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based on 31751 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super clean carpets that dry fast!
Unclear pricing during the visit. When I called you guys for resolution you told me to basically get lost. So, I’m never going to recommend your service to anyone unless you show that you actually care about the customer and are willing to listen.
The carpet is very clean and smells good. Stains came out and it didn’t take very long to do.
Listen when clients ask for a pet urine removal then send out your service men and they only do a topical treatment. Then when the treatment does not work you want to charge them more for the treatment they asked for in the beginning.
We've used Zerorez for years and have always been happy with the results. We're still happy but this time the carpets were left wetter than usual. That's what I like about Zerorez is that they don't put a lot of water on the carpet. Maybe something malfunctioned? It's been two days and we still have wet carpet. I really liked Ben. He was really personable, considerate and honest. Just thought I'd let you know. I'd have Ben back again and would still highly recommend Zerorez but maybe check the equipment.
Jeremiah was our 'tech' on Friday, May 14, he showed up at 1pm and finished at 220pm. He was nice and courteous BUT did a FAST and lousy job. (and we gave him a generous cash tip.) We were aware of him cleaning the carpet very fast and NOT suctioning out much of the water, but didn't say anything? We have stairs with 14 steps and he finished in less than 10 minutes, soaked and not much cleaned. My husband and I had to use our Hoover machine (after he left) for over 2 hours to suction up the dirty soak water. Defeated the purpose, huh! We are seniors and moved all the furniture and was looking forward to having our carpets cleaned by professionals who were recommended by our good friends. I received a text from Mitch Phone number removed) to ask about our experience with Zerorez, I text back with my complaint and sent pictures of carpet job and told him to call Monday on my landline Phone number removed. He never called! I will need to call someone else to clean my carpets again, because, like I said we are seniors, and not up to the job. You asked what can we do to make things right? I would appreciate a refund, full or partial (especially the stairs.)
Patti & Name removed
My service provider, Mitch, was on time, kept me informed of the bid and expected schedule for completion. We had an issue where excessive pet urine caused a discoloration in treatment, despite only using water in the process. Mitch was knowledgeable and was able to explain to me why that happened. He seemed a little ashamed or nervous, but he didn't need to be. I appreciated his candor.
It really made a difference with the cleaning of our carpet and tile. I was especially impressed with how clean they got our wool carpets, with the 7 year type of finish applied.
30 day guarantee, company is very good to work with the customer on any issues.
Safe for animals and babies! Kind people!
Very thorough cleaning and pleasant technician.
Brian did a great job. My carpets are alive again and look new. I am very happy with your service and would very much like to have Brian back again next year. Thank you so much. Jim Oblad
My white rug and white sofas actually look clean again. It makes me happy every time I walk in the room. Your employee was careful to clean up any water drips, to protect my wood floors, and to repeat the processes to remove stains and get out extra water. It is much more environmentally friendly to clean what we have than to discard it and buy new. Thank you!
The carpet cleaning is the best. William was so pleasant, courteous and a very hard worker . I’m never disappointed in the results with you.
Low residue. Fast dry time. Affordability. High-quality technicians.
I always share your name when friends ask about carpet or tile cleaning.
Job well done....
Zane was very thorough when he cleaned our carpets. They look great!
Excellent service and care of property.
Instead of trying to upsell everything, concentrate on cleaning what the customer asks you to. The tech said my couch wouldn’t come clean and yet I can see where he did try to clean it. We had two spots in an upstairs bedroom we were concerned about and they did not get cleaned. I paid A LOT of money and am not happy at all. I won’t be using your services any longer.
They communicate, show up on time, and work quickly. We had them come back to get a few spots a little better, and we are happy with the results!
Mitch was great! Efficient, knowledgeable, respectful, quick and friendly. Went overboard to go the extra mile!
Polite staff. Fast and efficient
I had issues with a reminder text going to the wrong number and they cancelled my appointment but I got an email reminder saying they'd be there. That caused a delay in cleaning my carpets which was frustrating. If they'd find simple confirmation when the person cancelled my appointment they'd know it wasn't the right person and could have avoided all the frustration.
Very fast, efficient, and effective. Carpet looks Great!
Just didn't feel that the carpets were cleaned as good as others I have used in the past.
The men that cleaned our carpet did an excellent job.
On time, very thorough, good manners,and clean cut. Definitely use you again and refer you to others.
Your exceptional service and your technicians.
We were pleased with the service provided, from scheduling the appointment up to and including the cleaning provided by your technician, William K. We will continue to use your services in the future.
Very nice fellow. Did his best to get a few stains out.