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31545 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looks great and your representative was extremely courteous.
No harsh chemicals used and my carpet looks great after 12 years of dirt and stains were removed.
You covered your guarantee and I like that. Thank you.
Dries fast
Dry time was fast.
Fast and effective
Friendly ilovedthelook and smell, especially of the way the sofa looks. Thank you
Very friendly rep and the carpets are soooooo clean. The carpets in my home are original and they look like new
That you offer chemical free cleaning
After Brandon finished it didn't smell like chemicals and it didn't have the crunchy feel :)
Got lipstick on carpets during wedding week and it looks great! All stains are out and carpets look and feel soooooo clean!
Guys are very friendly, informative and accommodating. Carpet dries quickly and is soft after cleaning. Looks great, too.
I like that they are chemical free. :)
Two of the three rooms have lines from the cleaning solution that aren't coming out with wet washcloths. Additionally, the hallway carpet looks much worse than before it was cleaned, with a large dark area like something was spilled on it during the cleaning process. These areas need to be redone.
The system with no detergents
On time and quickly finished with a superior result.
Very quick and professional. Carpets looked great.
very efficient. The fellow cleaning the carpets did a super job. Had me walk thru our home to make sure everything was alright. I am very allergic to different smells and none was left on our carpets...I recommend your company highly...
Scheduling is something that I have had difficulty with as far as sensitivity to my needs goes. Last year I begged you to come ASAP on the day I was scheduled because I had a sick baby. The guy didn't show up until 7:00 pm right when I was trying to put my baby who had been throwing up all day to bed. This year I told you my unemployed husband had a job interview on Skype in the house and could not be disturbed from 1:00 to 2:30. You called and wanted to come at noon i said no and explained again. Then you called at 1:50 and asked to come in ten minutes. When my phone went to voicemail you showed up without my consent. Just frustrating that you aren't listening to customers' special circumstances. I realize it is hard to schedule everyone in different areas, but seriously, you have made it as difficult for me as possible.
I am not satisfied due to the carpet that was cleaned in the basement was still wet after 9hrs. So I called them and they brought in fan to speed up the drying. So it dries but it left the stink in the carpet/basement. And we can't redo it now because we already moved in the basement. I expected perfection the first time specially we paid a lot for it. And good follow up is a good courtesy.
No reissue and good person to work with.
I really appreciated your willingness to return and do some areas over. Your tech, Larry, was very patient with me and willingly went over the areas I wanted him to, as many times as I wanted him to. As a result, my carpet looks better than it has in quite some time. It really does make a difference to go over those high traffic/heavily soiled areas 3-5 times. I know it takes more time, but the results are worth it. Thank you.
You don't use soap. Always my carpets look fabulous after your cleaning
George was very friendly, and service minded, and answered all my questions. The carpet looks vacuumed longer than it used to before we had it cleaned. Thanks
George was my favorite! He was courteous and hard working! He went above and beyond when it came to good service. He was genuine and helpful. It was an overall great experience! I did order a carpet rake that was to be dropped by my house today and I was to receive a call but I have not yet. U have already paid for it. They are to drop it to my house. Thx-
I was the 3rd appt of the day and at 4:30pm I hadn't received a call when they would be showing up. So I had to call them back to find out if I was going to get my carpets done that day. They said a truck had broke down and they were going to be there soon.. It would have been nice to know that earlier in the day. I was waiting all day for them. They did come shortly after calling. I did wonder if they did hurry a bit more with the cleaning of the carpets and tile because it was late and a Friday night.
I trust what you guys say about your service. I don't think it is the cheapest but I think it might be the best.
Zerorez leaves no residue behind is why I like your services. I had my carpets cleaned by zerorez 2 years ago and my carpet stayed clean for a very long time after. Therefore no soap left behind to make it dirty again.
The commercials are true. Zerorez does not leave chemicals int he carpet.
The carpet always looks clean when it dries, ahd thats what I want.