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based on 31751 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman that came was very kind and helpful. He did a great job and the floors and couches and explained everything very clear and made sure we got what we needed
The carpets were a lot wetter than I thought they would be when everything was done. In talking to a friend who used your company, her carpets were pretty dry after the service.
Very good cleaning and takes care of problems fairly.
I feel like your system did not actually clean my carpet well as other companies i’ve used, that use regular shampoo in the end.
Also my son’s room was left really smelly after the technician used a special chemical to take out a certain stain. I had to go and wash the carpet on my own in my son’s room. If possible I would like a refund.
Our service tech was so professional and accommodating and very nice. He went above and beyond to do an extra good job. I love that Zero Rez doors an antibacterial treatment because I have a dog and they also do a black light treatment to make sure and find out where the urine spots are from my dog. So, not only does my carpet look clean, but I know that it really is sanitized and clean.… Which is so nice because I have grandchildren and it’s important to me to have truly clean carpets. They also did my tile floors and cleaned the grout and put a sealant on my grout. They look like brand new floors I couldn’t believe the difference. I also had them clean my Persian rug and it was amazing how much brighter it looked and they were so careful with it being wool. Also they did some upholstery cleaning that made my upholstery look several shades lighter. Once again I love the fact that the Zero Rez process does not just make things look clean but it really does clean and sanitize carpets and upholstery and floors. I highly recommend Zero Rez to my friends and family members. We also have used Zero Rez for our office/professional carpet as well. I’ve been very happy with them throughout the years. I wouldn’t use any other company except for Zero Rez to clean our office and our home carpets and floors.
My carpets were thoroughly cleaned and dried in a reasonable amount of time and they look great. I have used them before and the carpets stay clean longer because there is no soap or chemical residue. Thank you for a great job!
good service, made everything look clean and fresh.
Very helpful and friendly, they showed up on time and did a great job on my carpet. very knowledgeable, would use again
I like when companies like yours having good prices and special discount like to clean the kitchen floor cerámica looks good and the person that did it was on schedule did the cleaning
Great job,!!!!!
First name removed WP
Their technicians are always so professional, polite, and friendly. They listen to concerns, wear shoe covers in the house and make sure doors are shut to keeps dogs safe, and they clarify and ask questions as they clean. They happily cane back to double treat a spot (thanks to aforementioned dogs...). We will continue to call Zerorez as we have done in the past.
Great service and technician
As always, great service.
I'll admit that it's been a while since my carpets were cleaned. However when it was all done, there were still some dirt streaks in several rooms and especially on the stairs even after the stairs had been cleaned twice. I like the idea of zero rez in that they don't leave any chemicals and use water to clean, but it didn't seem like the carpets were super clean by the time they were finished and the house smelled like dirt. The carpets were definitely cleaner but not as clean as I had hoped they would be. In the future I plan to have the carpets cleaned more often so I don't have so much dirt to get out of the carpets but I might have the next cleaning done by a different company then have zero rez come again in a few years.
The service was great, and they got our carpets really clean!
Prompt and fast,would of liked him to area rug in living room! Next time!
Service tech was very nice. Carpet looks very good
The young men came not wearing any fragrance on their clothing or person. Service was quickly accomplished and left no chemicals in the carpet or fragrance. The carpets look very good considering the age and wear.
I was told the carpet would dry in 4 to 6 hours, however, there were damp places in the bedroom carpet at bedtime (they arrived at 8:45 in the morning. Places on the stairs were damp this morning almost 24 hours later.
I will have your service again.
Thank you
I asked zerorez to come back to try to get a stain out. They came out and talked to me and was able to get the stain out.
They clean the carpet.
Great service people.
How quick and efficient the tech was.
The cleaners were on time and kind. They were very knowledgable and helpful. I love that there are multiple options available for purchase.
Zerorez did a fantastic job cleaning stains and pet spots out of my carpet, they went the extra mile and my carpets and sofas look and smell clean. I have never had a company do such a careful and good job. I would highly recommend them.
Wonderful results without harmful chemicals. Carpet always looks great when your tech's finish. Tech's are always very pleasant and professional.
Fernando was very polite and explained what he was doing, was very efficient in accomplishing the job, asked me to check each room to ensure my satisfaction after cleaning each of the 3 areas. I will definitely use you again.
Cleaning was excellent. Company is very professional. They arrived when they said that they would. They quickly cleaned the carpet and it looks great.
You were fast and efficient. You did not really hold to the advertised price of $33 per room since you charged me for two rooms because one was 3 inches more than 200 inches which I thought was not right and then a water exchange charge. However I knew of the charge when I agreed for the services but felt like perhaps the advertising was a not honest. I would still call you again.
Prompt and courteous did a great job.
The staircase looked worse than before it was cleaned. It looks like the dirt was brought to the surface and then was not sucked up. It will be redone today. Hopefully better results the 2nd time.
Very accommodating with rescheduling, and very efficient job. The carpet had a weird smell from previous owners and the cleaning got the smell out! Only suggestion would be for the technician to fully disclose prices for things, like the protection treatment. My husband said yes to that onsite and it was a lot more than expected. Happy with the job, though.