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31750 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was extremely professional, courteous, and efficient! Excellent service!
We planned on that call 45 min before you came. We have 5 kids and a busy Saturday we were looking at. I even called your line and asked if you were close, only to be told you weren’t and that I could count on that 45 min call. 10 minutes later you’re knocking on my door.
Also, all of my neighbors used Pinks and paid $150 to get their similar houses done. They charge $45/room. We called and were quoted $160 then ended up paying $300 (we added a chair and apparently the stairs weren’t in the quote, but my neighbors all did stairs).
Honestly it felt like bait-and-switch and just overall unprofessional.
The carpet in the master bedroom going into the bathroom still looks quite dirty. It would be great if it could get some extra TLC!
He did a great job
The two who came and cleaned our carpets were very kind and professional. They worked hard and were in and out in about an hour. Very impressed with Zerorez and the customer service.
Great guys fast clean and professional
Excellent stain removal and friendly service.
Little or no residue
They did a very good job. They were very fast and the techs were very friendly and professional. The only thing they could improve on is right around the edges and behind doors. We will definitely use them again when needed
I was well satisfied with the carpet cleaning I received from Zerorez.
It was fast, friendly and efficient .
They are friendly and did a great job. I had a lot of pet stains and dirty high traffic areas, they are all removed. I was very happy with my service.
My carpets look great! They cleaned them very quickly and efficiently and did a great job. Thanks Zerorez!
I paid for the extra protection for dog urine but I can still smell the urine
The workers were very nice and accommodating. Did a good job
The person who cleaned
I am so pleased with Zerorez this company and the service they provide!! If you question the service they respond timely and with courtesy, they want a happy customer!! Zerorez is far better than anyone I have yet! I recommend them 10/10
You are coming out to re-clean… Every stain is still on my carpet
Great technician. He did an outstanding job, especially on my tile. It’s never been cleaner!
The technician was very thorough, professional, and courteous. He was informative about the process.
I had my carpet cleaned in February, and the house had been vacant, but you wouldn’t warrantee the poor job done initially, because 30 days had elapsed. Also you should make minor furniture moves that would on take a minute.
We had an ottoman cleaned that was not done well at all. After the tech was gone we took a wet rag and water and could still get dirt up from it. Disappointed in that. That carpet looked fine though. The ottoman just needed a bit more effort and time put into it.
The carpet is clean after they leave. It smells good and dries fast!🙂
I was so impressed with the service of Zerorez. The first call to schedule a date was awesome. Then because of a medical emergency, we had to reschedule, but Zerorez honored the original price and was so kind to move the dates for me. Wade, our technician, was wonderful...he even went back over an area I was concerned about to make sure I was completely satisfied.
It was an amazing experience, start to finish! I would recommend Zerorez to anyone...and already have.
Friendly service, and helpful
They did a great job cleaning a very dirty carpet.
Mitch was great! Informative and efficient. We’ll bring using Zerorez from now on.
Good service and communication
Very nice fellow. Did his best to get a few stains out.
Service excellent, product fabulous!!