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based on 31545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have been very pleased with Manuel and specifically requested him. He is hard working, careful, and honest. We have been very satisfied.
Zerores showed up 3 hours late for our appt. After waiting the first hr and a half without a call explainin why they were late, we called them and they told us that they would be here in an hour to our house. They did not show up until 3 hours total from the original time that we were told.After speaking with the technician, he was able to give me a discount, but to be honest, though he was nice, I was not satisfied with all of the service. I feel like, my carpets when they were dry, did not look much different than before I got them cleaned. we were supposed to be the first appointment on the day that we scheduled, but we were not. &, they changed technicians in the middle of our appointment as well. We will not be using zerores again! Sorry! And I let My friends know what happened! What is sad is that before zerores cleaned our carpets, they cleaned my neighbors carpet, and I was amazed at the work they did.I just didn't see the same or even similar results in my house.
No residue
Friendly and efficient technician
Quick and complete
Asked for my input and re-did heavy traffic spots when i asked him to.
I was impressed that he put shoe covers, was very thorough and the corner covers are a nice touch too.
Everything was fine, despite the CONSTANT attempts to up sell, until I asked for an invoice before I wrote my check, so I could check the amount because it was different than what I had been quoted on the phone, and I wanted to see why, because I had not added anything. The young man got quite testy, saying that they never gave invoices until after customer paid.
THERE IS NO REASON TO BE RUDE OR AGGRESSIVE WITH A CUSTOMER.
All they had to do was text a copy of the invoice to me.
AFTER CONSIDERABLE EFFORT, the young man finally this that, but without being nasty.
Your product is good. Your service is good, why ruin it with rudeness, ever.
The request was reasonable.
My husband heard an ad on the radio for your company, and so we had you guys come out to do a pretty major cleaning, the entire basement, stairs, two big rooms upstairs and two hallways. We also paid for the extra carpet protection for the stairs and basement. It was well over $300. I expected a better job. When the service rep (Manti) asked me to check over the "finished" job, There were almost twenty major spots still on our carpet. When I started pointing them out, he said "Well, I'll go get the spot remover out of the car. He came back in, took care of three or four, then told me the rest of them wouldn't come out. (After he left, I took my own over- the- counter carpet spot remover and within 10 minutes had every spot clean.) I started walking around with him again, and saw that he had skipped corners, under the piano (which he said he was going to cover the piano bench before cleaning underneath), I picked up the piano bench, and moved it for him, then he cleaned that spot. He was very polite and nice, but seemed to do the absolute minimum required. Later, after he had left, I noticed a few other things. When I shut the doors to the bedrooms that didn't get cleaned upstairs, I saw that the two inches of carpet in the hall by their doors were not cleaned, meaning he didn't bother cleaning an inch into their bedrooms to make sure the whole hallway was clean. Also, I had pulled our wooden rocking chair into the center of our basement family room so that he could more easily get behind the couch, he cleaned, and stain treated all around it, but didn't slide it back to clean under it. I have a big square RIGHT IN THE CENTER OF MY FAMILY ROOM that didn't get clean or spot treated...really? I could have slid it back for him if he wasn't allowed to move furniture! Or shoes apparently, because the area between my daughter's pair of shoes and the closet wasn't cleaned either.
The last company I used, (5 Step Carpet Cleaning) did a wonderful job, went the extra mile by cleaning the rugs by my doors, and even cleaned two upstairs bedrooms for free. They got all the spots off, cleaned right up to the walls and cleaned the corners. I will be using them in the future. I was left upset that I had spent all that money on the wrong company.
Excellent service and quality of cleaning.
I am always pleased that my carpets are clean and stay clean longer with your service. Prices are typically competitive as well.
The service men were very courteous and helpful and did a great job. The products worked and cleaned the carpets beautifully.
The guy who cleaned our carpet was great!
When I made the appointment to get my carpets cleaned I asked for a AM appointment because I had somewhere I had to be that evening at 4:30 pm. The technician did not show up until 3:30 pm. I felt that he was rushed to get the carpet done by 4:30. I have had my carpet cleaned by Zerorez at least 3 times. The cleaning is ok, there is one area I asked to have additional cleaning done to, It looks ok but I still think I could have been better if he was not so rushed. This was not so noticeable when the carpet was still wet, I did indicate it looked ok...
Great Service!
Thorough cleaning that dries in a reasonable amount of time.
I appreciated that the employee really wanted to be sure that he satisfied the customer.
He asked me questions and genuinely wanted to be sure that I felt good about the job he did.
They were very respectful of my home--wore booties and protected the walls from the wires of their machines. They were prompt, respectful, and willing to work with me. Overall I had a great experience.
I felt you were very prompt in getting me scheduled. I appreciate the fact that the techs were prompt and on time. The job done for me had some significant challenges. They were concerned about doing the job right and re- treated an area a second time to be certain it was to my satisfaction. They were very courteous and respectful of the job and my time. I have used Zerorez several times at different residences and the jobs have been very comparable. Thanks you so much.
We really liked the results the first time you came, although there was a comeback call for a missed area, it was a good experience. This time, however, the number we were left to call if there was an issue had not been set up for voice mail. Not only could we discuss the issue but couldn't leave a message about it either. Also, the carpet in one area was damp for two and a 1/2 days. The loveseat looks great and we will use your business again, but, we'll also be interested in watching the work get done.
Great personnel and very friendly. Jace was helpful in moving one piece of heavy "furniture."
Service technician was very knowledgeable and did a great job.
They did a grest job!
on time. did a very good job. very friendly people.
The quality of cleaning, quality of crew, the communication process leading to the arrival of the crew--the product and service work well together
Carpets look great! Stains were removed!
Your product works without harsh chemicals, that's a win for everyone. I have been a Zerorez customer for a few years and I am impressed with the care and professional manner your technicians do their work. I was especially pleased with the technicians who recently cleaned my carpet. I found them to be personable, professional and they did a miraculous job of removing an old pet stain. I am so grateful I don't have to look at or smell that stain anymore.
Thank you!
Cleanliness and freshness, fairly prompt service and definitely the call before appointment to confirm time of arrival.
Very polite tecnicians. The person who cleaned for us this time was EXCELLENT In every way.I have forgotten his name but he did an excellent job. I have always been very pleased with the cleaning, but this was the best ever.
Jarom was great. He must have been exhausted by mid-afternoon, but he worked hard, was very pleasant, and did a great job. We would love to have him service us again some time. We think he deserves a raise!
Your technician was fabulous to work with and the results are stunning.
George was very professional and you could see he enjoyed his profession.The carpets look great
I like the cleaning method and I have recommended it to several.
Manuel was great. I have been so happy with his work, I requested him to come and clean my sisters carpets in Murray on Cross Creek Lane. It ended up being almost $700. We are glad to have such a competent service person to call on at your company.