Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31545 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2014 — Rated 10 out of 10 by T.R. Zerorez Salt Lake City
What do you like about our products and services?

Izaiah Melcoir cleans my carpet better than anyone in 16 Years of having my carpet cleaned twice a Year. Thanks.

Report a concern   July 11, 2014 — Rated 10 out of 10 by G.O. Zerorez Salt Lake City
What do you like about our products and services?

The young man who came was friendly, courteous, and did a great job.

Report a concern   July 11, 2014 — Rated 0 out of 10 by D.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Your process doesn't clean as well as others I have used.
You also created 2 big ridges in one bedroom that had NO looseness before your cleaning

Report a concern   July 10, 2014 — Rated 10 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

the carpet is clean and the employee was helpful and informative made the process a good experience

Report a concern   July 10, 2014 — Rated 7 out of 10 by K.F. Zerorez Salt Lake City
What could we do to improve?

I was a little shocked about the price

Report a concern   July 10, 2014 — Rated 10 out of 10 by B.G. Zerorez Salt Lake City
What do you like about our products and services?

The person who came was great and did a great job.

Report a concern   July 10, 2014 — Rated 9 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

Environmentally friendly. It was fairly quick and you were good to accommodate my request for a late afternoon slot.

Report a concern   July 10, 2014 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

Your staff was friendly and helpful

Report a concern   July 10, 2014 — Rated 10 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

I like that the carpetsdried quickly. Jarom was extremely pop professional and helpful.

Report a concern   July 10, 2014 — Rated 10 out of 10 by P.N. Zerorez Salt Lake City
What do you like about our products and services?

Clean, fast and friendly.

Report a concern   July 10, 2014 — Rated 10 out of 10 by Katherine Riding Zerorez Salt Lake City
What do you like about our products and services?

I loved how they took the time to make sure my couch and love seat looked good. Rick and Jackson were amazing! I would definitely recommend Zerorez to all of my friends and family. In fact I have already recommended Zerorez to my daughter in Orem.

Report a concern   July 10, 2014 — Rated 7 out of 10 by D.F. Zerorez Salt Lake City
What could we do to improve?

lower price

Report a concern   July 10, 2014 — Rated 5 out of 10 by J.K. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Technician was late due to poor scheduling.

Report a concern   July 10, 2014 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

You come to my home once a year instead of quarterly. My floors stay clean.

Report a concern   July 10, 2014 — Rated 10 out of 10 by Debbie Hunter Zerorez Salt Lake City
What do you like about our products and services?

I am always very satisfied with my carpets. They come so clean.

Report a concern   July 10, 2014 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

Cleanest this carpet has been since it was new.

Report a concern   July 9, 2014 — Rated 3 out of 10 by V.K. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpet on stairs took 48 hours to dry. All other installed carpet took 24 hours to dry. Liked your personnel, their attitudes and care they took to protect my furniture. My Berber carpet in my family room felt stiff after it dried. I thought your rates were a little bit pricey. You don't have to do anything

Report a concern   July 9, 2014 — Rated 10 out of 10 by Linda/Boyd Simmons Zerorez Salt Lake City
What do you like about our products and services?

I am a firm believer in ionized water for cleaning. We have a Kangen Water Machine. I like the fact that you leave no residue in our carpet.

Report a concern   July 9, 2014 — Rated 10 out of 10 by Kara Dudley Zerorez Salt Lake City
What do you like about our products and services?

The men that come are friendly and fast and do SUCH a good job!! No complaints, I wouldn't ever use anyone else to clean my carpets.

Report a concern   July 9, 2014 — Rated 10 out of 10 by Jerusha Callisto Zerorez Salt Lake City
What do you like about our products and services?

Professional technicians and my carpets looked wonderful.

Report a concern   July 9, 2014 — Rated 10 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

Uses no soap and really cleans and people very considerate and nice.

Report a concern   July 9, 2014 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

I always receive high quality service. Zerorez is thorough, dependable and professional.

Report a concern   July 9, 2014 — Rated 4 out of 10 by L.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We were told that the carpet would be dry in 3 to 4 hours. It took over 18 hours, we called and left a message, but NO one returned our call. We had to put extra fans around the area to help it dry.

Report a concern   July 9, 2014 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

efficient, informative technicians who were also polite and professional and my carpet looks fantastic

Report a concern   July 9, 2014 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Love the absence of potentially harmful chemicals, short drying time, & service!

Report a concern   July 8, 2014 — Rated 8 out of 10 by S.S. Zerorez Salt Lake City
What could we do to improve?

Get it right the first time.

Report a concern   July 8, 2014 — Rated 10 out of 10 by Susan Call Zerorez Salt Lake City
What do you like about our products and services?

Clean beautiful carpet!

Report a concern   July 8, 2014 — Rated 10 out of 10 by Julie Medeiros Zerorez Salt Lake City
What do you like about our products and services?

The results speak for themselves. My "dead animal carcass" carpet (it's 10yrs old) has been revived better than I thought. I also had my tile and grout done and it looks nearly new. Mike M. was our tech and he was wonderful…very friendly and hardworking. He explained everything very well, showed me results in specific areas and completed the job in a very timely manner.

Report a concern   July 8, 2014 — Rated 8 out of 10 by F.V.F. Zerorez Salt Lake City
What could we do to improve?

Improve your office scheduling and coordination. The bid for cleaning our home was a disaster.

Larry came the first of 2 visits and was terrific.
George came the second time and was exceptional. He may have redeemed your company in our eyes. They both should receive a raise.

Report a concern   July 8, 2014 — Rated 8 out of 10 by N.E. Zerorez Salt Lake City
What could we do to improve?

Be more up front when the appointment is made that the technician will try to add on other services.


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