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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
These guys did a wonderful job. They helped identify some stains I couldn't see with the naked eye on some rental properties I have. Well done!
The young men cleaning our carpets were professional, explained everything correctly, and fast. They respected our home and also did a great job of getting the pet urine smells (that have been there 2+ years from a previous homeowner) completely out of our carpet.
A carpet cleaner was used after your cleaning was done and it showed really dirty water.
The over all cleaning was great! My carpet hasn't look this clean in a long time, and it's a much better cleaning than I've had done by your competitors. I even left your guys a tip. My complaint is that your cleaners made a stain in the carpet that wasn't there before. The extractor was left to drain a significant amount of filthy water back into my carpet right in front of my front door. I called the next working day and learned that I wasn't able to get your guys back to clean up your mess for 10 days! That's way too long for such a small stain! This type of thing should be your absolute priority! Why wouldn't your make it a priority to have an initially happy customer stay happy with your job?
Fast, friendly and cost effective service with great results. Thank you!
Jacob and Courtney were awesome. They showed us the bacteria in our carpet with their cool flashlight. The tech that was in our home just two days earlier never used the flashlight. Jacob and Courtney were very professional.
Our carpets were wet for over 24 hours, had an odd smell and still looked dirty.
Carpet is clean and my animal smells are gone!
Timely and professional. Very quick but high quality work.
The rating of 0 is a mistake. I hit the wrong number. I was aiming for 8. So sorry. The reason I gave an 8 rating is because my stairs were left sopping wet. We used three giant bath towels to sop up the excess water which probably soaked up the stain protector. So that's a bummer. But other than that, everything looks great! Thank you!
They came on time, did what they said they would do, stayed within the quote, and the results were great
The person who did the work was very professional and kind to my wife and myself
Doug and Jarleen Last name removed
I still have yellow lines from
Their cleaner. I had them come
Back but they are still there . Customer service is terrible. I do t get return calls, and wait on line for 20
Min
Zerorez was great! We have very light carpets and animals and a toddler. They were so dirty. In under an hour, Zerorez got them looking brand new! There was no sticky residue at the end and they were dry in a few hours! We also had some urine stains that they got out completely. I’ve used other carpet cleaning companies before and none of them were able to get my carpets looking this clean. Thanks Zerorez, we are converts!
Thorough. Friendly.
Prices are pretty high. Maybe discount former users of your service. Especially senior citizens.
When the young man arrived to clean the carpet he explained all of the options available and the additional cost of each if I decided to include them. He did not pressure me to chose any of the options which I appreciated.
Very professional and wonderful attention to detail.
It was Great when return service could come after to finish. John is the Master Cleaner! Ask for him or Cameron.
Too expensive
Got the stains out and how quick it was
No harsh chemicals, respectful of property, and listens to understand our concerns.
On time, quickly did the work.
Fast organized and do a great job!
No soap leaves everything cleaner. Very responsible and thorough workers.
The employee who cleaned our carpets was knowledgeable, offered different options without being pushy, and was friendly. My carpets where cleaned quickly and we loved that there was no chemical smell.
Everything! However, You're pricing is ridiculous!
Maybe be faster! Also, I never received my receipt!
On the day of my appointment, I received two texts, letting me know that my technician was on their way and would be there in 15 minutes. I raced home and waited and waited and waited for about an hour. I then called and was told there was a glitch in the system and they wouldn’t be there for a few more hours. So more waiting I did.
The two technicians “cleaned” my carpets. After they left, I noticed several brown brown/yellowish marks all over. I called back the next day and they sent someone else out. The new technician re-cleaned the carpets and did a good job. I appreciate him coming out and fixing the problem.
I was frustrated with the amount of hiccups I experienced throughout the whole process though.
My carpet looks like new after the Zerorez team cleaned it.…..there’s no sticky residue left afterwards and the dry time was only 4hrs. The two gentlemen cleaners were very conscientious and polite. I’ve been using them for years and will never use any other company.