What our clients think of us!

When I initially contacted Zerorez for an estimate - I was told it would be approximately $150. Imagine my surprise when your employee showed up, measured and then told me it would be $240! We weren't in a position to do this financially and had to end up not getting our downstairs family room done because of the cost. If I had known the price difference was going to be that great I would have gone with a different company entirely.

We had one area that was stained very heavily and I was sure would not come clean. I was very surprised at the results. The process removed the stains.
There is No chemical smell and the carpets dried quickly, within three hours.

Showed up on time, clean carpets, good customer service.

Pay more attention to heavily soiled areas. Overall my technicion was very good. He was contiencious, personable, professional and seemed genuenly interested in providing your service. My only suggestion would be to somehow show me or stress why you are different and better than your competition. Today I'm not sure if your system is really better than the next guys.

The technician was eager to leave, did not do a thorough job, and left my carpet no cleaner than it was before. I would appreciate a do over or a refund.

The two guys were awesome!

Carpet stays clean longer.

The clean state it leaves the carpets in.

Best clean we have ever had for our carpet

We were very pleased with the service. The technician was thorough, friendly and informative about the process and services offered. She [Wendy} worked hard and efficiently. The carpets were very clean when she finished and we could not be happier.

Friendly people, do a great job and take the time to do it right

The technician was very good and paid special attention to my problem areas. The price with discounts was very fair. I wouldn't pay full price for the cleanings as some of the areas considered as rooms weren't even close to the allotted square footage.

Promt Curtious professional service techs

Quick drying, gets the most hair and cat hair from the carpets and clean the best.

Our stairs are streaked now.

I asked specifically for the technician not to start work on my chairs if he was not confident of getting them clean. I have paid for them and they are no cleaner. I have tried to email you to get this rectified and havent had a response.

I came to recommended by a friend and I'm very disappointed. Please help me

Charges were not as I anticipated

Professional

The customer service the employees rendered.

Your technician was friendly and considerate. He did an excellent job. He was able to remove most of the stains in our carpet. Our carpet is extremely thick and it took longer to dry than I thought it would, but it looks wonderful. Your technician also did a great job cleaning out our vents. Thank you for your timely and thorough service.

Did not use communication method that I requested. I called to make an appointment to clean my moms house and requested that all the communication come through me. The call to confirm the apt went to my mom. Once there was the tech was at my moms house he did not call me to discuss the issue that came up. Oterwise. He did a good job.

Carpets feel and look very clean. Technicians are willing to work on spots and stains to try and get them out.

Customer service and pricing

I had my cleaning scheduled for Dec. 22 and I received a call on that day telling me the technician would be at my home around 2:30. At 4:00 I called you to find out when he would be coming. I was told the job before me was taking longer than expected and he would be at my home around 6:30. Not good!!!!!! I had a Christmas party planned for the 23rd with my family. I needed to have my carpets dry and furniture back in place so I could work on my party. The technicians were great. The scheduler receives an F. The cleaning problems were compounded by the fact that the job before mine took most of your cleaning water and I had to have the job done in two days not one as planned. As a result, my living room carpet was still damp when my party started at five. My tile and carpets look great but the stress was awful. I have a husband on hospice and he was unnerved by the process and more stressed out than I was over the two-day period of getting our home cleaned. The technicians told me that they informed the dispatcher that they were running out of water and time and to have another team come to my home to clean. That was not done. I feel when you have a customer scheduled for a time frame for a certain day, you should honor that appointment you and the customer have agreed on. The customer has their day planned out to meet the technician and have their home ready--furniture moved, home cleaned and plans made to meet at a certain time and when you do not follow up, at least with a phone call, it totally disrupts the home owners. I had to pick up some medications for my husband and they were not ready until the afternoon and I couldn't go and get them because I had no idea that you would be so late!!!!
You need to think of the position you put your customers in when you do not keep them informed.

THE TECHNICIAN...A WOMAN, DID OUR LAST CLEANING...IT IS BY FAR THE BEST I HAVE EXPERIENCED. WE WOULD HIGHLY RECOMMEND YOUR COMPANY, AND ESPECIALLY THE LADY TECH WHO DID OUR LAST JOB.
JUDY JACKSON

Professional, courteous and customer oriented.

Great customer service and my carpets looked great. Thank you!

Professional staff, quick and curtious. Carpet always looks clean and smells great. This last visit didn't quite get a pet urine spot smelling the best, but it was much better.

I like the idea of not using the hot B water instead of soap. The technicians were experienced also.

I like that the carpet gets really clean and stays that way. The stains do not come back in a few day and if they do, you come back and get it out for sure.