Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31750 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 13, 2021 — Rated 2 out of 10 by M.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I really liked the idea of no residue on carpet but I just don't think your way of cleaning actually gets the carpets really clean. Yes they are cleaner, but there are still dirt streaks in my carpet even after it getting cleaned twice. Yes my carpets are older and maybe that might be a contributing factor but after a carpet gets cleaned, there really shouldn't be streaks that can't even be vacuumed up after the carpet dries. It wasn't worth the effort of moving all the furniture twice and having it still look dirty. Sorry.

Report a concern   May 13, 2021 — Rated 10 out of 10 by C.L. Zerorez Salt Lake City
What do you like about our products and services?

Good job.

Report a concern   May 13, 2021 — Rated 9 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

Efficient. Very clean after completion.

Report a concern   May 13, 2021 — Rated 9 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Polite efficient effective

Report a concern   May 13, 2021 — Rated 10 out of 10 by Heath Hayward Zerorez Salt Lake City
What do you like about our products and services?

Very friendly staff. Quick results with online scheduling and honest.

Report a concern   May 13, 2021 — Rated 10 out of 10 by Heather Rasmussen Zerorez Salt Lake City
What do you like about our products and services?

I like how thorough and professional the technician was. He took the time to explain the process and tips on taking care of my carpets and rug in between the cleanings. Mitch was great!

Report a concern   May 12, 2021 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

The people you send out are great.... I really like the young man who came this time he was wonderful and took exrea time to do a really good job!

Report a concern   May 12, 2021 — Rated 8 out of 10 by M.K. Zerorez Salt Lake City
What could we do to improve?

make sure to call customers if your running late they called me to say they were on there way, will be here in 45 minutes two hours latter they showed up

Report a concern   May 12, 2021 — Rated 0 out of 10 by S.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpets were left with dirty streaks all across the surface. It looked terrible. The technician said the carpet was too worn to come clean. I told him that it was only 1 1/2 years old and that it ws not a high traffic area. All he said was "Oh well". Got a carpet cleaner (similar to the rug Dr.) and redid the carpet. The dirt that came out was appalling, considering that you had just cleaned it. The water was very dark. I am very disappointed. Especially since I paid over $100.00 to have you clean it. Will never call ZeroRez again. .

Report a concern   May 11, 2021 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Great service and knowledgeable technician.

Report a concern   May 11, 2021 — Rated 10 out of 10 by Allan Erickson Zerorez Salt Lake City
What do you like about our products and services?

We appreciated the service. Multiple coordinated calls to keep us informed and updated. Ryan was very helpful and friendly. Good job!

Report a concern   May 11, 2021 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

Worked hard to get the spots out in my carpet

Report a concern   May 11, 2021 — Rated 10 out of 10 by Gary Holland Zerorez Salt Lake City
What do you like about our products and services?

Staff and technicians very professional, organized, and careful with equipment while in the home.

Report a concern   May 11, 2021 — Rated 9 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

Clean feel. The carpets dried quickly. I liked no additional sales pitches.

Report a concern   May 11, 2021 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

I crunchy carpets.

Report a concern   May 10, 2021 — Rated 10 out of 10 by Lori Boyer Zerorez Salt Lake City
What do you like about our products and services?

Your people came on time, were respectful of our home, did a good job of cleaning where we asked them to, made some helpful suggestions and charged a fair price.
It's nice to get good service!

Report a concern   May 10, 2021 — Rated 10 out of 10 by Les Moore Zerorez Salt Lake City
What do you like about our products and services?

great product and service

Report a concern   May 10, 2021 — Rated 8 out of 10 by S.R. Zerorez Salt Lake City
What could we do to improve?

Did great, got there and finished in a good amount of time. Was very friendly

Report a concern   May 9, 2021 — Rated 10 out of 10 by Christy Blockburger Zerorez Salt Lake City
What do you like about our products and services?

We had used Zerorez before and were very pleased. So we expected the same performance, but we did not expect magic. It is really amazing how our carpet was restored to almost new condition ... even better than the great cleaning we had years ago.

Report a concern   May 9, 2021 — Rated 10 out of 10 by C.F. Zerorez Salt Lake City
What do you like about our products and services?

Service was fast and looks great had 4 rooms, hallway, and stairs done the price is reasonable.

Report a concern   May 9, 2021 — Rated 3 out of 10 by N.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I already voiced my concern with the technician. Previously when you were here my floors looked amazing when you left! This time when the technician left all of my floors looked exactly the same as when he got here. He told me some story about the great being porous. Which I may agree with on the grout that is walked on all the time but there are areas that are never walked on that I would think would get very clean that didn't! I was extremely disappointed in the service this time and no I will not refer you this time period after my 1st experience I referred you to everyone that I knew and talked to

Report a concern   May 9, 2021 — Rated 10 out of 10 by Kami Brown Zerorez Salt Lake City
What do you like about our products and services?

Our cleaner was amazing and very professional!!

Report a concern   May 9, 2021 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

All around great will use again

Report a concern   May 9, 2021 — Rated 6 out of 10 by R.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It was once over the carpet and it was done, sorry I don't buy that

Report a concern   May 9, 2021 — Rated 10 out of 10 by Patricia' Peterson Zerorez Salt Lake City
What do you like about our products and services?

Timely and great value for the price

Report a concern   May 8, 2021 — Rated 10 out of 10 by Tina Mccafferty Zerorez Salt Lake City
What do you like about our products and services?

Your technicians were very friendly and professional!

Report a concern   May 8, 2021 — Rated 10 out of 10 by T.H. Zerorez Salt Lake City
What do you like about our products and services?

Quick and thorough

Report a concern   May 8, 2021 — Rated 10 out of 10 by Luana Moulton Zerorez Salt Lake City
What do you like about our products and services?

Best technicians; no residue; prompt service; easy to schedule;

Report a concern   May 8, 2021 — Rated 8 out of 10 by L.E. Zerorez Salt Lake City
What could we do to improve?

The areas where I asked to have extra attention are not clean. I'm disappointed. I've considered asking you to come back but I really shouldn't have to do that.

Report a concern   May 8, 2021 — Rated 10 out of 10 by H.S. Zerorez Salt Lake City
What do you like about our products and services?

Fast, high qualitt


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