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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have used Zerorez now for some years. I am always please with their service and especially the friendliness of the staff. This time Riley helped us. He was efficient, helpful and very pleasant. I will use you again.
Technician was very nice and professional! Didn’t hurry through, but took time in making sure he covered all areas evenly.
your personnel, Issac, did a good job
The cleaning people are always very nice, they listen to what I need cleaned and never try to pressure me into more.
They do a great job!
The person who worked on our house was wonderful. He was cheerful, informative, friendly and I feel like he did the best work for us while explaining everything.
There are white marks all over the bottom of my grey painted cabinets where the carpet meets the cabinets. I'm really unhappy about it.
The cleaning in our master bedroom was not adequate. There are spots throughout that did not come clean? I have called and they have had me send pictures but have heard no response? I would certainly like someone to come back and redo our master bedroom. , I am hoping you can make this right.
Steve Last name removed
I was disappointed that the stains in my family room didn't come out as advertised. i know they were old stains but thought they would come out better. The rest of the rooms were fine.
The service was great. The young man who cleaned my carpets was very respectful and polite and did an amazing job. He even cleaned areas that I didn't expect him to. Sadly, I have forgotten his name.
the carpet is still wet on the stairs 32 hr after cleaning
Had an amazing experience! House smells so nice and looks so good!!! Technician was kind and professional. I have already recommended a friend of mine to reach out and schedule service.
Products and the service was fast and good.
William did a great job cleaning my carpets. I wish he could continue but when you find some good, I understand why he gets an upgraded promotion. He is good
You always do a good job with my CarpetS!!
Great employees!! Great service!
My carpet and furniture was cleaned last Friday, what a delightful experience, the person who came was well trained, talked over everything her was doing, a delightful young man!
Punctual, professional, good quality of work.
My technicians were awesome! Jacob and Carson were thorough, kind and respectful. They explained things very well and helped me understand why Zerorez truly is the best carpet cleaning service. The results exceeded my expectations. Thank you!
Easy to schedule. Good communication from the team. Efficient and thorough.
The technician was polite, respectful, & did a professional job. Our carpets are 10 yrs old, but look so much better now!
Clean and dries fast!
My technician, Adam Weston, was amazing. I've had employees come to my house before that we're nice and professional, but he went the extra mile. My toddler is extremely shy with strangers, but he warmed up to Adam immediately. He was fast, efficient, and very kind. Would definitely be happy to have again!
I love the way my carpets look snd feel....
This is in response to the follow up visit that was scheduled to remove a spot that showed up after Zerorez cleaned the carpets. The technician came out a second time to clean the carpet, but the spot only got alittle bigger. I had completed a feedback form like this and the lady I spoke with said that they would come out a 3rd time and do the deep extraction. She also said that since the spot wasn't there before Zerorez came out, that you would make it right and would not charge me for the service. The technician again came out on the 22nd and assured me that the spot remover would work and a deep extraction was not needed. I asked him to do the deep extraction and reminded him that I was told that you would not charge me for it. The spot was still there the same as it was before the 3rd visit. I called back to Zerorez and let them know that the spot remover did not work and that they need to do the deep extraction that was supposed to be done on the 3rd visit, but now required a 4th visit. I got a call back saying that you could come out, but I would have to pay for it, this is not was I was told by the person who scheduled the service for July 22nd. I feel that Zerorez is not owning this issue and I don't want to pay to remove the spot they have failed to remove in the previous two visits. This is why I am frustrated and will not recommend Zerorez, eventhough I have been a customer for serveral years.
The one thing I really needed cleaned did work but the crew was here for over 2.5 hours! The whole thing should have taken an hour max. 2 rugs and Vaseline on an ottoman. The ottoman worked! The one rug...I say just okay. The 3rd rug with pet stains was a complete flop.
The kid was a nice kid. Both techs were very nice, explained things VERY VERY VERY well but I couldn't get them to do anything fast and get moving! I had 2 grandkids needing my attention and the appointment dragged on and on and on. When they said they were ready to look at our vents I said no.
I'm not sure not using any cleaning products is the best option either.
good service, punctual, effecient
Clean carpets
They were on time, courteous and thorough.
The tech came early and was very friendly and professional, will use your company again
Cameron did a great job. I like the idea of no residue.