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based on 31751 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fastest carpet cleaning job in the west. ;) Colton was friendly & efficient. He originally estimated about an hour to clean our 1275 sq ft home, small considering we couldn't move the bed & dressers. All other furniture was removed from living & dining areas. Not sure if "spot removal" was included in the service, I should have asked. Spots in front of the two chairs used the most were still visible when he finished up. He pointed them out to me before I said anything, and apologized they didn't come up. He was in & out in about 40 minutes & two spots remaining. I got out the trusty towels, soft brushes & a bucket of solutions, down on my ol' achey 73-1/2 year old knees & removed the spots so they could dry with the rest of the carpets. That's a visual (LOL) Yup, spots gone; lesson learned. I just assumed spot removal was part of the service - it has been previously.
Everything looks great now. Thank you for asking.
Name removed
Very thorough and professional!
You always do an amazing job cleaning my carpets. Thank you!
My carpet looks fresh and new again. Was pleased how careful the technician was with all the equipment in my home and was very clean looking and courtesy. All my concerns and questions were addressed and taken care of.
No disappointment.
Service is great
Your technician was very courteous and cleaned the carpets thoroughly l. We are very pleased with the results. We have used Zerorez in the past and will continue to use your services in the future.
Your technicians are great. I love your process and techniques...and new for me is the protectant which I had sprayed on my carpets and furniture.
Thank you! The carpets look like new again!
The pet treatment wasn’t as powerful as I’d hoped. I probably could’ve done it myself.
Mitch was professional, kind and caring, the carpets turned out great and dried quickly
Thank you
My couch looks worse than before it was cleaned! Also feels stiff in places...material on front on one side is stretched and wrinkled. The rug is not clean on the corners and edges!
Both workers seemed hesitant when they realized the couch was micro fiber. One said stains were hard to get out. My couch was more all over needing cleaning than stains. Then they took the rug and sofa cushions downstairs and outside to clean. First wanted to know if they could get the whole couch out! Seriously?
They should have had the leeway to say they couldn’t do either one...but probably knew they would lose their jobs.
Called the office and was told there was nothing he could do except have them come back. Why would I want them back? They were here about 1 hour and 15-20 minutes. Also couldn’t speak to supervisor or get his name to call today. He was suppose to call me and didn’t.
I have pictures if you would like to see them.
To make it right....I NEED MY MONEY BACK SO I CAN GET THEM CLEANED!!
I am 75....kept my part of the bargain. Moved furniture...etc. Rug was put to dry on the deck so I had to get it back in myself. Plus moving Everything back. This truly was one of the worst experiences I have had with a company.
At this point my feeling is there is no integrity associated with Zerorez.
I did lose my temper, which is totally out of character for me, because of the frustration when contacting the office.
Word of mouth is a good and bad advertisement...At this point I have nothing good to say about this experience.
VERY DISSATISFIED CUSTOMER!!!!!
We appreciate how you Schedule a time and then keep us informed and updated on when you’ll arrive. The best. The service is great too.
The price changed when the technology showed up. ,natural stone is not tile??? Its all the same. Hard sufrace...
The clarity of price before carpets are cleaned, the options and the knowledgeable personnel.
My technician, Drew, was excellent! My carpet and tile turned out great!
Fast, efficient, no chemical odors.
The technician did an awesome job cleaning my tile and grout! I’m very pleased with how clean it came out.
Your Techs are great--they tell you what they are going to do--then do it--and the carpet ALWAYS looks great when they're done and like new----I have NEVER been disappointed with your work
My carpet looks brand new. The technician was very prompt and did s fab. Job
Very friendly and respectful technician.
The technician was very knowledgeable and explained every step of the cleaning process.
Very knowledgeable technician. My carpet looks in redouble. There were some spots that I have tried to eliminate with different products but I couldn't do it. I so so impressed he took the time to do it and amazingly there were fine!
Prompt! The young man had a nice personality. He worked quickly and did a good job! He was knowledgeable about the stains.
Great friendly, thorough technician!
Very thorough cleaning of all carpets! I was very satisfied.
Carpets looked great. Pet accidents cleaned perfectly with no smell or stains. Customer service was amazing. Unlike other carpet cleaners, the carpet dried quickly without the sticky feel of residue. I highly recommend them.
Hunter was very friendly and knew the carpet was made of nylon. I did not know how old the carpet was since I had become the new owner. He was respectful and took care to do the job right. The carpet looks like new. I am very satisfied with the service.
The Zerorez team was able to remove cat vomit stains from my light gray carpet. They were thorough but efficient, and courteous. I will definitely use again.
Fast, high qualitt