was the very last on the books for the day. He asked if I still needed about 25 minutes. I said yes. He said he would go to bat for me with his boss.

And then he showed up about 25 minutes later. We were almost done, so as he set up, we got it finished. He was so polite and professional. A genuine pleasure to have in our home. Matthew is the reason I will recommend Zerorez. And he did beautiful work. I gave him a tip, I hope you can also reward him.

They were prompt, thorough, friendly, and efficient. So far the carpets look good. Won’t know for sure until I see how the cleaning holds up.

I needed a crew to come back to clean up a stain yours guys had made because they let the extracting tool drain out on the floor during cleanup. The soonest I could schedule it was 10 days later! 10 days!!! The stain was right in front of my front door. It looked like someone had had a disgusting diarrhea accident there, it was horrible! I understand these things happen, it certainly wasn't intentional, the rest of my carpet looks phenomenal. But 10 days before you could get yours guys back to me is unacceptable! Things like this should be an absolute priority, it shouldn't take 10 days!

Great customer service!!

Not only did the spot not get clean it is worse. I think when they did a treatment that was described as flooding the carpet it made the spot quite a bit larger? Still looks terribly dirty and now it's bigger

No chemicals, quick dry & every time we use Zerorez we are pleased with the job.

I’m not certain what the standard is in the industry so I’ve been hesitant to give this feedback, but there were several spots that I was hoping would receive special treatment as they were discolored, but no special effort was made to eliminate these areas. Everything was just overall cleaned. It was fine in general, I just thought that carpet cleaning would attempt to clean stubborn spots. Also, your technician wearing a skirt sat at the top of the stairs with his legs open and I got an eye full. Didn’t appreciate that.

Timely service and open communication.

I like that you don’t use detergent like other companies and your technician was very thorough in his work. He was also very professional and helped with all our needs. We were very happy with the end product and will definitely be using zerorez again.

Good job consistent

Technician was very detailed and super thorough in his cleaning

I had a rental home cleaned and was happy with that. I then did my personal residence and after the cleaning a 6 inch spot showed up, that was not there before. You came back and treated the spot, but it is still there, very prominent. it is frustrating to have a spot that wasn't there before the cleaning.

You do good work. You guarantee your work.

Great service tech! Made sure we were aware of what was happening and answered any questions we had.

I love the water only concept. I love the non-residue process. The technician that came yesterday (Adam) was so kind. And I could tell he was really wanting me to be pleased with his service, and I was more than happy with the end result. He worked hard and quickly and got even more done than I was expecting in less time than usual. He went the extra mile in every way and it meant a lot that he genuinely cared so much about my satisfaction with the job done.

no invoice yet

Good assessment of carpet stains. Good price.

He did a great job on our carpets.

We loved his work ethic and how he accommodated our needs, but Riley was a bit frustrating. My husband paid, but was unable to add a tip via texted bill. I tried to call in and add the tip, but Riley had canceled the transaction with my husband. Finally, the office was able to get it all straightened out.

There were still some dirty streaks on my sofa after cleaning

Zerorez does a fantastic job cleaning my carpets. They were able to get out some longstanding stains a few visits ago and my carpet has looked good ever since. They are also very good at communicating with me about options and listen to my concerns and requests. I'll use them again in the future for sure.

Initial quote was really solid but once they came out to the house the cost went way up

The team did a fabulous job.

It took a long time for them to get started. He talked a lot. And the carpet was wet for a long time. Longer than 10 hours. I don’t think they sucked up enough of the water. But everything smelled great and was clean.

I don’t understand why cleaners wear shoes when clean carpets… my technicians did this. Could they wear booties on their shoes next time? Is there a reason why they don’t?