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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was charged $75 for a spot treatment that didn’t completely get the spot out.
Carpets look great. Very professional.
the quality of the "Clean"
Benson was amazing! He came to clean our 6 kitchen chairs and 3 barstools that were dirty/stained. He was nice, informative, thorough, quick, and was on-time according to my time frame and when he texted me saying he'd be there. Definitely will be requesting him personally next time.
Thank you veary much
There was a spot in the middle of a bedroom floor that they cleaned that was left. While the floor was still drying I was able to clean it up and finalize getting the spot out. I was not able to get this spot out myself before the cleaning happened though.
It took 24 hours for my stairs to dry. I even had the young man go over them again just too sick up the wet.
Jacob was very good about discussing with me what needed to be done and why. He was very professional and the carpets look great!
Maybe I just had higher hopes, but a lot of the marks didn't get removed(we also didnt pay for the premium solution that was offered), the carpet now feels crustier is some areas then it did before, a bunch of cleaning solution or spray ended up on our black furniture(haven't tried to remove it, should come off I think) the high traffic areas look just as old as they did prior. best thing that came out of us was forcing us to de-junk our home.
Hayden was wonderful - great job!
Very Professional Thank you
I was quoted wrong and the tech showed up 1/2 early and nobody prepared me . Just seem like I could have done it my self. The carpets seem dirty still. I just thought they would be cleaner for how much it was.
Unsatisfied with service. Policy is not customer friendly.
Needed to clean urine on a loveseat. Got same day service which was good.
$80 cleaning fee.
$25 tech service fee as a base.
$60 bio fee for urine
$159.97 all in
Service didn’t remove odor. You have a 30 day satisfaction guarantee policy but it doesn’t include more bio treatment.
Was told over the phone that $60 of bio covers an entire 250 sqft room. Tech told me in person they have to use less soap on furniture. No way did we use $60 worth of bio soap the first time around.
But you want me to pay extra for more bio soap on the second free spot clean. It’s policy to charge again for bio.
Customer service rep said they would leave it up to the technician whether they would use more bio treatment. He refused. Still odor in the couch.
I understand what the policy is, no need to repeat it
I think it's reasonable to charge for more bio if I used multiple, or even a single, full 250 sqft bio treatment. But it was made clear to me that I did not. $60 is roughly 250 sqft and the tech told me in person that they have to use less of the treatment on furniture.
I probably used less than half of a full treatment, got charged the full amount, and then was told I would need to pay again.
It's a bad policy and needs to be more flexible for cases like furniture. My couch still smells and I'm still out $160
By the way, the tech told me I should call a different cleaning service to come clean my couch.
You are the cleaning service. Telling me to hire someone else after you guys is an extremely bad look
The last two times I had my carpets cleaned I asked for a deep clean and had the technician do a mediocre job. All of the corners were dry so they didn’t clean the corners and then they didn’t suck all the water out of my stairs so I got some browning on my stairs. Was my carpet cleaner than before, yes but I just wish I had a technician that put a little more effort into the details. Seriously thinking of trying a different company.
Jaren was very nice. But honestly the stains are still there and it doesn't seem like it was a very good cleaning. The basement looks about the same. I am going to try by renting a carpet scrubber to get the stains out.
I like the no residue
Zerorez does a great job cleaning my carpet.
Not bad, but tech ran out of spot cleaner he said so there was still some spots left. He said he ran out half way through ? He left me some spot remover so I could hit them myself. I wound have preferred him to just do it while he was here. It’s what I was paying for 😊. Maybe a bit of cost reduction would help to make yo for it. Thought it was strange to run out cleaner. Honestly think he could have got it better if he had more solutions. Nice guy though, I liked him
I was not thrilled when he came 2 hours early. He blamed it on scheduler but doubt it. It only took 15 minutes for $124 ! A coupon I was sent said $99 for 3 rooms but I was charged more for just 1 room because that is the only carpet I have and one rug . The coupon seemed like false advertising.
Did a good job. It's starting to get too pricey for my budget. I still have one of those orange corner protectors left here by mistake. You can come and get it if you want.
Jacob and Courtney did an amazing job! They began by walking through all of the areas with me. They looked at (and smelled) every little stain, and then recommend a course of action. They weren't pushy on any upgrades and answered all of my questions. They then cleaned all my carpets in one hour. They removed stains that previous carpet cleaning companies had not been able to remove! My carpets look brand new again!!! Thank you, Zerorez, Jacob and Courtney for helping me to love my carpets again!
Friendly, precise, and made sure all the spots were up. Carpets look great
We have 2 cats, so I loved that the technician checked for any unexpected pet accidents before getting started. Carson was professional and informative about what he would be doing. He was great at making sure no corners were scuffed and treated my home with respect. My carpet looks and smells amazing again.
Carson was very polite and did a thorough job. He was professional, quick and did a wonderful job. Give Carson a raise. 👍
The price exceeded what we were quoted by $100
They were quick and professional. The carpets had no strange residue feeling afterward and no lingering smell. My carpets look great!
Our tech was great and very helpful.
The technician arrived early and did a great job in about 2 hours. He was also able to move furniture slightly to be able to clean under it. Some furniture was too heavy and immobile so we told him to skip those pieces. It was a lot of work for us to move furniture to prep our home but it was totally worth it.
Zerorez gave me candid advice about me not needing an additional service for pet cleaning, saved me money. And they were prompt and did a full professional cleaning with what I did need, three rooms. Great communication these folks!
My stairs were soaking wet when they left and they didn’t dry until the following morning. And, because they were so wet, one of my stairs squeaks now when you walk on it.