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based on 31751 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have had my carpets cleaned a couple of times with Zero Rez and have been completely satisfied with their service. This last time, I wasn't quite as satisfied, and kept debating wether I would call and see if they guaranted their work. I finally decided to do it and was a little embarrased, but they were so good about it that it really impressed me. The guy that did it the first time, was the one to come back, and he was great. Never made me feel foolish about any of this and even admited that they did look alot better after the 2nd time. Very nice. Highly recommend this Business.
My floors and carpets always look and feel clean after service.
I am very pleased with the fellow who came and the work he did. Thank you!
A very nice young man cleaned the carpet and I am pleased with all areas except the stairs. They are dark and he forwarned me that they would llikely not clean up well. They look no different than before they were cleaned. I often feel that your workers have a set time and rather than spend more time on an area that needs more work are concerned about meeting the time limit..
I like that there is no residue or chemicals
Be on time. The 3.5 hour window for showing up is pretty lame, especially when the technician is 45 mins late
Scheduling was easy, I think the price is reasonable, the guy who came to clean my carpets was respectful, prompt, knowledgeable, and so far I like the cleaning.
Thank you!
Cleaned the carpet quickly and really well! Hunter was knowledgeable and very nice! Loved my experience! Easy to schedule and great at letting me know the timeline!
Great Service and a great product.
The job is always done quickly and efficiently, techs are friendly, good communication with customer.
Rich was great. On time, very pleasant, it took less than 1 hour, hard worker
I’ve always been satisfied with your service.
Pricing is a little higher than other companies. The deodorizer worked one day and the dog smell was back the next.
The guy that came to do the work we really liked. He spent time with us explaining every option to help our dog problem.
They came when they said they would. Very courteous and respectful. Carpets look great. Job well done.
The technician was very knowledgeable and professional. Highly recommend.
The cleaning of carpets and tile is very nice.
Everything!
Carpets are not over soaked in the cleaning process.
Service was fast and excellent
Our carpet is so clean! Thanks!
No harsh chemicals
I hAD MY COUCH AND MATCHING CHAIR CLEANED BY zEROrES, AND IT TURNED OOUT WONDERFULLY CLEAN. iT WAS WET A LESSER TIME THAN OTHER CLEANING METHODS THAT i HAVE USED. iT WAS DONE IN THE AFTERNOON AND WAS DRY THE NEXT MORNING.tHE ACTUAL PROCESS TOOK ABOUT 35 MINUTES, AND iNOTICED THAT THE MARK FROM THE HEAT USED IN PROCESSING WAS MUCH LESS ON THE GRASS ON THE BOULEVARD THAN THE LAST (OTHER METHOD) CLEANING.
It’s always the best quality in cleaning . Plus the cleaners that come don’t look like the kind of people that you would be afraid to have in your home. They are clean neat and very personable and know their stuff. I’m never disappointed . It’s always a pleasure to do business with you plus no yucky residue in my carpet. Thanks for having such a great business.
Very thorough and explained things clearly
Very respectful and courteous technicians. Great at answering questions and being conscientious of my home while working.
We called on Zerorez to clean our carpets for the very first time ever (April 2021). We will definitely use them again. The crew was clean, polite, instructive, efficient, and prompt. Our carpets were almost totally dry by evening. The next morning I could not believe how soft and even fluffy they felt underfoot and dry! Thanks, Jacob and Tyson! Excellent job. The Barbers
Always get the carpets clean. Nice technicians who work hard.
The service was amazing!
I have had a smell since my carpets got cleaned. I’m called to have them come and clean again but apparently they didn’t clean But rather sprayed a deodorizer. It didn’t work. My house still smells where carpets were cleaned. I am disappointed as the reason I chose ZeroRez is because you claim to remove everything from carpet. Supposed to improve not bring out smells.
It was a wonderful experience, having Zero - rez in our home, a fantastic job was completed in just over an hour. Recommended 4 hour wait before the furniture was put back in place. We're pleased with the price and especially the job that was done.