What our clients think of us!

Your technician was extremely professional and done a great job and it was great that your company could help me out in a pinch.

Just waiting for Clemente to finalize the bill. Paid him but had some questions

I like the fact that there is no residue left in the carpets

It made a real differance, the color of the carpet got much lighter. It looks great!

Your technicians have done a great job getting a very stained carpet clean.

I appreciated the nice, clean smell of the the product. No harsh chemicals. We were pleasantly surprised that we could walk on the carpet with clean feet even if it was wet. Dried super fast. Looked great after!

The way my carpets looks after you all are done. I have recommended you all to several friends and will continue to do so.

very professional and the carpets look great.

The "No Residue" cleaning process. Leaves my carpets clean longer.

Even though we were satisfied with your over all service at the time. We have called three times to set up an appointment for additional services to be performed and a follow-up on a couple of trouble spots and have not had any replies. Respectfully, M. Last name removed

Manuel treated us with respect. He expained the essentials of your business and he and his helper did a very good job!

I have LOVED Zerorez in the past but I was not happy with my service tech at all!
1. I purchased 3 areas to be serviced, he said, "I will do these two and count your 3 stairs as the 3rd area" when I told him I had a small room upstairs for my 3rd area and he could charge me for the 3 stairs he laughed and said "no, it’s ok, I will just do this." Ummmm... really!
2. I moved all of my furniture except two that could easily have been slid out of the way, one is a old fashion school desk, not big or heavy at all, he went around it and not under it, and you can see under it!
3. My floors typically dry rather quickly with Zerorez, one of the reasons I love you, but my floors were damp to the touch for a full 3 days after service. That has never happened. I could not return my furnishings back to where they belonged until they were dry.
4. My tech appeared to be rushed. He tried to up sell me on my vents and air filter, I declined but thanked him for the information. He did not say anything else to me after that. I had to ask HIM if he would add the scotch guard (or whatever it is you call it) to my floors... he did not offer it. $40 per area is a big up sell, why would you not offer it?
5. I pointed out a spot that I had and told him I was not sure what it was, he told me unless I knew if it was grease, blood, pet stain, (or he mentioned a few other specific issues) that he could not get it out. Should I get my spots analyzed prior to service for future spot removal? The area looks better after he cleaned it but it appears to be coming back to the surface.
Overall, I like how my carpets feel and look after a cleaning. I just did not like your tech.

I am hoping there is less soap-type product left in the carpet although I'm not sure if there is a way to know that for sure. I guess your advertizing convinced us to try you.

I really like the products you use to clean the carpets, my carpets stay cleaner longer.

The best ever! Super fast. Perfectly clean, and dries fast!

I love your service and my carpets look great. I just think carpet cleaning is way too over priced.

The carpets are so very nice after they are cleaned and I know that it is being right.
The agent was friendly and went through everything with me. He did a thorough job.

When I called to make an appointment I was quoted the price of $139,95. Your technician complained that the size of my family room was too big and would cost more and was too much work. The room is 12X20, which is over the 200 square foot quote however the dining area was about 10X12 which was under the the quote limit and connected to the family room. It should have equalled out. After the add ons my bill was up to $350 including pet sprays. I was ok with the pet sprays but really did it cost that much. On your advertisement it stated that the carpet would dry quickly. The technician told me it would take 4 to 6 hours to dry...And he was correct, it took 6 hrs. To me that is not fast drying. There are big yellow stains on my stairs leading down to the basement. I recieved sales pitches from vent cleaning to portable air filtrations and I felt pressured into making an appointment to have my vents cleaned..which I will cancel.

well done, nice clean carpet. We were overbilled by $1, but not a big deal.

I paid extra for the pet service and I can smell urine coming from the carpet. I can even smell it upstairs coming from the downstairs carpet. The cleaner said the pet service would kill that smell and the bacteria. I'm frustrated that I paid extra and still have that problem. Also, there were a couple stains that were still on our carpet that the cleaner said had been removed. And our carpet remained wet much longer than I anticipated.

We would have appreciated more information on the additional costs beyond the offered special. We don't feel the small attached closets should be treated as separate areas.

Carpets looked great except around the edges - such as where my carpet met the vinyl in my kitchen and bathrooms. Had to take my Bissell and do the edges. Not very happy about that when I just wrote a check for over $200.00 Technician was very polite and professional. I would recommend stressing the edges - it was difficult to tell until the carpet dried or I would have requested that he re-clean.

The knowledge of the technician.

For almost $300 to clean 2 couches of pet urine, we expected not to still smell the urine a week later. We would still be embarassed to have guests come over and sit in the couches. We also did not know that cost for cleaning pet smells doubled the cost of the cleaning. Overall, it was a disappointing experience.

On time, did a great job, met my expectations

I was talked into the protectant to find out that I was deceived. Be truthful and honest. Don't lie.

Quality cleaning ... Carpets look like new again. Professional & personal technician. Jarom was on-time, personal, & took good care of our home while he was here.

Great looking carpets after every cleaning. helpful and polite service representatives, quick and clean.

While I was very pleased with the cleaning of my carpets, I would like to note some differences between having my Draper house carpets cleaned and having my Scottsdale AZ condo carpets cleaned by Phoenix Zerorez the week prior. In Scottsdale the technician did a walk-through with me when he was finished, offered booties to me and my husband to use until the carpets were dry, and told me the estimated time for them to thoroughly dry. None of these things happened with the Draper cleaning. I asked for booties and they were given to me, but not offered initially.

carpets get cleaned without soap