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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Polite workers. They do a great job.
Price was very high, but the work was done promptly and professionally
No soap residue.
I love the reminder texts and phone call before arriving.
Came on time. Very transparent about cost abd outcome. Courteous.
Parker was professional and efficient. Thank you, Parker!
S. Last name removed
My carpets look great and the man that cleaned them was great.
The carpets are always clean and do not have a horrible citrus scent. The technicians are always very professional and explain what options are suggested based on arriving and accessing the carpets.
Our rep did a great job
The cleaning came out very well. I would say that it was the best carpet cleaning that we have had in the last 5 years.
I was amazed when the manager came, responding to my earlier complaint, and quickly fixed 90 percent of the brown spots left by the first guy (who also worked as hard as possible to clean my carpets). The manager REALLY knew what he was doing and saved the day. Kudos to Zerorez for fixing the problem!
He was polite and did a great job. Thank you. First name removed
Hose dragged around wall corners chipped paint.
To many add on amounts after our initial phone call.
The tech was on time, professional and explained everything. The carpet ended up being clean and awesome. Thank you
The carpet in the doorways didn't get cleaned very well.
The tech was only there for 45 minutes and told me there was a small stain that he “did everything he could” to get rid of. I wasn’t able to see what he was talking about because I couldn’t step on the floors and it was in the basement so I took his word for it and paid him on the spot. When I went down to look at it the next day, the “spot” was a massive area and looked like it had gotten worse after the treatment. The floors still aren’t dry after 36 hours. It pushed back my house selling timeline because I couldn’t let the photographer down there because the floors were still wet and stained. There’s a strange odor in the house now - not the nice odor the technician said would be left. The space is less than 800 ft.² and I was charged $500 to now have a wet, stinky, stained floor. I am regretting my decision to go with ZeroRez and wish I would’ve gone with a company that uses some kind of product that will actually clean my carpets versus just dousing my floors with water. I called to speak to someone about it today and they are going to send someone to redo that room, but honestly, I have very little faith that this will be able to be made right. I can’t believe I spent that much money on something with such poor results. And I absolutely will turn away the technician if it is the same guy that came the first time. I’m holding off on posting a review online in order to give you a chance to make this right, but I have no problem putting this out publicly if this isn’t taken care of appropriately. Not impressed at all.
Friendly, clean and quick.
We like the clean, fresh feeling it gave our home. the technician was very friendly and thorough in his cleaning. He answered our questions and was very knowledgable.
On time… fair pricing, friendly, quick service!
Your guy didn't even do what I paid for. I paid extra for rugs and he totally skipped one that we looked at together and he said no problem. I guess I should have walked the house to make sure that he did the job right but I have been able to trust Zerorez in the past.
Effective and professional
My carpets and furniture are so clean and it was done very quickly.
Easy to book, fast and efficient.
I just want to compliment your work team. Landon did a great job in cleaning our carpets. He was polite and very professional, and he listened carefully to me when I pointed out the areas that needed special attention.
Very personable and caring
The job was very professional
Really liked the corner guards
The carpet is clean and looks new
Technician did a great job. The carpet looks and FEELS great!
i love the way Zerorez Cleans carpets. And the men that come have always been so kind friendly and helpful and always do a thorough job and are on time!!!!
The young man that came to do our carpet was wonderful and explained everything in full. He spot sprayed areas and then he cleaned the carpet.
It smelled so good and was dry in about 4 hours.
We will be using them again in the future.