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31545 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue and the soft feel of the carpet.
Our technician (Isais?) was friendly and did a great job.
The ease if doing business, polite and professional employees and a product that is effective and safe for my family.
I would have responded sooner, but my computer has been down. Your two young men did a very good job on my carpeting. It looks better than I hoped it would.
No residue
The long lasting results.
I was very happy with how my sofa turned out. When another company cleaned it a funky smell was left behind. After Zerorez cleaned the sofa, there was no odor left behind at all.
Perfect!!!!
You were very prompt and efficient.
Your pricing seems high.
Polite technicians and excellent work
Everything was just fine except in my main living room there is a section that still has a big patch that still looks dirty.
They said it was because of the age of the carpet but it seems that rest of the carpet is just fine.
I don't know if you could of put more pre-soak on it and try again but that saddened me.
There is also a black spot that didn't come up either and I was hoping it would. He tried going over it again but nothing. I don't know if you don't have stain removers or not but these 2 things are in our main living room.
The men were very nice and respectful so that was Not a problem at all.
I was just saddened by the 2 things I talked about.
My carpets look a 100 times better than before. Name removed
I received great service and the results were great
The people that came to my house were very courteous and did a great job! I love that there's no residue or chemicals.
my first appointment was scheduled for a wednesday morning at 10. at 10:30 I called and was told the tech was running late and would be there by 12. I said that was fine but I had to be finished by 2. then at 1 I called and the person I talked to said she had no record of these first two conversations I had and that my appointment was for 2. so unfortunately no notes were taken from the first 2 phone calls conversations I had. This is frustrating because I scheduled time to be at my home at 10 am and then had to end up canceling the appointment. thats half a day wasted. I did reschedule for the following day at 3:30 and the tech finally showed up around 6PM
Spots out and excellent employee (Chris).
They get out the tough stains. Guys seem to go the extra mile.
The staff is very friendly and I like that there are no chemicals used.
good people
Great customer service. Technician was very nice and professional. He was quick and efficient and was great to explain what he was doing. My flooring was left very clean and all spots were removed. Happy customer!
I was thrilled that you sent Jarom back out to my house for a second round. The first guy did a good job but I was thrilled with the return trip by Jarom. Thanks for making sure my carpets were cleaned and cleaned well. I will always refer zerorez.....best in the industry for sure.
I guess just get directions clear before you start. The problem was very well resolved, and I would call you again. Mrs. Last name removed
The servicemen were very knowledgeable and helpful and didn't leave a mess.
Carpet cleaned up really well. Friendly
Professional, friendly
Great job, friendly and professional service.
I thought the gentlemen who came out to my home were very professional and informative. They did a great job! Definitely would have them back.
The tech was competent and friendly. Even though service a bit pricey the results actually made it a bargain. You have us for life.
Good Employee's, Professional equipment
The technicians are always professional and friendly. They are very respectful of my home and very helpful and explain things well. My carpets dry fast and are not sticky afterwards.