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based on 31545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Get rid of your water disposal fee. Just bake it into the cost of your treatments.
That you don't use chemicals. You are very efficient and reliable
The techs were really great! They did a thorough job and my 8 year old carpets look brand new.
professionalism, and I like the non toxic steam clean
I love the non-chemical approach
I am thrilled with a product that doesn't have a residue left after my carpets have been cleaned. Staff is always polite and very helpful.
The tech was very helpful and woked hard on the spots for me.
nice and clean
Great service rep - very friendly and quick. Good clean carpets.
Quick dry time, professional service and thorough job.
fast, super professional, love the follow up, the techs are clean cut. Daniel was awesome...tell him thanks for me again.
On time hard working perfectionist technicians. My carpet looks like new again! Never have been dissatisfied in the many years I have depended upon Zerorez to clean my carpets.
I appreciate your customer service and desire to make sure I was satisfied with the end result. I also appreciate the quality of the cleaning process when I was dissatisfied after the first tech. You were certain that the job was done right.
I had an area that was heavily soiled by cat urine. I asked if you would be able to pull back the carpet in order to get to the pad and the back of the carpet to clean it. You assured me that the chemicals used in your flash extraction process, and the process itself, were capable of treating this problem. I think your technician did a good job and the carpet is better than it was but the odor is still very prevalent and the process was not as effective as you claimed it would be. My only option now is carpet replacement, which I was trying to avoid by calling you. The $265 I spent with you, since it didn’t alleviate the problem, could have helped toward that cost.
on-time service and great results!
On time, fast, very informative, did a great job.
Cleaned our carpets better than we thought it would. George did a great job
Did a great job. Was thorough and effective.
Carpets look great...... they were dry fast and soft....techs were on time and informative and polite,have already made 2 referrals.thanks !!
Fast and and very polite. I felt very comfortable having George in my home. My carpets were cleaned very well.
They do a great job cleaning my carpets. They're fast and inexpensive.
The carpets were a lot cleaner and dried faster compaired to the other carpet company I used to use. Very pleased!!
Manuel was very nice and got the work done in a timely manner. My carpets looks great!
There is one area in our carpet that still does not look clean. I would like a technician to come back and take a look at it.
Very professional, knowledgeable service tech, customer service
Max did a very good job. He was very personable. We have had our carpets cleaned once before
and it was very good. Thank you
The service person was very friendly and courteous. Love how clean it got.
be on time or call to inform of the delay.
Keep us informed as to how late the carpet cleaner will be. We waited quite a long time for a 30 minute job.
Double check the address before starting service be considerate of the time of customers waiting to receive service. Service was scheduled for 10 am and I was told I needed to have someone there at 9:30 AM in case the serviceman was running ahead of schedule. Called at 11 to say they would be there in 20 min. 50 min later still no sign of zero rez. I attempted to contact the serviceman on the phone number on my caller id-no answer. I called the company to see what was going on they said they would call the service man assigned to my appointment. While I was on hold with the company to my suprise there was a zerorez truck on the corner across the street. The company receptionist took me off hold saying that she wasn't able to reach the serviceman. I told her there was a truck across the street on the corner. The serviceman went to the wrong address and was cleaning their carpets during my time slot. Service wasn't complete until after 2 pm. The cost was $243. Nothing was done to make up the difference for time that was wasted. I could've gone with oter companies and paid half the price