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based on 31545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, friendly, and carpets stay clean longer.
Just like the zero rez you leave!! Nice cleaners. Was a little late, but that happens.
It was alot more than I was originally quoted. But I also added some things and I suppose that is what brought it up.
I love that it's not chemical, chemical, chemical. I know I'm going to get what I pay for. The service is great too!
I like the idea of not putting chemicals and soaps in the rugs. Even with all the work the techs did, the carpets dried quickly and free of residue.
The Carpets Look Nice And Dry Quickly.
We like how quick the carpet dries. Also like the specials that you have!!
I requested a truck and it was broken. The portable didn't do a good enough job. Other areas look horrible. Need to reschedule with the truck for a redo with Daniel.
everything! Your phone calls, the great clean carpets, the very kind and trustworthy young men and their thoughtfulness
I had hoped the carpet would look cleaner and the fibers would stand up more
The technician was very concerned about doing a good job and was friendly. I have been happy with the quality of service.
very late and didn't improve the smell
Everything, your technician was the best and the carpets came out fantastic
Awesome service teck! Great job as always!
Prompt, polite, clean carpet
to start off you were 45 mins late, when the tech finally came he sat outside on his phone for another 20 mins. When he finally came to the door he gave us an estimate and indicated that yes he could get the strains out of my bedroom. He then left to his truck only to come back a few minutes later to tell us his truck was broken. He was gone for about 15 mins then knocked on the door again and said he fixed his truck. When he was finished and gone and the carpets dried the stains are still in my bedroom, the stairs still look dirty and my family room still has some stains still on it. Over all the carpets do not look like they have been cleaned and I spent a lot of money to your carpet and am not satisfied at all.
The employees were very professional and did a wonderful job.
Liked your service men and the carpet looks great! We liked that they called ahead so we knew how soon they would be here.
Check for pooling water in carpet and make sure it's all sucked up.
Had pooling in kitchen and George came over and re-cleaned as it was also
Staining. He also put a fan on it until it was dry. ( just wish it would have
Happened before the event I had it cleaned for.)
Rest of the cleaning was good tho.
Just about everything!
I can't believe how clean and fluffy the carpet is and I loved the two guys who did they work.
If the tech had asked to review the cleaning I would have pointed out some spots I wanted worked a little more
With other companies my carpet looks dirty much sooner
Customer service and knowledge - they did a great job!
Your product couldn't be better and you techs always do a great job.
I have two different workers come. The first was polite and helpful. He offered me a discount on the stairs that were scheduled for the next week.
Then next week the worker that came was not pleasant. He told me my area was too large. Snobbish, know it all. Before I paid I asked him to measure the two room L shape and he found it was under the 400 sq ft requirement.
I had a neighbor call between times to get my feeling. I was very positive at that time. I would have to caution anyone now that it will depend on the worker.
It has been nearly 10 years since I last had my carpet clean and it was by your company. At that time I had to get a return as the worker didn't clean well.
This second worker took longer on the L shape room that the worker the week before did on the whole job. He had to leave to dump his water and was gone over 30 minutes despite my telling him the car wash was 3 minutes away. He seemed upset that the stairs were not included and asked to clean the bottom two steps to prove they were not cleaned right. He found it was just the color of the carpet. My floors were so wet it took much longer to dry.
It just may be another 10 years before I try your service again.
The carpet cleaning was great but George the carpet cleaner was the best! He was kind and courteous! He provides great service and was very efficient!! I would use them again.
They did a good job quickly and the noise was not very loud.
Brandon was awesome. A few things had changed within company policy since the last time Zerorez had cleaned my carpets. I was not a pleasant person, to say the least. I even insisted on talking with a manager. Well, I must say, Brandon was very accommodating, patient and respectful while I spouted off my frustrations to the customer service manager, who was also very kind. Of course I had the carpets cleaned, and they look like new! Brandon did a marvelous job and truly went the extra mile. He deserves a raise !
They extract!!! No Chemicals!!! AND DRY QUICKLY.