Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33692 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 18, 2024 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

The carpet tech was on time, introduced himself, professional and my carpets look amazing - thank you Zerorez!!!

Report a concern   October 17, 2024 — Rated 9 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

Everything as expected

Report a concern   October 17, 2024 — Rated 6 out of 10 by R.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Scratched up my newly painted yet dry bannister with cords. I had asked the person to please be careful and noticed the scrapes after he left.
The vacuuming and drying were done really well. I’m just disappointed he didn’t respect the rest of my space.

Report a concern   October 17, 2024 — Rated 10 out of 10 by Linda Hansen Zerorez Salt Lake City
What do you like about our products and services?

Noone cleans my carpets better. Technician always friendly answers my questions I have recommended your company to family and friends

Report a concern   October 16, 2024 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

No shampoo residue

Report a concern   October 16, 2024 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Everything

Report a concern   October 16, 2024 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

The young man cleaning did a great job while instructing a new employee. I was impressed!

Report a concern   October 16, 2024 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Will and Isaac were great! They really provided excellent care and service. Now my carpet and upholstery are clean. They were knowledgeable and helpful with everything! Couldn’t be more pleased.

Report a concern   October 16, 2024 — Rated 9 out of 10 by Larry Jensen Zerorez Salt Lake City
What do you like about our products and services?

Zerorez reps were promp and did a very good job cleaning our carpets. The rugs look and feel cleaner.

Report a concern   October 16, 2024 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

The two young men who cleaned our carpets were fantastic - fast, courteous and informative. They were great representatives of your product.

Report a concern   October 15, 2024 — Rated 10 out of 10 by G.P. Zerorez Salt Lake City
What do you like about our products and services?

Generally speaking my carpets stay clean longer. I especially appreciate that your satisfaction is guaranteed. They came back and redid an area I wasn’t happy with.

Report a concern   October 15, 2024 — Rated 5 out of 10 by T.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Felt like they did not take enough time cleaning my carpet and it still smells where I asked them to test for 60.00 extra per spot.

Report a concern   October 15, 2024 — Rated 1 out of 10 by K.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Large paint chips were missing from the wall and multiple black marks on the wall

Report a concern   October 15, 2024 — Rated 10 out of 10 by Cheri Blue Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is a reliable and high quality carpet cleaner. Their employees are professional and helpful and polite and do fantastic, efficient work.

Report a concern   October 15, 2024 — Rated 6 out of 10 by L.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had my carpet cleaned on October 2. I told the technician about a stain on my kitchen carpet. He said it would come out. It is still there.

Report a concern   October 15, 2024 — Rated 10 out of 10 by Melissa Young Zerorez Salt Lake City
What do you like about our products and services?

The carpets were cleaned well and the technician was professional and thorough

Report a concern   October 14, 2024 — Rated 10 out of 10 by Dave Coleman Zerorez Salt Lake City
What do you like about our products and services?

We have used Zerorez for many years and continue to benefit from their outstanding service. We met Will a couple of years ago when he came out to resolve a problem. He was professional and committed to making everything right. There was no criticism of the previous technician, just an excellent explanation of what caused the problem. He quickly resolved the issue and wanted to make certain it was to our satisfaction. We have requested him to do our carpets since that time. Our most recent cleaning was masterfully accomplished and his direction of his assistant showed a unique desire that he learn to do the very best job possible. Thanks so much for a great experience. ...dc

Report a concern   October 14, 2024 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

On time and professional

Report a concern   October 13, 2024 — Rated 10 out of 10 by I.J. Zerorez Salt Lake City
What do you like about our products and services?

My husband watched the cleaning and was impressed with the way the gentleman explained everything. I slept (covid long timer on oxygen) so I didn't see him after the cleaning. My husband, cheapskate that he is, did not tip. I really feel bad about that. He did a really good job and if there is a way to give him a well deserved tip, please let me know.

Report a concern   October 13, 2024 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

I LOVE Zerorez!

Report a concern   October 13, 2024 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

We always use zerorez they are always quick and on time when they come for the service and can usualky get you in for an appointment that week which we sometimes need when we used them to clean the carpets at our rentals! Always recommend to family and friends when someone needs their carrpets cleaned!

Report a concern   October 13, 2024 — Rated 8 out of 10 by L.G. Zerorez Salt Lake City
What could we do to improve?

The price seemed really high for the amount of time the technician took to complete the job - just about an hour. He was very kind and informative, very honest about the condition of one of the rugs. The price just seemed like a lot for not much work.

Report a concern   October 13, 2024 — Rated 10 out of 10 by V.H. Zerorez Salt Lake City
What do you like about our products and services?

Our technician was excellent. He cleaned and protected in a short amount of time and got out stains other techs weren’t able to remove. H E was pleasant and efficient and very capable.

Report a concern   October 13, 2024 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Quality, employees are professional clean cut and respectful , it’s the best cleaning job everytime.

Report a concern   October 12, 2024 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Service professional was very courteous and nice.

Report a concern   October 12, 2024 — Rated 10 out of 10 by E.C. Zerorez Salt Lake City
What do you like about our products and services?

Quick and efficient

Report a concern   October 12, 2024 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

I like how the carpets are not too damp after the Zerorez cleaning process. I really like the 30 guarantee as well. Tech guys do a great job, the protective spray after cleaning seems to be helpful.

Report a concern   October 12, 2024 — Rated 10 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

Our last Technician was so efficient & concerned for our needs. I like you cleaning method

Report a concern   October 12, 2024 — Rated 10 out of 10 by P.H. Zerorez Salt Lake City
What do you like about our products and services?

The employees were careful and professional. They explained everything clearly.

Report a concern   October 11, 2024 — Rated 5 out of 10 by S.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have an area that was stained from spilled milk. This stain remained after the Zerorez carpet cleaning was done. The rest of the carpet looks ok, but the milk stain is still there, looks just like it did before the cleaning was done.


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